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Hotel Spa Santa Ana

Property class: 3
3-star hotel in Downtown Cuenca

Choose dates to view prices

Photo gallery for Hotel Spa Santa Ana

A woman in a pink swimsuit sitting by a bathtub in a modern room with a view of a pool and a wooden staircase.
A reception desk at the Grand Hotel Santa Ana with a clock, a digital display, and a reception counter.
A wooden staircase with glass doors leading to a room with a blue accent wall.
A woman walking on a cobblestone street, pulling a suitcase.
A woman in a pink swimsuit sitting in a bathtub with a large abstract painting behind her.

Reviews

6.8 out of 10

Popular amenities

  • Pool
  • Pet friendly
  • Free WiFi
  • Restaurant
  • Breakfast available
  • Business services

Explore the area

View in a map
Pdte. Córdova, Cuenca, Azuay
  • Place, Calderon Park
    ‪2 min walk‬
  • Place, New Cathedral of Cuenca
    ‪3 min walk‬
  • Place, Río Tomebamba & Calle Larga
    ‪7 min walk‬
  • Airport, Cuenca (CUE-Mariscal Lamar)
    ‪11 min drive‬

Room options

View all photos for Queen Room

A neatly made bed with white linens and a stack of folded towels. There is a small wooden nightstand with a bottle and glasses on it, and a wall-mounted light fixture above the nightstand.

Queen Room

  • 172 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Superior Double Room

A person sitting on a bed in a room with wooden paneling and a wall-mounted light fixture.

Superior Double Room

  • 178 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Large Twin Bed
  • Free WiFi

View all photos for Triple Room

A hotel room with two beds, a nightstand, and a vase with flowers.

Triple Room

  • 213 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 2 Twin Beds
  • Free WiFi

View all photos for Quadruple Room

A hotel room with a neatly made bed, a white rose on the pillow, and a nightstand with a vase of flowers.

Quadruple Room

  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 3 Twin Beds
  • Free WiFi

View all photos for Suite

A compact room with a bed, a small dining table with chairs, a kitchenette, and a red accent wall.

Suite

  • 391 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

About the neighborhood

Cuenca

Heart of Cuenca.With a stay at this Downtown Cuenca hotel, you'll be steps from Convent of the Assumption and New Cathedral of Cuenca. Calderon Park and San Francisco Plaza Market are also within half a mile (1 km).

What's nearby

  • Calderon Park - 2 min walk - 0.1 miles
  • New Cathedral of Cuenca - 3 min walk - 0.2 miles
  • Convent of the Assumption - 3 min walk - 0.2 miles
  • Río Tomebamba & Calle Larga - 7 min walk - 0.4 miles
  • Alejandro Serrano Aguilar Stadium - 12 min walk - 0.7 miles

Getting around

  • 14n - Antonio Borrero Station - 6 min walk
  • Gaspar Sangurima Tram Station - 12 min walk
  • Cuenca (CUE-Mariscal Lamar) - 12 min drive

Restaurants

  • ‪Chocolateria Dos Chorreras - ‬4 min walk
  • ‪Raymipampa - ‬3 min walk
  • ‪hostal | bar yakumama - ‬3 min walk
  • ‪Coppelia Restaurante - ‬1 min walk
  • ‪Mansion Matilde - ‬3 min walk

About this property

Hotel Spa Santa Ana

3-star hotel in Downtown Cuenca
Hotel Spa Santa Ana offers its guests an indoor pool and a steam room. There's a restaurant on site. A business center and 80 meeting rooms are available.

Public spaces have free WiFi. An arcade/game room, tour/ticket assistance, and concierge services are also featured at Hotel Spa Santa Ana.

This 3-star Cuenca hotel is smoke free.

  • 30 guestrooms or units
  • Business facilities
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Game room or arcade
  • Pool or billiards table
  • Elevator
  • No smoking on site
  • Dining venue
Hotel Spa Santa Ana offers 30 accommodations with irons/ironing boards. 32-inch LED televisions come with satellite channels.

Bathrooms include showers with rainfall showerheads. This Cuenca hotel provides complimentary wireless Internet access. Housekeeping is offered daily and in-room massages can be requested.

