2/10 Terrible
kimberly F.
17 ago. 2025
No le gustó: Limpieza
Not a "WORRY FREE... DREAM Vacation... Home" we were promised by Vacasa. Extremely poor customer service that took days and hours of communication and were never resolved. -Dirty floors -Disheveled Couch with feathers and debris-Ottoman had debris all over it-Dining room table and chairs were dirty-Dirty utensils in the drawers. -Bedspread on the master bed was gritty with sand-Bloodstained blanket in various spots and unfortunately, it was dark when we put the blanket on the bed-Master bathroom sink clogged. It took 3 minutes or more to drain. -Pac Man Video game control was broken, and one of the Foosball Table handles was broken -Hot tub- disgusting, a pungent mildew smell, discolored water, white and brown slimy materials and other debris and detritus, a pink slime near the jets and brown slime on the insulation cover-Wifi is poor and had to stay in a corner of the dining room to take phone calls and connect to internet- this is an issue the property management acknowledged was ongoing. -Mattresses are not greatWe contacted Vacasa to convey our concerns when we arrived but after daily and multiple attempts the issues were never resolved. Ultimately, we asked to escalate the issues the day before we were leaving and they offered us a refund of the cleaning fees with no apology or concern for the poor quality of our stay and experience.
kimberly F.
Se hospedó 4 noches en agosto de 2025
