Our contact, Peter, was extremely responsive. This was a roof over our heads and has heat.
The house was grimy - windows, blinds, TV screen, mirrors, stove top; bedroom & hall closets; and needs a good vacuuming. Floors are worn and have white paint splashes. Every dish, glass, and coffee mug we used had to be washed first. The kitchen sink is clogged and drains slowly. There is no dishwasher.
The upstairs bathroom has mold in the bathtub, on the floor & the radiator is badly rust stained. The two rugs were dirty.
There is no heat in one of the bedrooms due to the radiator being painted shut.
The beds were tolerable and not comfortable. All of the mattress pads were dirty and stained.
There is a huge water stain and mold in the ceiling of the downstairs bathroom with a bucket underneath. The shower also has mold in the ceiling area.
There was no refund for cancellation. This is fine except we then received an email from Evolve with links to additional terms. This is not acceptable. No where in the VRBO listing is any disclosure of being subject to additional terms and conditions.
We booked this place with no reviews as Evolve is shown as a Premier Host in the listing. As we were there for a family member funeral and were under duress; there was no refund of our payment; and we would have incurred significant cost for other last-minute bookings, we did not seek alternate lodging. We will not stay here again. Any other properties we see with Evolve will likewise be passed over.