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Property amenities

Family friendly

  • Arcade/game room
  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available from 8:00 PM to 8:00 AM; USD 5 per night; reservations required
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:30 AM to 9:30 AM for a fee: USD 5 for adults and USD 5 for children
  • A restaurant

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Indoor pool
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 15 accessible parking spaces
  • Elevator (61 inch wide door)
  • Handrails in hallways (59 inches high)
  • Lever door handles
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-width doorways

Room amenities

Entertainment

  • 32-inch LED TV with satellite channels

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Restaurant dining guides

More

  • Iron/ironing board
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed on Monday:
  • Indoor pool
  • Hot tub

Access methods

Staffed front desk

Pets

  • Pets: USD 20 per pet (varies based on length of stay), plus a one-time cleaning fee of USD 10 and a deposit of USD 50 per stay
  • Only dogs and cats are allowed
  • Maximum 1 pets
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay the following charge at the property: Ecuador Value-Added Tax (VAT) at 15%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Ecuador.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 5 for adults and USD 5 for children
  • Nearby parking fee: USD 5 per night (66 ft away; open 8:00 PM to 8:00 AM)
  • Pet deposit: USD 50 per stay
  • Pet fee: USD 20 per pet (varies based on length of stay) plus USD 10 one-time cleaning fee
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and cash. For guests' safety, the property includes a fire extinguisher in each accommodation.

Property is also known as

suites y spa Santa Ana
Hotel Spa Santa Ana Hotel
Hotel Spa Santa Ana Cuenca
Hotel Spa Santa Ana Hotel Cuenca

Frequently asked questions

How close is Hotel Spa Santa Ana to the airport?

Hotel Spa Santa Ana is 2 mi (12-min drive) away from the Cuenca (CUE-Mariscal Lamar) airport, the closest popular airport to the property.

How much does it cost to stay at Hotel Spa Santa Ana?

As of Aug 14, 2026, prices found for a 1-night stay for 2 adults at Hotel Spa Santa Ana on Aug 15, 2026 start from $71, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Hotel Spa Santa Ana have an airport shuttle?

Airport shuttle services are not available at Hotel Spa Santa Ana.

Does Hotel Spa Santa Ana offer free breakfast?

Free breakfast isn’t provided at Hotel Spa Santa Ana, but buffet breakfast is offered for a fee of USD 5 for adults and USD 5 for children. It's available every day from 7:30 AM to 9:30 AM.

Is there a casino at Hotel Spa Santa Ana?

No, there is no casino at this hotel.

What time is check-in at Hotel Spa Santa Ana?

Check-in start time: 2:00 PM; Check-in end time: midnight.

Is there free parking at Hotel Spa Santa Ana?

Free parking is not available at this hotel.

Does Hotel Spa Santa Ana have a pool?

Hotel Spa Santa Ana features an indoor pool.

Does Hotel Spa Santa Ana have a restaurant?

Yes, there is a restaurant on site.

Does Hotel Spa Santa Ana have a spa?

There are no spa services available at this hotel.

How close is Hotel Spa Santa Ana to downtown Cuenca?

Hotel Spa Santa Ana is 0.1 mi away from Cuenca.

Hotel Spa Santa Ana Reviews

Reviews

6.8
Rating 10 - Excellent. 9 out of 29 reviews
Rating 8 - Good. 4 out of 29 reviews
Rating 6 - Okay. 7 out of 29 reviews
Rating 4 - Poor. 5 out of 29 reviews
Rating 2 - Terrible. 4 out of 29 reviews

7.2/10

Cleanliness

7.8/10

Staff & service

6.4/10

Amenities

7.2/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful and very polite.
Stayed 2 nights in Jul 2022
Verified review

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cuenca stay

I liked my stay in this hotel. Good service, pro stuff.
Stayed 1 night in Nov 2022
Verified review

4/10 Poor

Ricardo

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel is very pretty, very nice staff. Those are the only compliments that Ican give.
Stayed 2 nights in Sep 2022
Verified review

6/10 Okay

Isac

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spa, jacuzzi and pool not included in the prize for the room
Stayed 1 night in Jul 2025
Verified review

