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Sanctuary Cap Cana, a Luxury Collection Resort, Dominican Republic, Adult All-Inclusive

5.0 star property
5-star beachfront resort near Juanillo Beach

Choose dates to view prices

Photo gallery for Sanctuary Cap Cana, a Luxury Collection Resort, Dominican Republic, Adult All-Inclusive

Relax by the resort's pool surrounded by lush greenery and palm trees, with access to the ocean.
Creator video
Exchange vows on a picturesque beach with a beautiful white archway and comfortable seating for guests.
Experience the grandeur of our lobby, featuring a spacious area with a high ceiling, ornate chandelier, and elegant doors.
Relax by the ocean with a clear view, surrounded by lounge chairs and palm trees.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Hot Tub

Explore the area

Map
Blvd Zona Hotelera, Playa Juanillo, Cap Cana, Punta Cana, La Altagracia, 23302
  • Juanillo Beach
    ‪11 min walk‬
  • Punta Espada Golf Course
    ‪8 min drive‬
  • Scape Park
    ‪11 min drive‬
  • Punta Cana (PUJ-Punta Cana Intl.)
    ‪16 min drive‬

Room options

View all photos for Junior Suite, 1 King Bed, Balcony, Ocean View (Premium Luxury)

1 bedroom, premium bedding, down comforters, pillowtop beds

Junior Suite, 1 King Bed, Balcony, Ocean View (Premium Luxury)

8.4 out of 10
Very good
(15 reviews)
  • 657 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Villa, 1 King Bed, Balcony, Garden View (Monarch)

55-inch flat-screen TV with cable channels, TV

Villa, 1 King Bed, Balcony, Garden View (Monarch)

  • 1141 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Villa, 1 King Bed, Balcony, Oceanfront

Property amenity

Villa, 1 King Bed, Balcony, Oceanfront

  • 1141 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Honeymoon Suite, 1 King Bed, Private Pool, Ocean View (Castle)

6 outdoor pools, open 6 AM to 7 PM, free cabanas, pool umbrellas

Honeymoon Suite, 1 King Bed, Private Pool, Ocean View (Castle)

10.0 out of 10
Exceptional
(1 review)
  • 1087 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Villa, 1 King Bed, Balcony (Oceanside)

Property amenity

Villa, 1 King Bed, Balcony (Oceanside)

10.0 out of 10
Exceptional
(1 review)
  • 3068 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Balcony, Ocean View (Premium)

1 bedroom, premium bedding, down comforters, pillowtop beds

Junior Suite, 1 King Bed, Balcony, Ocean View (Premium)

7.0 out of 10
Good
(2 reviews)
  • 753 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Balcony, Beachfront

1 bedroom, premium bedding, down comforters, pillowtop beds

Junior Suite, 1 King Bed, Balcony, Beachfront

8.8 out of 10
Excellent
(6 reviews)
  • 753 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Balcony (Castle, Oceanside)

Suite, 1 King Bed, Balcony (Castle, Oceanside) | 1 bedroom, premium bedding, down comforters, pillowtop beds

Suite, 1 King Bed, Balcony (Castle, Oceanside)

  • 1011 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Balcony, Garden View (Castle)

View from room

Junior Suite, 1 King Bed, Balcony, Garden View (Castle)

10.0 out of 10
Exceptional
(1 review)
  • 646 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Balcony, Pool View (Castle, Swim Out)

1 bedroom, premium bedding, down comforters, pillowtop beds

Junior Suite, 1 King Bed, Balcony, Pool View (Castle, Swim Out)

10.0 out of 10
Exceptional
(3 reviews)
  • 646 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Room, 2 Queen Beds, Balcony, Garden View

1 bedroom, premium bedding, down comforters, pillowtop beds

Junior Room, 2 Queen Beds, Balcony, Garden View

9.4 out of 10
Exceptional
(8 reviews)
  • 657 sq ft
  • Sleeps 3
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed, Balcony, Ocean View (Castle)

55-inch flat-screen TV with cable channels, TV

Junior Suite, 1 King Bed, Balcony, Ocean View (Castle)

9.0 out of 10
Wonderful
(4 reviews)
  • 840 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Balcony, Ocean View (1 King or 2 Queen)

1 bedroom, premium bedding, down comforters, pillowtop beds

Junior Suite, Balcony, Ocean View (1 King or 2 Queen)

8.6 out of 10
Excellent
(18 reviews)
  • 646 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed OR 2 Queen Beds

About the neighborhood

Punta Cana

Beachfront retreat .At this Punta Cana resort, you'll be within half a mile (1 km) of Juanillo Beach and 3 miles (5 km) of Punta Espada Golf Course. Punta Cana Beach and Caleton Beach Club are also within 6 miles (10 km).
View more Resorts in Punta CanaOpens in a new window

