2/10 Terrible
Melissa W.
19 may. 2025
Nightmare experience
Me and my friend arrived and the door was unlocked we pushed it open to a foul smell to start. There were cobwebs and bugs (dead and alive) everywhere. Smears on the walls. Broken ripped furniture. Mouse doppings!!! Unusable usted pots and pans for the dinner groceries we were hoping to make. Vacasa was horrible when we called they gave us the runaround, kept promising to bring new pots/oans and to schedule a cleaner but we felt unsafe and uncomfortable and wanted to leave. They did not bring the pots/pans promised. We were forced to stay the night, despite calling twice to demand a refund to relocate. They would not allow me to talk to upper management to get a refund. This is unacceptable and I will never be using Vacasa again. Steer clear!!!
Melissa W.
Se hospedó 4 noches en mayo de 2025