Explore Midtown Spa Hotels & Wellness Resorts

"The lady working the front desk around 6 PM on May 6th should not be working in hospitality or any customer-facing role. It was one of the worst customer service experiences I’ve had. What was even more concerning is that another employee there, who I believe was security, implied this is a common issue with her behavior. I ended up not staying at the hotel and went to Kimpton instead. I’d strongly recommend checking the recent customer service reviews before booking here. Hopefully management takes this feedback seriously and makes the necessary staff changes."

"Nice large room, clean and well furnished. Of course the warm cookies upon check-in are my husband's favorite. We dined at the onsite restaurant, very nice. "

"Very clean..very good bkfst and nice casual dinners in the bar."

"breakfast was delicious and tjere were lots of options "