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Encanto Riviera

2.5 star property
Hotel near Playa del Carmen Main Beach in Playa del Carmen

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Photo gallery for Encanto Riviera

Outdoor pool, sun loungers
Family Apartment, 2 Bedrooms | Dining room
View from room
Family Apartment, 2 Bedrooms | Living area | 40-inch Smart TV with cable channels, TV, printers
Luxury Apartment, 2 Bedrooms | Private kitchen | Full-size fridge, microwave, stovetop, coffee/tea maker

Reviews

7.2 out of 10
Good

Popular amenities

  • Spa
  • Kitchen
  • Pool
  • Laundry
  • Air conditioning
  • Free WiFi

Explore the area

View in a map
Gonzalo Guerrero, Playa del Carmen, QROO, 77710
  • Place, Central Square
    ‪2 min walk‬
  • Place, Quinta Avenida
    ‪3 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪6 min walk‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Deluxe Apartment

Deluxe Apartment | 2 bedrooms, in-room safe, individually decorated, individually furnished

Deluxe Apartment

10.0 out of 10
Exceptional
(1 review)
  • 1023 sq ft
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Apartment, 2 Bedrooms

Luxury Apartment, 2 Bedrooms | Dining room

Luxury Apartment, 2 Bedrooms

  • 1346 sq ft
  • 2 bedrooms
  • City view
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

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About the neighborhood

Playa del Carmen

Downtown Playa del Carmen stay.Within a 10-minute walk of this Downtown Playa del Carmen hotel, you'll find Quinta Avenida and Playa del Carmen Main Beach. Calle 12 and Riviera Gran Casino are also within half a mile (1 km).

What's nearby

  • Central Square - 2 min walk - 0.1 miles
  • Quinta Avenida - 3 min walk - 0.2 miles
  • Quinta Alegría Shopping Mall - 5 min walk - 0.3 miles
  • Playa del Carmen Main Beach - 6 min walk - 0.4 miles
  • Mamitas Beach - 9 min walk - 0.5 miles

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive

Restaurants

  • ‪El Árbol de la Diez - ‬3 min walk
  • ‪Logia Café - ‬1 min walk
  • ‪El Doctorcito - ‬2 min walk
  • ‪La Chancla - ‬3 min walk
  • ‪El Tapas Restaurante - ‬1 min walk

About this property

Encanto Riviera

Hotel near Playa del Carmen Main Beach in Playa del Carmen
As a guest of Encanto Riviera, you'll find an outdoor pool, spa services, and barbecue grills. Public spaces have free WiFi. Encanto Riviera also features tour/ticket assistance, a garden, and concierge services. Self parking is free.

This Playa del Carmen hotel is smoke free.

  • 31 guestrooms or units
  • Towels for the beach
  • Poolside lounge chairs
  • Self-service laundry
  • Front desk (limited hours)
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Garden
  • BBQ grill(s)
  • No smoking on site
  • Water dispenser
Encanto Riviera offers 31 air-conditioned accommodations with safes and complimentary newspapers. Rooms open to balconies. Each accommodation is individually furnished and decorated. Kitchens offer full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Playa del Carmen hotel provides complimentary wireless Internet access. 40-inch Smart televisions come with cable channels. Additionally, rooms include coffee/tea makers and rice cookers. Change of towels and change of bedsheets can be requested. Housekeeping is provided once per stay.

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.

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  • Free WiFi
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Nov 22 - Nov 23
Total with taxes and fees
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Property amenities

Family friendly

  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • Laundry facilities
  • Outdoor pool
  • Separate in-room dining area

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured, covered self parking on site

Things to do

  • Outdoor pool

Accessibility

  • No elevator
  • Smooth flooring in room

Room amenities

Entertainment

  • 40-inch smart TV with cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Heated bathroom floor
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Blender
  • Cleaning supplies
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Freezer
  • Full-sized refrigerator/freezer
  • Griddle
  • Kitchen
  • Microwave
  • Rice cooker
  • Separate dining area
  • Stovetop
  • Toaster

More

  • Air conditioning
  • Free daily newspapers
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Laundry detergent
  • Printer
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Contactless check-in available
Late check-in subject to availability

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation

Renovations and closures

This property is closed from January 29 2026 to February 28 2026 (dates subject to change).

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, debit cards, and cash. Noise-free guestrooms cannot be guaranteed. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Property is also known as

Encanto Riviera Hotel
Encanto Riviera Playa del Carmen
Encanto Riviera Hotel Playa del Carmen

Frequently asked questions

How close is Encanto Riviera to the airport?

