2/10 Terrible
Jackie
Traveled with family
Oct 3, 2025
Disliked: Cleanliness, staff & service, property conditions & facilities
Horrible Hometown Studios!
This was a terrible room. We walked in and there were no pillows on the beds, no trash bags in the trash can, and only a partial roll of toilet paper in the bathroom. The radiators on the walls were rusty and dirty, there was a puddle in front of the fridge, and the floors needed to be swept. We turned the TV on and there was no signal, because the antenna cable was broken and barely connected to the TV. We called and asked for pillows and for someone to fix the TV, and we were told that someone would come in the morning for the TV. That night, a huge bug ran across my bed, and the next morning there was absolutely NO hot water, and also no plugs for the bathtub! I asked about having someone come spray for bugs, and they didn't have anyone who could do it before Monday (we were there Friday-Sunday). Also, the office is only open from 11am - 7pm, so we had to wait until they opened on Saturday to get toilet paper and hot water! They never fixed the TV because the maintenance man called out. The pictures made it look nice, it was NOT. We would have asked for a refund but we booked through a 3rd party so we couldn't get one.
Jackie
Stayed 2 nights in Sep 2025