4/10 Poor

Javier

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
This is NOT a 3 star hotel or even close to it. Really felt more like a Hostal to be honest. Super noisy-bring ear plugs. Area is great though and right in the middle of it all.
Stayed 1 night in Sep 2023
Verified review

6/10 Okay

edwin

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Breakfast didnt get serve what I need make me wait for a long time for nothing. The rest everything was good and clean.
Stayed 1 night in Jul 2025
Verified review

6/10 Okay

Verified traveler

Liked: Property conditions & facilities, room comfort
The spa facilities not working, pool looked dirty.
Stayed 1 night in Jan 2023
Verified review

4/10 Poor

Leon

The place is nothing like in the promotional photos, the room was small, not enough towels, TV didn't work, window is indoors so no sun light and ventilation, extremely noise due to the fact that rooms are very close to each other and the noice comes from other rooms, from the corridor, from the main entrance, etc. We couldn't sleep all night due to noise neighbors. Limited facilities with a lot of inconveniences.
Stayed 1 night in Nov 2025
Verified review

4/10 Poor

Melina

Disliked: Cleanliness, amenities, property conditions & facilities
Habitación húmeda, fria, con polvo. Deben incluir cobijas más abrigadas en la cama, las solicité y no me ayudaron.
Stayed 1 night in Nov 2025
Verified review

6/10 Okay

Verónica

Disliked: Staff & service
No respetan la tarifa de la app. Me cobraron un adicional, por un niño que lo inclui al momento de reservar.
Stayed 1 night in Sep 2024
Verified review

6/10 Okay

fran

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
la piscina , hidro masaje deberían estar en mejores condiciones. De ahí el lugar me parece muy bien para pasar una noche.
Stayed 1 night in Aug 2024
Verified review

2/10 Terrible

David

Disliked: Cleanliness, staff & service, amenities
La ducha estaba tapada y el lava manos. Nunca lo arreglaron. Pedí un día más y luego de darme una tarifa; la subieron casi al doble
Stayed 3 nights in Aug 2024
Verified review

8/10 Good

Javier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Casi casi

La habitación un poco pequeña pero con lo básico, me hubiese gustado contar al menos con una botella de agua en la nevera, que aunque tenía estaba vacía
Stayed 2 nights in Jul 2024
Verified review

8/10 Good

Odette

Liked: Staff & service, property conditions & facilities, room comfort

Entrada a piscina

Atencion buena Espacio agradable Solo k el area de entrada a la piscina estaba llena de agua
Stayed 1 night in Feb 2023
Verified review

2/10 Terrible

Jaime

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nooo me gusto nada pues ,llegamos y en el baño solo havia un Rollo de papel higienico casi por terminar,en la cama 2 toallas enrrolladas,humedas,y sucias,baje y Reclame y mejor dieron unas secas,y luego tenia que madrugar a viajar y nooo huvo agua ni para lavarse la cara,y el precio de estadia,superior a otros que he estado en cuenca ,con mejor servicio y mejor atencion me senti Robado pues cobraron por adelantado,ese citio es una porqueria
Stayed 2 nights in Dec 2022
Verified review

6/10 Okay

NORIEL

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Malestar en el momento de confirmación de la reserva, el cuarto estaba con la ventana del baño rota por donde entraba el frio.
Stayed 2 nights in Aug 2022
Verified review

10/10 Excellent

Hector Hugo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Feliz estadía

Excelente atención. La señorita recepcionista, Catalina, muy amable y dispuesta a brindar atención y ayuda en el momento requerido. Espero pronto regresar…
Stayed 4 nights in May 2022
Verified review

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
tranquilo
Stayed 3 nights in Apr 2022
Verified review

10/10 Excellent

LUOFENG

Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

Juan

Liked: Property conditions & facilities
Stayed 13 nights in Feb 2025
Verified review

8/10 Good

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025
Verified review

10/10 Excellent

Yael

Stayed 2 nights in Jan 2025
Verified review

2/10 Terrible

Augusta

Stayed 2 nights in Jun 2024
Verified review

6/10 Okay

Maria

Liked: Cleanliness, staff & service
Stayed 3 nights in May 2024
Verified review

4/10 Poor

CARLOS FERNANDO

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023