2/10 Terrible
Melynda
Traveled with group
Dec 15, 2025
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, room comfort
Worst hotel experince I've ever had! Which totally broke my heart since I grew up going to the Sands Harbor. There was a plumbing issue with toliet casuing it to flood into the bathroom and closet area. This happened in the morning. I left to go grab breakfast around 10am. I let staff at the front desk know the situation and that I would be back later. I returned around 1:30pm and the issue had not been addressed. I called the front desk to let them know. Was never offered a room change. I was not able to use the bathroom or shower due to the issue not being addressed since the floor was still covered in water and toliet not working. I had to be at an event at 3pm which I was not able to shower or get cleaned up to attend this event. I stayed with a friend whom was still in the room till 5pm with no way of using the restroom unless they went down to the lobby. They decided to head out stopping at the front desk and asked again when the situation would be addressed. Staff still did not offer to chage rooms but would have the issue finally addressed. Disapponted is an understatement! This is absolutely unacceptable. Never in my life have I experienced anything like this.
Melynda
Stayed 2 nights in Dec 2025