6/10 Aceptable
Jamie S.
28 may. 2025
Home was okay, but ran into inconveniences.
Want to start off by saying the location and size of the house were great.From the time of booking, I felt like communication with the host wasn’t very present. I had asked about updating the guest count, which did happen. But I followed up with more questions. For example, the listing stated there was parking for two cars. We had 3, so I asked if there was any available street parking? This was a couple weeks prior to my stay and got no response. Upon checking in, we noticed there were no starter essentials (soap, shampoo, detergent, paper towel, toilet paper). We also did not receive the garage code. I reached out via VRBO messages regarding both issues. We didn’t get a response right away, so I texted Vacasa. They responded that they would get back to me. A few hours later, I receive a text from a different Vacasa number asking how check in went. I responded to that number restating the current issues involving the essentials and garage. And also sent a picture of a broken fan pulley that was left on the nightstand and wanted them to document that it was there when we checked in. I only got a response with the garage code. Completely ignores the essentials and fan pulley. So I copied and pasted the same issues, resent it. And finally got a response that someone would be out to drop off toilet paper, etc. but won’t be til the next day. Which meant we had to go out and buy toilet paper. There was hardly any check out instructions. Felt weird leaving trash in the bins.
Jamie S.
Se hospedó 3 noches en mayo de 2025