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Tierra Maya Hotel Spa & Sanctuary

2.5 star property
Hotel near Laguna Bacalar Ecological Park in Bacalar

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Photo gallery for Tierra Maya Hotel Spa & Sanctuary

Outdoor pool, sun loungers
Bar (on property)
Reception
Interior
Deluxe Double Room, Multiple Beds, Non Smoking | In-room safe, blackout drapes, iron/ironing board, free WiFi

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Room service
  • Pool
  • 24/7 front desk
  • Housekeeping
  • Parking included
  • Air conditioning

Explore the area

Map
Calle 26 MZ 9 LT 20 NO.116, Bacalar, QROO, 77930
  • Fort of San Felipe
    ‪5 min walk‬
  • Laguna Bacalar Ecological Park
    ‪11 min walk‬
  • Cenote Cocalitos
    ‪4 min drive‬
  • Chetumal, Quintana Roo (CTM-Chetumal Intl.)
    ‪38 min drive‬

Room options

View all photos for Deluxe Double Room, Multiple Beds, Non Smoking

Deluxe Double Room, Multiple Beds, Non Smoking | In-room safe, blackout drapes, iron/ironing board, free WiFi

Deluxe Double Room, Multiple Beds, Non Smoking

  • 269 sq ft
  • Sleeps 6
  • 2 Double Beds and 1 Queen Sofa Bed

Comfort Room

  • Sleeps 2
  • 1 King Bed

Double Room

  • Sleeps 4
  • 2 Double Beds

View all photos for Double Room Standard

In-room safe, blackout drapes, iron/ironing board, free WiFi

Double Room Standard

  • Sleeps 4
  • 2 Double Beds

About the neighborhood

Bacalar

Bacalar Centro stay.Within a 15-minute walk of this Bacalar Centro hotel, you'll find Laguna Bacalar Ecological Park and Lake Bacalar. Cenote Cocalitos is within 3 miles (5 km) and Palacio Municipal De Othon P. Blanco is within 25 miles (40 km).

What's nearby

  • Municipal Spa of Bacalar - 5 min walk - 0.3 miles
  • Fort of San Felipe - 5 min walk - 0.3 miles
  • Laguna Bacalar Ecological Park - 11 min walk - 0.6 miles
  • Cenote Negro - 1 min drive - 0.5 miles
  • Cenote Cocalitos - 4 min drive - 2.3 miles

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 36 min drive

Restaurants

  • ‪Restaurant el Barril de Bacalar - ‬4 min walk
  • ‪I Scream Bar - ‬5 min walk
  • ‪Cafe Tito - ‬5 min walk
  • ‪Ajal - ‬2 min walk
  • ‪Taqueria el Trompo de K'los - ‬3 min walk

About this property

Tierra Maya Hotel Spa & Sanctuary

Hotel near Laguna Bacalar Ecological Park in Bacalar
Tierra Maya Hotel Spa & Sanctuary offers its guests an outdoor pool, tour/ticket assistance, and a garden. Public spaces have free WiFi. Free self parking is available.

This Bacalar hotel is smoke free.

  • 10 guestrooms or units
  • Poolside lounge chairs
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Garden
  • Outdoor picnic space
  • No smoking on site
Tierra Maya Hotel Spa & Sanctuary offers 10 air-conditioned accommodations with espresso makers and safes. 40-inch flat-screen televisions come with cable channels and Netflix.

Bathrooms include showers with rainfall showerheads, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and blackout drapes/curtains. Housekeeping is offered daily and irons/ironing boards can be requested.

Languages

English, Spanish

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Total includes taxes and fees
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Property amenities

Family friendly

  • Outdoor pool

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Things to do

  • Outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator (single-level property)
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • 40-inch flat-screen TV with cable channels
  • Netflix
  • Streaming services

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Rainfall showerhead
  • Shower
  • Towels provided

Food and drink

  • Espresso maker
  • Free bottled water
  • Restaurant dining guides
  • Room service

More

  • Air conditioning
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and debit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher and a first aid kit in each accommodation.

We should mention

  • One child 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Tierra Maya Spa Sanctuary
Tierra Maya Spa Sanctuary Bacalar
Tierra Maya Hotel Spa Sanctuary
Tierra Maya Hotel Spa Sanctuary Bacalar
Tierra Maya Spa & Sanctuary
Tierra Maya Hotel Spa & Sanctuary Hotel
Tierra Maya Hotel Spa & Sanctuary Bacalar
Tierra Maya Hotel Spa & Sanctuary Hotel Bacalar

Frequently asked questions

How close is Tierra Maya Hotel Spa & Sanctuary to the airport?

