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Westgate Smoky Mountain Resort & Water Park

4.0 star property
4-star spa hotel near Ripley's Aquarium of the Smokies

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Photo gallery for Westgate Smoky Mountain Resort & Water Park

2 outdoor pools
Water park
Villa, 3 Bedrooms | Private kitchen | Paper towels
Exterior
Terrace/patio

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • 24/7 front desk
  • Spa
  • Pet friendly
  • Laundry

Explore the area

View in a map
Gatlinburg, TN
  • Wild Bear Falls Indoor Water Park
    ‪2 min walk‬
  • Ripley's Aquarium of the Smokies
    ‪3 min drive‬
  • Anakeesta
    ‪3 min drive‬
  • Knoxville, TN (TYS-McGhee Tyson)
    ‪78 min drive‬

Room options

View all photos for Deluxe Villa, 1 Bedroom (2 Full beds)

Paper towels

Deluxe Villa, 1 Bedroom (2 Full beds)

9.4 out of 10
Exceptional
(24 reviews)
  • 839 sq ft
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Villa, 1 Bedroom

Flat-screen TV

Villa, 1 Bedroom

9.2 out of 10
Wonderful
(34 reviews)
  • 546 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room (Resort Select)

Desk, laptop workspace, iron/ironing board, free WiFi

Room (Resort Select)

  • 546 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Studio (Villa)

Paper towels

Studio (Villa)

9.2 out of 10
Wonderful
(51 reviews)
  • 312 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Deluxe Villa, 1 Bedroom (King)

Flat-screen TV

Deluxe Villa, 1 Bedroom (King)

8.6 out of 10
Excellent
(28 reviews)
  • 775 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Villa, 2 Bedrooms

Flat-screen TV

Villa, 2 Bedrooms

10.0 out of 10
Exceptional
(2 reviews)
  • 1230 sq ft
  • 2 bedrooms
  • Sleeps 8
  • 1 King Bed, 1 Queen Bed and 2 Double Sofa Beds

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Quality Inn Creekside - Downtown Gatlinburg

Downtown Gatlinburg
  • Pool
  • Breakfast included
  • Pet friendly
  • Free WiFi
3.2 out of 5, 1,006 reviews
$60 nightly
The price is $68
Sep 14 - Sep 15
Total with taxes and fees
Quality Inn Creekside - Downtown Gatlinburg

About the neighborhood

Gatlinburg

In Gatlinburg .A stay at this hotel places you within half a mile (1 km) of Wild Bear Falls Indoor Water Park and 3 miles (5 km) of Gatlinburg Scenic Overlook. Ripley's Aquarium of the Smokies and Great Smoky Mountains National Park are also within 6 miles (10 km).
View more Vacation Homes in GatlinburgOpens in a new window

What's nearby

  • Wild Bear Falls Indoor Water Park - 2 min walk - 0.1 miles
  • Ripley's Aquarium of the Smokies - 3 min drive - 1.5 miles
  • Anakeesta - 3 min drive - 1.5 miles
  • SkyPark - 5 min drive - 1.9 miles
  • Gatlinburg Convention Center - 5 min drive - 2.2 miles

Getting around

  • McGhee Tyson Airport (TYS) - 59 min drive

Restaurants

  • ‪Loco Burro Fresh Mex Cantina - ‬6 min drive
  • ‪Southern Comfort - Westgate Resort - ‬2 min walk
  • ‪Puckers Sports Bar - ‬6 min drive
  • ‪Pancake Pantry - ‬5 min drive
  • ‪Ole Red - ‬4 min drive

About this property

Westgate Smoky Mountain Resort & Water Park

4-star spa hotel near Ripley's Aquarium of the Smokies
Westgate Smoky Mountain Resort & Water Park offers its guests 2 outdoor swimming pools, 2 hot tubs, and a health club. There are 3 restaurants on site, along with a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

You'll find a business center on site. Barbecue grills, gift shops/newsstands, and tour/ticket assistance are also featured at Westgate Smoky Mountain Resort & Water Park.