Encanto Riviera is 21 mi (253-min drive) away from the Cozumel Intl. Airport (CZM) airport, the closest popular airport to the property.

Does Encanto Riviera have an airport shuttle?

Airport shuttle services are not available at Encanto Riviera.

How close is Encanto Riviera to the beach?

This hotel is a short 8-minute walk from Playa del Carmen Main Beach and 13-minute walk from Mamitas Beach. Don't forget your sunscreen!

Does Encanto Riviera offer free breakfast?

Encanto Riviera does not offer free breakfast.

Is there a casino at Encanto Riviera?

No, there is no casino at this hotel, but Riviera Gran Casino (2-min walk) is nearby.

What time is check-in at Encanto Riviera?

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM.

Is there free parking at Encanto Riviera?

This hotel offers free self parking.

Does Encanto Riviera have a pool?

Encanto Riviera features an outdoor pool.

Does Encanto Riviera have a spa?

This hotel doesn't have a spa, but it does offer massages.

How close is Encanto Riviera to downtown Playa del Carmen?

Encanto Riviera is 0.1 mi away from Playa del Carmen.

Reviews

Encanto Riviera Reviews

7.2

Good

7.2/10

Cleanliness

6.6/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

8.0/10

Eco-friendliness
Rating 10 - Excellent. 7 out of 15 reviews
Rating 8 - Good. 1 out of 15 reviews
Rating 6 - Okay. 4 out of 15 reviews
Rating 4 - Poor. 0 out of 15 reviews
Rating 2 - Terrible. 3 out of 15 reviews

Reviews

10/10 Excellent

Julio Federico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

tiki

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great Stuff was helpful and kind Location is great,close to everything Just I wish it was everyday cleaning But overall we love it and def highly recommend
Stayed 10 nights in Apr 2025

8/10 Good

Glenn

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The rooms are very nice, but the main property needs a little TLC. Elevator didn't work for the first few days.
Stayed 7 nights in Jan 2025

2/10 Terrible

Ronald

Disliked: Staff & service, property conditions & facilities

Bad business

I booked and paid to stay here. After a day of flights and bus travel I finally arrived exhausted to have them tell me that they have no rooms. I had even walked there with my luggage from the bus station. They didn’t seem to care.
It’s a pretty junkie place.
Stayed 1 night in Jan 2025

2/10 Terrible

Robert

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked as a flight and room package. When we arrived, there was no room. Horrible situation and staff were not very concerned or helpful :(
Stayed 5 nights in Dec 2024

10/10 Excellent

Moises

Stayed 2 nights in Dec 2024

10/10 Excellent

Arthur, Houston

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near Quinta Avenida and Calle Constituyentes, this property is wonderful ! Very modern and spacious and clean. Easy walk to everything in Playa Del Carmen. I love the Acapulco style chairs!
Stayed 1 night in Dec 2024

6/10 Okay

JULIO CESAR

Traveled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, amenities
When we first got there the condo had a funky smell. The bed sheets were not changed before getting there, and there was dirt on them. Also the internet was not working, and the tv was not functioning. There is no provided blankets only sheets. Everything else was fine and had a good time.
Stayed 5 nights in Dec 2023

2/10 Terrible

Hui

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2023

6/10 Okay

Verified traveler

Liked: Room comfort
Disliked: Staff & service

Great location, disappointing facilities

The rooms are nice and comfortable. The location is great in the heart of downtown near grocery stores. I have stayed here before and liked it. However, they are understaffed and it is beginning to show! The pool was dirty and full of algae when I arrived. They attempted to clean it, but did not stay on top of it or the filter didn't work. It was dirty for most of the week that I was there, and I did not get in. The internet dropped sporadically. The cleaning service was very slow to respond. It's a great building, but can use a facelift throughout.
Stayed 8 nights in Aug 2023

6/10 Okay

Verified traveler

Liked: Cleanliness
Stayed 3 nights in May 2025

6/10 Okay

Mina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
La propiedad está bien, pero yo renté la habitación para venir a descansar y el acceso de la alberca estuvo el domingo cerrado por otros propietarios que están haciendo uso del área y pusieron una cadena y un candado, sin permitir el acceso a nadie más. En recepción nadie te sabe decir porque, pero simplemente no pudimos hacer uso del área común.
Stayed 1 night in Mar 2025

10/10 Excellent

Gabriela

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El personal muy amable y accesible el lugar muy bien ubicado y amplio
Stayed 3 nights in Oct 2024

10/10 Excellent

Geneviève

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jan 2024

10/10 Excellent

ARTURO

Stayed 3 nights in Oct 2023