2/10 Terrible
Robert C., Cleveland, Ohio
Jun 29, 2025
Liked: Cleanliness
This Rental was not as advertised
We arrived and found the upstairs A/C not working. The property manager suggested using a TV remote battery for the thermostat, but it was hardwired. He also asked us to check the breaker, which we couldn’t locate—likely behind a locked basement door. He said a repair person would come by 9:30 PM, but no one showed. At 10:30 PM, he said the person wouldn't come that night. With temps near 100F and young kids struggling in the heat, I bought box fans at my own cost. The manager suggested I return them and lie about it, which I refused.We also found a missing baluster and loose deck railing. He claimed it would be fixed the next day and that the A/C would be replaced—though he hadn’t disclosed it was broken. Then, during heavy rain, water leaked badly through back windows and poured in from a shared wall near the kitchen, soaking our luggage. I contacted VRBO, as the property had multiple safety and structural issues and didn’t match the listing. The manager called us complainers and insulted our parenting—despite us having two kids under 5. I hope VRBO ensures repairs are made before this property is rented again.
Robert C.
Stayed 4 nights in Jun 2025