The room itself was clean, and the location was great close to everything. However, there were a few things I didn’t enjoy. The hallways had a mildew smell, which was unpleasant. The pool is also quite small and there’s no jacuzzi. Another inconvenience was the towel policy; only one towel per person felt a bit unreasonable.
My biggest issue, though, was with the front desk. When I called to ask if there were any English channels available on the TV, a staff member named Luis responded with a rude remark, saying, “This is Latin America, what do you expect?” I travel often, and even in Mexico there are English and Spanish channels, so his attitude felt unnecessary and unprofessional. There were only two English channels available, which was disappointing.
Overall, my stay was okay, but because of these issues especially the customer service I’m not sure I would return.