What's nearby

  • Juanillo Beach - 11 min walk - 0.6 miles
  • Punta Espada Golf Course - 8 min drive - 3.7 miles
  • Los Establos Cap Cana - 8 min drive - 3.4 miles
  • Punta Cana Beach - 9 min drive - 4.8 miles
  • Scape Park - 11 min drive - 4.0 miles

Getting around

  • Punta Cana Intl. Airport (PUJ) - 18 min drive

Restaurants

  • ‪Juanillo Grill & Beach Bar - ‬2 min drive
  • ‪The Chinola - ‬3 min drive
  • ‪Punch Bar - ‬8 min walk
  • ‪Jwb Steakhouse - ‬8 min walk
  • ‪El Mercado - ‬3 min drive

About this property

Sanctuary Cap Cana, a Luxury Collection Resort, Dominican Republic, Adult All-Inclusive

5-star beachfront resort near Juanillo Beach
Sanctuary Cap Cana, a Luxury Collection Resort, Dominican Republic, Adult All-Inclusive is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Simply walk outside to smell the salt air and watch the ocean waves from the white sand beach. Sit back and relax on the beach with cabanas (surcharge), umbrellas, and sun loungers. At Sanctuary Cap Cana, a Luxury Collection Resort, Dominican Republic, Adult All-Inclusive you can cool off in one of the 6 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 5 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges, a beach bar, and a poolside bar. Public spaces have free WiFi. This Colonial resort also offers a hot tub, a steam room, and a fitness center. Self parking is free.

Smoking is allowed in designated areas at this 5-star Punta Cana resort.

  • 324 guestrooms or units
  • 6 buildings
  • 5 dining venues
  • 5 bars or lounges
  • Meeting rooms
  • 9839 sq ft of conference space
  • 914 sq m of conference space
  • Built in 2007
  • Nightclub
  • Karaoke
  • Deli
  • Terrace on the roof
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Garden
  • Gift shop
  • Beauty salon
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
Sanctuary Cap Cana, a Luxury Collection Resort, Dominican Republic, Adult All-Inclusive offers 324 air-conditioned accommodations with free minibar items and safes. Rooms open to furnished balconies or patios. These individually decorated and furnished accommodations have separate sitting areas. Pillowtop beds feature down comforters and premium bedding. A pillow menu is available. 55-inch flat-screen televisions come with cable channels. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, slippers, and hair dryers.

This Punta Cana resort provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

The onsite spa has 12 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • 5 bars/lounges
  • 5 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Things to do

  • 18-hole adjacent golf course
  • 6 outdoor pools
  • Beach volleyball
  • Bicycle tours
  • Fitness classes
  • Full-service spa
  • Gym
  • Hot tub
  • Karaoke
  • Nightclub
  • Sauna
  • Shopping
  • Steam room
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (31 inch wide door)
  • Handrails in stairways
  • Pool access ramp on site
  • Well-lit path to entrance

Room amenities

Entertainment

  • 55-inch flat-screen TV with cable channels

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Reusable coffee/tea filters
  • Safe
  • Separate sitting area
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 7:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, and Eurocard. Cash is not accepted. This property uses eco-friendly cleaning products. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation.

We should mention

  • Pool access available from 6 AM to 7 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Cap Cana Sanctuary
Sanctuary Cap Cana All Inclusive Playa Hotels Resorts
Sanctuary Hotel Cap Cana
Sanctuary Cap Cana Hotel Punta Cana
Sanctuary Cap Cana Resort
Sanctuary Cap Cana Alsol All Inclusive
Sanctuary Alsol All Inclusive
Sanctuary Cap Cana Alsol
Sanctuary Cap Cana AlSol All Inclusive Adults
Sanctuary AlSol All Inclusive Adults
Sanctuary Cap Cana AlSol Adults
Sanctuary AlSol Adults
Sanctuary All Inclusive Playa Hotels Resorts
Sanctuary Cap Cana Adults Playa Hotel Resorts Punta Cana
Sanctuary Cap Cana Adults Playa Hotel Resorts
Hotel Sanctuary Cap Cana Adults Only by Playa Hotel & Resorts
Sanctuary Cap Cana Adults Playa Resorts Punta Cana
Sanctuary Cap Cana Adults Playa Resorts
Sanctuary Cap Cana by AlSol All Inclusive Adults Only
Sanctuary Cap Cana by Alsol Adults Only All Inclusive
Sanctuary Cap Cana by Alsol All Inclusive
Sanctuary Cap Cana All Inclusive Adults Only by Playa Hotel
Sanctuary Cap Cana
Sanctuary Cap Cana All Inclusive by Playa Hotels Resorts

Frequently asked questions

How close is Sanctuary Cap Cana, a Luxury Collection Resort, Dominican Republic, Adult All-Inclusive to the airport?

