4/10 Malo
Jade T.
23 may. 2024
No le gustó: Limpieza
Nashville, Tennessee
Unfortunately, this was my first bad experience using VRBO. When we arrived at the location, I immediately contacted the property manager using the VRBO app to inform him that we had arrived, and the place was filthy. I explained what I was dissatisfied with, and he informed me that he would send someone over along with making arrangements with the cleaning crew. His son arrived shortly after we hung up and cleaned the thick dust from the air conditioning/ fans and apologized that he had no idea we had an early check in (we were informed it was an extra $100.00 for early check in, and immediately paid the Venmo request, which I thought was weird since it wasn’t done on the app). About 15 minutes later, two people from the cleaning crew came back and she was explaining that she just cleaned this the day before and it isn’t her fault that the inspectors got it dirty but offered to clean. We also asked for a spare sheet set because there were white/ yellowish stains on the beds. She said there was one extra set and showed us where. I contacted the manager again and explained the frustration and informed him that I took pictures and asked if he had another location we could be switched to. He told me “No I don’t, and I don’t know who to believe because my last review on this place says the cleaning was exceptional”. I offered to provide the pictures and he declined. It is truly a shame, as a lot of time was not spent in the house due to the dust/ dirt leading to coughing. We also
Jade T.
Se hospedó 3 noches en mayo de 2024