4/10 Malo
Siobhan P.
3 jun. 2025
No le gustó: Limpieza
Poor cleanliness and safety oversight
We were very disappointed with our stay at this property due to multiple cleanliness and safety concerns. Upon arrival, we found a dirty panty liner left behind, balls of hair on the floor, and hair in both the refrigerator and the bathtub. The bedspread was stained, and a picture fell off the wall in the middle of the night—there was no anchor securing it. Even more concerning, there was a nail sticking out of the patio deck, posing a clear safety hazard.Adding to the discomfort, there was loud construction directly outside our window starting at 7 a.m., which we were not informed about ahead of time.When I contacted the cleaning company about the state of the unit, I was told they might be able to come by the next day. Even more unprofessionally, the representative told me I “wasn’t perfect either,” which was completely uncalled for and inappropriate.This experience was far below the standard we expect from a VRBO rental. While every property can have issues, the combination of poor cleanliness, safety oversights, and unprofessional customer service made our stay frustrating and disappointing.
Siobhan P.
Se hospedó 3 noches en mayo de 2025