4/10 Malo
Jennifer K.
30 abr. 2024
No le gustó: Limpieza
Disrepair, dirty and disappointing
We recently rented the “Foxy on Felder” house in Montgomery, but it fell short of our expectations. The property is in disrepair, which should be addressed before renting it out to travelers seeking a relaxing home away from home experience.
Issues We Encountered:
Maintenance:
Rotted baseboards, Broken tiles, Broken switch plates near water, Loose and falling-off door knobs on bathrooms and closets (child got locked inside a bathroom)
Cleanliness:
Dirty floors, Caked dust throughout the house, dirty windows, stained couches. Management sent someone to clean floor.
Pest Issues:
mouse visits nightly even with food items placed inside fridge
Management:
Responsive. Last-minute request to fill out the booking contract instead of soon after booking is not good.
No provisions for sofa beds left some registered guests without proper bedding first night.
In summary, from this experience, we would not rent this house or from this management company again. While the management company promptly addressed some issues during our stay, we remain uncertain about the quality of any rental property they include in their vacation rental program, based on the condition of the Felder house.
Their management offered us a partial refund, but only under the condition that we refrain from leaving any review anywhere. However, we believe it’s essential for future travelers to have honest feedback, so we chose to share our review of the property instead of taking the partial refund offered to us.
Jennifer K.
Se hospedó 3 noches en abril de 2024