Tierra Maya Hotel Spa & Sanctuary is 23.2 mi (36-min drive) away from the Chetumal, Quintana Roo (CTM-Chetumal Intl.) airport, the closest popular airport to the property.

Does Tierra Maya Hotel Spa & Sanctuary have an airport shuttle?

Airport shuttle services are not available at Tierra Maya Hotel Spa & Sanctuary.

Does Tierra Maya Hotel Spa & Sanctuary offer free breakfast?

Tierra Maya Hotel Spa & Sanctuary does not offer free breakfast.

Is there a casino at Tierra Maya Hotel Spa & Sanctuary?

No, there is no casino at this hotel.

What time is check-in at Tierra Maya Hotel Spa & Sanctuary?

Check-in start time: 3:00 PM; Check-in end time: anytime.

Is there free parking at Tierra Maya Hotel Spa & Sanctuary?

This hotel offers free self parking.

Does Tierra Maya Hotel Spa & Sanctuary have a pool?

Tierra Maya Hotel Spa & Sanctuary features an outdoor pool.

Does Tierra Maya Hotel Spa & Sanctuary have a spa?

There are no spa services available at this hotel.

How close is Tierra Maya Hotel Spa & Sanctuary to downtown Bacalar?

Tierra Maya Hotel Spa & Sanctuary is 0.2 mi away from Bacalar.

Tierra Maya Hotel Spa & Sanctuary Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 39 out of 65 reviews
Rating 8 - Good. 17 out of 65 reviews
Rating 6 - Okay. 4 out of 65 reviews
Rating 4 - Poor. 2 out of 65 reviews
Rating 2 - Terrible. 3 out of 65 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

franz

Disliked: Staff & service, property conditions & facilities
No Channels on tv Wifi poor quality or not working it all
Stayed 2 nights in Feb 2025

2/10 Terrible

Liron, cresskill

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is old and dirty. Nothing to eat/drink, scary area. We didn’t sleep ALL night as there was a party right outside our window and the property did nothing about it. Party was until 7am!!!!! Don’t dare going there it’s not for normal people
Stayed 1 night in Dec 2024

10/10 Excellent

V

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort

Tierra Maya Hotel - gorgeous decor and garden pool

Beautiful pool and gardens, gorgeous rooms with stunning white wash floors and concrete glaze flooring. Lovely room decor. Netflix. Extra bed in room for our family of 5 (2 adults & 3 children under 10). Also, amazing location to walk into town too! 5 minutes from the main plaza. it is next to a fabulous breakfast place (2 mins walk) - Ixchel Bacalar Downside - Coffee machine in room but no pods and poor WiFi connectivity.
Stayed 1 night in Aug 2024

10/10 Excellent

Mariana

Stayed 2 nights in Apr 2024

10/10 Excellent

Jason

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely
Stayed 1 night in Nov 2023

10/10 Excellent

marie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 2 nights in Mar 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a nice hotel 2 blocks from the lake and Center. The garden and pool are serene. Breakfast was at a nearby restaurant where the options where plentiful and their coffee was excellent. Wifi was good.
Stayed 2 nights in May 2021

10/10 Excellent

Kevin

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
They space it as very clean relaxing and decorated very tasteful. Staff very helpful .
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very helpful. This place is close to the fowtown area only two/three blocks from the Lake.. Thanks Maria (receptionist) for everything, you made our stay unforgettable.
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveler

Stayed 1 night in Feb 2019

6/10 Okay

Verified traveler

Liked: Property conditions & facilities, room comfort

Beware of nice room pictures...