Sanctuary Cap Cana, a Luxury Collection Resort, Dominican Republic, Adult All-Inclusive is 8.5 mi (18-min drive) away from the Punta Cana Intl. Airport (PUJ) airport, the closest popular airport to the property.

How much does it cost to stay at Sanctuary Cap Cana, a Luxury Collection Resort, Dominican Republic, Adult All-Inclusive?

As of Jul 21, 2025, prices found for a 1-night stay for 2 adults at Sanctuary Cap Cana, a Luxury Collection Resort, Dominican Republic, Adult All-Inclusive on Jul 29, 2025 start from $600.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Sanctuary Cap Cana, a Luxury Collection Resort, Dominican Republic, Adult All-Inclusive have an airport shuttle?

Airport shuttle services are not available at Sanctuary Cap Cana, a Luxury Collection Resort, Dominican Republic, Adult All-Inclusive.

How close is Sanctuary Cap Cana, a Luxury Collection Resort, Dominican Republic, Adult All-Inclusive to the beach?

This resort is on a private beach. Don't forget your sunscreen!

Does Sanctuary Cap Cana, a Luxury Collection Resort, Dominican Republic, Adult All-Inclusive offer free breakfast?

Sanctuary Cap Cana, a Luxury Collection Resort, Dominican Republic, Adult All-Inclusive does not offer free breakfast.

Is there a casino at Sanctuary Cap Cana, a Luxury Collection Resort, Dominican Republic, Adult All-Inclusive?

No, there is no casino at this resort.

What time is check-in at Sanctuary Cap Cana, a Luxury Collection Resort, Dominican Republic, Adult All-Inclusive?

Check-in start time: 3:00 PM; Check-in end time: 7:00 PM. A fee applies for early check-in.

Is there free parking at Sanctuary Cap Cana, a Luxury Collection Resort, Dominican Republic, Adult All-Inclusive?

This resort offers free self parking.

Does Sanctuary Cap Cana, a Luxury Collection Resort, Dominican Republic, Adult All-Inclusive have a pool?

Sanctuary Cap Cana, a Luxury Collection Resort, Dominican Republic, Adult All-Inclusive features 6 outdoor pools. Guests can enjoy pool access from 6 AM to 7 PM.

Does Sanctuary Cap Cana, a Luxury Collection Resort, Dominican Republic, Adult All-Inclusive have a restaurant?

There are 5 onsite restaurants, offering options like seafood, a beachfront location, and ocean views.

Does Sanctuary Cap Cana, a Luxury Collection Resort, Dominican Republic, Adult All-Inclusive have a spa?

This resort has a spa, which features deep-tissue massages, body scrubs, and mani/pedis.

How close is Sanctuary Cap Cana, a Luxury Collection Resort, Dominican Republic, Adult All-Inclusive to downtown Punta Cana?

Sanctuary Cap Cana, a Luxury Collection Resort, Dominican Republic, Adult All-Inclusive is 8.5 mi away from Punta Cana.

Sanctuary Cap Cana, a Luxury Collection Resort, Dominican Republic, Adult All-Inclusive Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 794 out of 1012 reviews
Rating 8 - Good. 127 out of 1012 reviews
Rating 6 - Okay. 43 out of 1012 reviews
Rating 4 - Poor. 27 out of 1012 reviews
Rating 2 - Terrible. 21 out of 1012 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2025

10/10 Excellent

Linda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort is gorgeous but can we appreciate all the stuff how they are so sweet so kind they arranged flowers on my table fact they did that from love no management no taking orders was all from love I have been in different islands different high class resorts but i can say this resort is number one and again its the stuff
Stayed 5 nights in Apr 2025

10/10 Excellent

Mildred, New York

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La estadía estuvo excepcional, agradecida de todo el personal que nos dieron una bienvenida y un servicio excelente en especial a mi hijo Anthony que lo hicieron sentir muy bien y feliz.
Stayed 2 nights in Apr 2025

10/10 Excellent

Adely

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente, sencillamente superó mis expectativas , el trato y la atención es espectacular y todo adsolutamente todo, es muy muy bueno. Gracias a todos los trabajadores que de una forma u otra nos hacen sentir como en un sueño. Que Dios los bendiga a todos ,mil mil millones de gracias
Stayed 3 nights in Apr 2025

10/10 Excellent

Catherine Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Loved it everything was great! Can’t wait to come back!
Stayed 3 nights in Apr 2025

10/10 Excellent

Carolina

Beautiful place
Stayed 3 nights in Mar 2025

10/10 Excellent

Gianluca

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unbelievable experience, staff was amazing and polite!! Food was incredible, not 1 complaint
Stayed 3 nights in Apr 2025

10/10 Excellent

Heather

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Probably the best resort I’ve ever stayed at. Staff is amazing! Restaurants are fantastic. Room was perfect. They go above and beyond here!!
Stayed 3 nights in Apr 2025

10/10 Excellent

Shannon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was friendly and helpful! It was a relaxing oasis away from home!
Stayed 3 nights in Apr 2025

10/10 Excellent

Sandra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful pleasant staff from beginning to end. Beautiful resort
Stayed 7 nights in Mar 2025

10/10 Excellent

Angela

Stayed 4 nights in Mar 2025

8/10 Good

Lisa

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very pretty. I was disappointed in an all inclusive that needed reservations for certain restuarants that in 3 nights there were all booked. I was very disappointed in a bait and switch. I chose rooms based on picture at website and got an ocean view that was barely visible with the building in front of me. I brought to attention of hotel management and they declared it not their fault. Otherwise lovation, food and service were goid.

10/10 Excellent

Kristoffer, Saint Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place and most importantly the people were super great.
Stayed 5 nights in Mar 2025

10/10 Excellent

Anita

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the most magnificent resort we’ve ever been. Their hospitality is world class. The food choices are amazing and delicious. This is a true all inclusive place, even the specialty restaurants. The experience began at check in. Their complimentary lemon, coconut refresher is addictive. You have breathtaking views everywhere you look. If you want to be treated like royalty, this resort is the place to be. I don’t recommend the Blue Marlin restaurant, the food was less desirable than the other restaurants which are all delicious. We are already planning to return, completely impressed
Stayed 5 nights in Mar 2025

10/10 Excellent

Olivier Viviane

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great adult only property, very quiet yet nice activities organized, like water gym, wine tasting etc
Stayed 4 nights in Mar 2025

10/10 Excellent

Grace

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you are a fan of Mediterranean style design, this is the place for you
Stayed 4 nights in Mar 2025

10/10 Excellent

Laura Oliver, Simpsonville

Liked: Cleanliness, staff & service, property conditions & facilities
Properties around resort beautiful. Easy access to all restaurants.
Stayed 7 nights in Mar 2025

4/10 Poor

Yaniv

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
They most not inclusive, inclusive hotel. And service is subpar with most staff who can barely speak English
Stayed 5 nights in Mar 2025

10/10 Excellent

Alexander

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort, staff were incredibly nice and made me and my family feel like we were kings and Queens! Already reserved my next stay!
Stayed 7 nights in Mar 2025

10/10 Excellent

Rajini

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay. Food and facilities are great.
Stayed 1 night in Mar 2025

10/10 Excellent

Kiffin

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Doesn’t get any better
Stayed 3 nights in Mar 2025

10/10 Excellent

Michael

Stayed 5 nights in Feb 2025

6/10 Okay

Jana

Traveled with group, Traveled with partner
Liked: Cleanliness, property conditions & facilities
The property was beautiful and quiet and while the beach was small it was lovely playing in the waves. The service was very inconsistent though, sometimes it was amazing with very attentive staff and other times it was as if it was as if some staff had no idea what was going on or what should be happening. The activities listed in the app were often wrong or not happening and things we did attend it was like a comedy of errors with a whole staff in the room but only one or two people actually doing anything. I really had high hopes for the food as well but overall that was generally disappointing. Drinks were excellent though. The check in staff and beach staff were the best though. The Italian restaurant was the best and the food at the Dominican night was fantastic. Overall while it was a lovely stay, it was hard to know what type of experience you would get from one day to he next.
Stayed 5 nights in Feb 2025

10/10 Excellent

Raul

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Since we arrived at The Sanctuary resort, we had the warmest welcome and we felt this throughout our stay, we enjoy every minute, it was wonderful but the outstanding hospitality we received from the one-on-one personnel such as Felix from the steak house rest. & brkfst., Antolin from the Asian Wok rest., Sandro from the Italian rest., Dario and Jannete from our daily breakfast at Casa Bella, and as for the Pool this area had its own Ambassadors wish made the time spent even more special such as Oscar Myer, Jesús, Elvis and Happy Boy these are the people we were fortunate to be in contact with through our entire stay they were responsible for the great time we had we highly recommend it. during this time, we also had the opportunity to visit the Spa, again outstanding professional service.
Stayed 4 nights in Feb 2025

6/10 Okay

Paul Hyun

Traveled with group
Disliked: Amenities
Everything was generally ok but water from the bathroom shower flooded the bathroom. Even though food and drinks are all included, there seems to be pressure for tipping staff for everything.
Stayed 1 night in Feb 2025