2/10 Terrible
Sharon
Nov 30, 2025
Disliked: Cleanliness, staff & service, amenities
Boxmoor Lodge could be fantastic but please do not believe the pictures shown about this property as it's not. Unfortunately the property was a total let down, far below the standards we expected when booking this accommodation. In short there was mould on the door. Door curtain falling off rail. Sofa frayed at bottom. What looked like blood stains on duvet and long bed throw. Mattress protector so stained it showed through bed sheet. Both bedside lights did not work. 1 packet of biscuits and 1 hot chocolate despite there being 2 of us. No plug for bath. Old broken toilet roll holder was still on the wall with new one next to it. Glass missing in bathroom shelf. Toilet stained. Other guests rubbish found in hairdryer drawer. Hairdryer on wall was due for pat testing in 2008 by looks of it. Shower head sprays in all directions and its holder is broken. Shower door seal black, shower hose grimey and covered in limescale. What looked like nail glue on table. Picture had broken plastic front. Bedside unit that had a "radio" did not work and had knob missing, obviously for aesthetic purposes only. Room was way to hot even with radiator off. Hairs, dust and cobwebs everywhere. Generally tired decor in room. Continental breakfast was a bit lacking, had to ask if they did croissants and pastries as was only offered toast by server, only had croissants no pastries. The only good part of the stay was the bed was comfy but in all totally disappointed and will not recommend or be back.
Sharon
Stayed 1 night in Nov 2025
