6/10 Aceptable
Brenda S., Morgan Hill, CA
16 mar. 2024
Le gustó: Limpieza
Stay From Sunday March 3, 2024 through March 12, 2024
The house was wonderful with a couple of minor exceptions. However, the property management team (Grand Vacations) gets a minus 1. First the home: Spacious, comfortable, well worn but a great place to stay. I would highly recommend. However, when we arrived there was 4 feet of snow between the parking and the front door (in excess of a 100 foot path) that had not been plowed so no path to the door. We noted the house next door had the path completely plowed and it was clear. We called the property management (Grand Vacations) number three times. All three times we explained the issue and it was urgent and all three times they said they would have the local team call us. No one ever called. After over an hour, in the dark, snowing and very cold outside I decided no help was coming so using my six inch snow shovel I kept in my car I began to stomp and dig a path through over 4 feet of snow. Took quite a while. No one ever called to help. We should have received a refund for this!!!! On Tuesday of our stay we discovered the dishwasher did not work. We called the number in the guest book to report the problem. The individual said they would have the repair service call back and schedule a repair ASAP. We stayed eight more days and never got a call back. We went to Safeway and bought paper plates and used them for the rest of our stay. This was our first experience with a property managed by Grand Vacations. Based on my sample of 1 they are horrible!!!
Brenda S.
Se hospedó 10 noches en marzo de 2024