This 4-star Gatlinburg hotel is smoke free.

  • 250 guestrooms or units
  • 5 levels
  • 3 dining venues
  • Deli
  • Business facilities
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge
Westgate Smoky Mountain Resort & Water Park offers 250 accommodations, which are accessible via exterior corridors and feature hair dryers and irons/ironing boards. Flat-screen televisions are featured in guestrooms.

This Gatlinburg hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided on request.

Guests can pamper themselves with a trip to the onsite spa, which has 2 treatment rooms. Services include deep-tissue massages and Swedish massages. The spa is open daily.

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Exterior

The Park Vista - a DoubleTree by Hilton Hotel - Gatlinburg

  • Pool
  • Hot Tub
  • Pet friendly
  • Kids pool
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Property amenities

Family friendly

  • 2 outdoor pools
  • Laundry facilities
  • Mini golf
  • Playground
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Cooked-to-order breakfast available for a fee 8:00 AM to 11:00 AM on weekdays and 9:00 AM to 11:00 AM on weekends; USD 10 to 50 per person
  • 3 restaurants
  • A bar/lounge
  • Snack bar/deli

Things to do

  • 2 hot tubs
  • 2 outdoor pools
  • Fitness classes
  • Full-service spa
  • Health club
  • Mini golf
  • Playground

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking

Room amenities

Entertainment

  • Flat-screen TV with premium channels

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Food and drink

  • Paper towels

More

  • Access via exterior corridors
  • Connecting rooms available
  • Desk
  • Dryer
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 11:00 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 10:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: USD 150 per accommodation, per stay
  • Only dogs are allowed
  • Maximum 2 (weight limit: 60 lbs per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 200 per stay
  • Resort fee: USD 33.81 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness center access
  • In-room safe
  • Phone calls
  • Pool access
  • Self parking

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 10 to 50 per person
  • Pet fee: USD 150 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • A facilities fee includes use of: water park

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Onsite parties or group events are strictly prohibited
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. Onsite parties or group events are strictly prohibited.

Guests traveling with a service animal must contact the property prior to arrival.
This property accepts dogs only. The following breeds are not permitted: Great Dane, Sharpei, Pit Bull, Rottweiler, German Shepherd, Husky, Alaskan Malamute, Doberman Pinscher, Chow Chow and Presa Canario; other dog breeds at discretion of property management. A dog must not exceed 60 pounds (27 kilograms), or in the case of 2 dogs, must not exceed 60 pounds combined; dogs must be maximum 36 inches (91 centimeters) long, and maximum 36 inches tall. Pets left unattended in guestrooms must be kept in a pet carrier or crate. Dogs must be leashed at all times when outside the guestroom. Dogs are not allowed in public areas, including restaurants, spa/salon, pool areas, showrooms, convention spaces, casino, and/or common retail spaces.

We should mention

  • Pool access available from 9:00 AM to 9:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Smoky Mountain Resort Westgate
Smoky Mountain Westgate
Smoky Mountain Westgate Resort
Westgate Mountain Resort
Westgate Mountain Resort Lodge Smoky
Westgate Resort Smoky Mountain
Westgate Smoky
Westgate Smoky Mountain
Westgate Smoky Mountain Resort
Westgate Smoky Resort
Gatlinburg Westgate
Westgate Resort Gatlinburg
Westgate Resort Tennessee
Westgate Smokey Mountain Resort
Westgate Smoky Mountain Gatlinburg
Westgate Smoky Mountain Hotel Gatlinburg
Westgate Tennessee
Westgate Smoky Mountain Resort Gatlinburg
Westgate Smoky Mountain Resort Spa
Westgate Smoky Mountain Gatlinburg
Westgate Resort Gatlinburg
Westgate Smokey Mountain Resort
Westgate Smoky Mountain Resort
Westgate Resort Tennessee
Westgate Tennessee
Gatlinburg Westgate
Westgate Smoky Mountain Resort Spa
Westgate Smoky Mountain Resort Water Park
Westgate Smoky Mountain Resort & Water Park Gatlinburg

Frequently asked questions

How close is Westgate Smoky Mountain Resort & Water Park to the airport?

