Check in went smoothly, but the back gate remote was broken. So we texted, called, and left a message and no one answered. Later that night we were trying to reenter the property and the key pad stopped working and started beeping, luckily friends were still inside or we would not have been able to get in. We called support and Dylan was so so helpful and said someone would be there the next morning to get it fixed. Mind you, the front door's keypad didnt work and to exit out the back door you had to go through the gate, which we also couldnt open so essentially we were trapped here. We canceled our plans for the night but the next morning we had plans that we had to attend. We were told the maintenance people would be there before we left, or shortly after. They didnt come until after 4 pm. We got back from our plans and we again unable to enter the property. We again had to call and be let into the property. If it were one or the other, the back gate remote not working or the front key pad, this would not have been an issue at all, but as it was both, we were essentially trapped in and unable to get back in when we did leave. We just wish there was more urgency with this situation.