We stayed in this hotel to go to Indian Wells tournament, had never visited before. We chose this hotel because it seemed the best option for a high-quality hotel not massive rooms where service is not personalized, specially were expecting this since the price was really high. When we arrived we wanted to have lunch and it took like 15 minutes to get the attention for a waitress, when we ordered (with difficulties since any special request was denied) the drinks were brought in dirty glasses. The room is really standard nothing special and it had a terrace that had a table with no chairs. Following times we wanted to eat really had terrible, or horrible service. Once we wanted to sit outside and the staff said to better sit inside otherwise we would probably wont be noticed by a waitress. We were charged extra for dishes we didn´t order, really bad service and a horrible experience. They gave us some drink vouchers that refused to serve since the bar opened from 3pm to 9pm which it was the time we were out and wouldn’t offer us anything else for that service they couldn’t deliver. Really bad experience, definitely not a service of experience to get for the price you pay. Do not recommend this hotel at all.