2/10 Terrible
Michele L.
27 dic. 2025
We are demanding a full refund for this reservation due to conditions that rendered the property unsafe, nonfunctional, and not fit for occupancy at the time of arrival.This property should not have been listed without a soft opening. Paying guests were effectively used to discover and correct critical failures.Material Breaches of the Rental Agreement 1. Failure of Access • The provided entry code did not work at arrival (10 PM). • The host was unresponsive. • Entry was only achieved by locating a hidden keybox and self-gaining access. • This constitutes a security and safety breach. 2. Unsafe Conditions • Lower level/game room was filthy and covered in green mold, posing a health and allergy risk. • A smoke alarm activated at 2 AM without cause and continued until removed from the ceiling. • No host response during this safety event. • These issues alone justify full cancellation and refund. 3. Nonfunctional Amenities • All Roku TVs were unactivated and unusable. • Guests were required to register devices using personal accounts. • Internet/router was misconfigured, preventing normal use; resolution required guests to reset and reconfigure equipment. • Guests performed setup and repairs that are the host’s responsibility. 4. Failure to Provide Basic Supplies • Inadequate toilet paper and paper towels for six guests.
Michele L.
Se hospedó 6 noches en diciembre de 2025