Westgate Smoky Mountain Resort & Water Park is 39.2 mi (59-min drive) away from the McGhee Tyson Airport (TYS) airport, the closest popular airport to the property.

How much does it cost to stay at Westgate Smoky Mountain Resort & Water Park?

As of Sep 8, 2025, prices found for a 1-night stay for 2 adults at Westgate Smoky Mountain Resort & Water Park on Sep 10, 2025 start from $125.49, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Westgate Smoky Mountain Resort & Water Park have an airport shuttle?

Airport shuttle services are not available at Westgate Smoky Mountain Resort & Water Park.

Does Westgate Smoky Mountain Resort & Water Park offer free breakfast?

Free breakfast isn’t provided at Westgate Smoky Mountain Resort & Water Park, but cooked-to-order breakfast is offered for a fee of between USD 10 and 50 per person. It's available on weekdays from 8:00 AM to 11:00 AM and weekends from 9:00 AM to 11:00 AM.

Is there a casino at Westgate Smoky Mountain Resort & Water Park?

No, there is no casino at this hotel.

What time is check-in at Westgate Smoky Mountain Resort & Water Park?

Check-in start time: 4:00 PM; Check-in end time: 11:00 PM.

Is there free parking at Westgate Smoky Mountain Resort & Water Park?

Free parking is not available at this hotel.

Does Westgate Smoky Mountain Resort & Water Park have a pool?

Westgate Smoky Mountain Resort & Water Park features 2 outdoor pools. Guests can enjoy pool access from 9:00 AM to 9:00 PM.

Does Westgate Smoky Mountain Resort & Water Park have a restaurant?

Westgate Smoky Mountain Resort & Water Park is home to Southern Comfort, which features light fare.

Does Westgate Smoky Mountain Resort & Water Park have a spa?

This hotel has a spa, which features deep-tissue massages.

How close is Westgate Smoky Mountain Resort & Water Park to downtown Gatlinburg?

Westgate Smoky Mountain Resort & Water Park is 1.4 mi away from Gatlinburg.

Westgate Smoky Mountain Resort & Water Park Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 636 out of 1109 reviews
Rating 8 - Good. 196 out of 1109 reviews
Rating 6 - Okay. 133 out of 1109 reviews
Rating 4 - Poor. 72 out of 1109 reviews
Rating 2 - Terrible. 72 out of 1109 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Kassi

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice
Stayed 4 nights in May 2025

10/10 Excellent

Tyesha

Stayed 3 nights in Jun 2025

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Location, location, location. Great staff, great food, great water park for smaller kids. beautiful views, great rooms. This is a great place to take your family or couple to get to the mountains and relax or head out to the local areas.
Stayed 3 nights in Mar 2025

10/10 Excellent

Abigail

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
My family and I enjoyed our stay here
Stayed 2 nights in May 2025

10/10 Excellent

Yuly Joanna

Stayed 3 nights in May 2025

8/10 Good

Marcus

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nothing unique, but it was quite and very relaxing. the environment was very friendly atomosphere was Great! I would definitely recommend it to my friends and I would come again!
Stayed 3 nights in May 2025

8/10 Good

Bruce

Stayed 4 nights in May 2025

4/10 Poor

Maritza, Chicago

Traveled with family
Liked: Cleanliness, property conditions & facilities
The customer service was not great. The staff at the front desk were very rude and made us feel like we were an inconvenience to them when we were trying to have questions answered.
Stayed 3 nights in Mar 2025

