Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only

4.5 star property
4.5-star beachfront property near Moon Palace Golf Club

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Photo gallery for Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only

2 outdoor pools, pool umbrellas, sun loungers
Creator video
Reception hall
View from room
4 bars/lounges, 6 swim-up bars, 2 poolside bars, 5 beach bars

Reviews

7.4 out of 10
Good

Popular amenities

  • Bar
  • Pool
  • Hot Tub
  • Room service
  • All inclusive

Explore the area

View in a map
Carretera Federal 307, Tulum-Cancun Km 332,15, SM31, MZ 03, Puerto Morelos, QROO, 77500
  • Moon Palace Golf Club
    ‪15 min drive‬
  • Puerto Morelos Beach
    ‪21 min drive‬
  • Petempich Bay
    ‪24 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪23 min drive‬

Room options

Luxury Suite with Terrace Jacuzzi

7.4 out of 10
Good
(20 reviews)
  • 592 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Luxury Suite Ocean View with Terrace Jacuzzi Diamond Club

  • 592 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Honeymoon Suite Ocean View Diamond Club

8.0 out of 10
Very good
(3 reviews)
  • 592 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Luxury Junior Suite

7.2 out of 10
Good
(60 reviews)
  • 560 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Luxury Suite Swim Out

  • 592 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Luxury Suite Swim Out Diamond Club

10.0 out of 10
Exceptional
(2 reviews)
  • 592 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Luxury Presidential One Bedroom Suite Ocean View Diamond Club

8.0 out of 10
Very good
(6 reviews)
  • 1259 sq ft
  • Ocean view
  • Sleeps 3
  • 1 Double Sofa Bed and 1 King Bed

Luxury Junior Suite Ocean View

  • 560 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Luxury Junior Suite Diamond Club

  • 560 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Luxury Suite Ocean View with Terrace Jacuzzi

8.0 out of 10
Very good
(17 reviews)
  • 592 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Luxury Junior Suite Swim Out

  • 560 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Luxury Junior Suite Ocean View Diamond Club

8.6 out of 10
Excellent
(4 reviews)
  • 560 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

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About the neighborhood

Puerto Morelos

Beachside getaway.Within a 5-minute walk of the property, you'll find West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Arrecife de Puerto Morelos National Park. Moon Palace Golf Club and Xoximilco are also within 6 miles (10 km).

What's nearby

  • Xoximilco - 14 min drive - 6.6 miles
  • Moon Palace Golf Club - 15 min drive - 7.0 miles
  • Puerto Morelos Beach - 21 min drive - 11.1 miles
  • Petempich Bay - 24 min drive - 9.1 miles
  • Puerto Morelos Town Square - 25 min drive - 13.1 miles

Getting around

  • Cancun Intl. Airport (CUN) - 19 min drive

Restaurants

  • ‪Agave Mexican Cuisine - ‬16 min walk
  • ‪Grand Lobby Bar - ‬15 min drive
  • ‪Grand Central Buffet - ‬16 min drive
  • ‪Boulangerie - ‬16 min drive
  • ‪Gourmet marché - ‬1 min walk

About this property

Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only

4.5-star beachfront property near Moon Palace Golf Club
Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 10 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 5 beach bars, 6 swim-up bars, and 4 bars/lounges. Public spaces have free WiFi. This Beaux Arts property also offers a seasonal outdoor pool, a health club, and a hot tub. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 4.5-star Puerto Morelos property.

  • 343 guestrooms or units
  • 4 levels
  • 10 dining venues
  • 5 bars on the beach
  • 2 bars by the pool
  • 6 swim-up bars
  • 4 bars or lounges
  • Built in 2014
  • Buffet breakfast (free)
  • