6/10 Aceptable
Donna S.
13 may. 2024
No le gustó: Limpieza
Conflict with the property manager
The bed frame in one of the King downstairs room was broken and I requested to have it fixed on the friday but no one came so we had to figure out how to fix the bed so that it could be slept in, by finding pieces of wood in the garage to make the mattress stable. There was also 2 garbage bags left in the garage from the previous guests. Also, the bathroom in the bunk bed room was not available for our use as it was locked from the inside.
I found the property manager difficult to deal with. I had asked if we could have a late checkout prior to our arrival, the response was as long as there were no guests coming in after us, it would be fine. When we called to confirm the late checkout, we encountered an unpleasant terse response that I would have to pay $25 an hour beyond the 10am check out. I found this to be shocking especially with our having to deal with the broken bed, trash in the garage and the locked bathroom door.
Donna S.
Se hospedó 5 noches en abril de 2024