6/10 Okay

Bhumi

Traveled with family
Liked: Cleanliness
Room was great. Property is in a pretty location. But it is not truly a resort. it’s a timeshare property. Resort fees without the resort amenities. Did not clean our room. Did not offer any option for a late checkout. Front desk is available by text messaging which is nice but does not provide much information or offer help in response to questions. Minimal food options on the property but fortunately Gatlinburg has a variety of wonderful places to eat.
Stayed 2 nights in May 2025

6/10 Okay

Brian

Liked: Cleanliness, property conditions & facilities
It was a very nice property. We thought about staying again until we got pushed way too hard to buy a timeshare. This business model is too aggressive.
Stayed 4 nights in May 2025

10/10 Excellent

Josh, Mechanicsville

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great place
Stayed 4 nights in May 2025

10/10 Excellent

John Richard

Liked: Cleanliness, amenities
The views were great and the room we stayed in was redone recently. Very clean and nice.
Stayed 2 nights in May 2025

10/10 Excellent

Zhengji

Liked: Cleanliness, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

Frederick

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Its very scenic. The mountains and wilderness are beautiful. Pigeon Forge is literally right down the street.
Stayed 3 nights in May 2025

10/10 Excellent

Jose

Liked: Cleanliness, amenities, property conditions & facilities
Everything is very good, very good impressions of the place, but the sales area overshadows everything magnificent about the hotel, super tedious, disrespectful to the customer, they tell him that they have a 90-minute tour of the place and they have 5 hours wasting your time and my money trying to sell rooms that in the end, if it suits the customer, they tell you that without commitments and then they get brave, the kindness is over and already, they retire and this is like a dog they played with him and they finished.
Stayed 3 nights in May 2025

6/10 Okay

malinda

Traveled with family
Liked: Cleanliness
Stayed 2 nights in May 2025

6/10 Okay

Jennifer

Traveled with family and small children
Liked: Amenities
Are room was hard to get to with 2 small children not fun carrying a baby and strollers up several flights of stairs additionally no food available in water park had 2 walk accross the street all wet to get food
Stayed 2 nights in May 2025

10/10 Excellent

Cora

Liked: Cleanliness, amenities, property conditions & facilities
My husband and I reserved a unit for our son and his fiancée. They reported back to us that this is one of the best places to stay. Great views from unit. Very convenient to everything.
Stayed 4 nights in May 2025

10/10 Excellent

Jeremy

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in May 2025

10/10 Excellent

Karen

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Our stay was great from the moment we checked in. Our check in assistant was very friendly and thorough explaining everything offered at the resort as were all other staff members. The water park was definitely a hit for the kids and for us to see them have so much fun. We absolutely will be returning. Thank you :)
Stayed 1 night in May 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, room comfort

AVOID TIMESHARE PRESENTATION!

The resort itself is amazing, well kept, and the front desk staff are very helpful. However, DO NOT let them talk you into attending the timeshare presentation. They had a great deal on some amusement tickets that we were going to purchase anyway. We just had to attend the presentation to get the tickets. I asked the concierge FOUR TIMES how long it would last and he said "no more than 90 minutes". 4.5 hours into the presentation we realized that was a lie. As another review on here has said, it is very high pressure and they basically expect you to purchase a timeshare. Luckily, my wife and I stood strong and refused. They were very unhappy, but as I told them, WE PAID TO BE HERE! We were not there on some free two night getaway that required a timeshare presentation. All that to say, this is a wonderful property with great amenities and staff. Just make sure you STAY AWAY from the timeshare presentation!
Stayed 3 nights in Apr 2025

8/10 Good

Antwain

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2025

10/10 Excellent

Adaline

Traveled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Christopher

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Perfect location with a gorgeous view! Top notch cleanliness of rooms and property! Excellent communication with resort staff.
Stayed 5 nights in Apr 2025

2/10 Terrible

Wanda

Traveled with family and small children
Disliked: Cleanliness
Had to walk to room, no parking, locked gate. trash all over the place outside the room and surrounding area.
Stayed 3 nights in Apr 2025