One of the new boutique hotels in the center of Bacalar. Good location 2 blocks from the Laguna and nice restaurants like the Playita, also 5 mn from the main city square However, the nice room pictures tend to give a false impression. The hotels is just a few rooms along a corridor, around a garden. The rooms themselves are nice and the pictures are accurate, so not misleading, but overall the hotel is nowhere near a luxury boutique hotel with spa. The rooms are directly on the street, so you get to hear cars passing by, so no Sanctuary here I paid around 100 USD for one night, for this price there are other places in Bacalar which are better value for money, especially if they have direct access to the laguna Also beware Google Maps indicates the hotel as being on Calle 16, whereas it is located on Calle 26
Stayed 1 night in Feb 2019

8/10 Good

DULCE ROCIO

Liked: Cleanliness, staff & service, property conditions & facilities
Es un lugar acogedor habitaciones amplias
Stayed 1 night in Feb 2025

8/10 Good

Daniela Jazmin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un hotel bonito y esta cerca del centro, algo que no me gusto fue que le comente al chico de la recepcion es que el pasillo a mi habitación estaba muy oscuro y me dijo que asi era la temática dle lugar y al otro dia que el hotel estaba mas lleno todo estaba mas iluminado
Stayed 3 nights in Jan 2025

6/10 Okay

Aurelie

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
L'hôtel mériterait un rafraîchissement, mur fissuré, ou trace d'humidité, peinture qui cloque. Hormis cela les chambres étaient confortable, emplacement proche du centre ville.
Stayed 2 nights in Feb 2025

10/10 Excellent

Sol

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cómodo, con café y agua.

Muy buena estancia, hay café en el lobby y botellas de agua en la habitación.
Stayed 3 nights in Feb 2025

10/10 Excellent

Farid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Convenable

Séjour agréable, hôtel calme propre et pratique pour se rendre au café, restaurants, boutiques et animations.
Stayed 2 nights in Feb 2025

4/10 Poor

Mads

Disliked: Staff & service, property conditions & facilities, room comfort

Dårlig balance mellem pris og kvalitet

Wifi var meget svagt. Ofte var det nødvendigt at gå ud på gangen for at få forbindelse. Personalet kunne ikke tale engelsk og var ikke servicemindede. Værelserne ligger lige ud til en ret trafikeret vej, hvilket giver en del støj. Poolen var ikke indbydende. Stedets “bar” var lukket. Stedet kaldes for “sanctuary”. Dette giver ingen mening, der er ikke roligt og afslappende. Der var strømafbrydelse i mere end et døgn. Vi var nødt til at forlade hotellet da der ikke var udsigt til at strømmen kom igen. Personalet var ikke samarbejdsvillige i forhold til at hjælpe os med at kontakte Hotels.com for at få refusion for den overnatning vi ikke kunne have grundet strømafbrydelsen. I forhold til de priser vi ellers har mødt på Yucatan var dette sted prismæssigt i den høje ende. Ikke en rimelig pris i forhold til hvad vi fik - placering/hotellets stand/service mm. Stedet kan ikke anbefales.
Stayed 3 nights in Jan 2025

2/10 Terrible

Kenia

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No hay servicio de Internet y lo ofrecen dentro del alquiler, no se puede ver la tele ni c9nectar ningún dispositivo. Ni siquiera se puede usar el internet de los aparatos propios. Muy mal!!! No resuelven.
Stayed 1 night in Jan 2025

10/10 Excellent

America

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Más de lo que esperábamos. Muy tranquila, con agradable ambiente y todo cerca. Su personal muy amable y atento. Regresaríamos siempre.
Stayed 3 nights in Jan 2025

10/10 Excellent

maria magdalena

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Necesita un estacionamiento más cerca
Stayed 2 nights in Jan 2025

10/10 Excellent

Arturo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente!

Estancia excelente, sin duda volvería.
Stayed 2 nights in Jan 2025

8/10 Good

Edson Eory

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bueno pero con cosas a mejorar.

Hotel limpio, muy bien localizado. La habitación podría ser muy bonita pero puedes notar que no fueron cuidadosos con los detalles. (Ejemplo de manchas de pintura en el baño) La otra cosa que no me parece a orden al precio es que se llame SPA pero no tiene nada que ver con SPA, con lo cual resulta engañoso y que sientas que has pagado demasiado por la estancia.
Stayed 2 nights in Jan 2025

8/10 Good

Philippe

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing to complain!
Stayed 2 nights in Dec 2024

8/10 Good

Lina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice!

Our second stay. Nice little gem. Well kept. And they offer free coffee in the morning. Our AC went bananas but they offered us another room
Stayed 2 nights in Dec 2024

10/10 Excellent

René

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hôtel calme et proche du centre-ville

Nous étions à 5 dans une très grande chambre avec salle de bain. Elle était assez spacieuse pour ne pas se marcher dessus. La literie est confortable et le personnel serviable. L’hôtel est à 5mn à pied du centre-ville de Bacalar. Une bonne adresse que je recommande.
Stayed 2 nights in Dec 2024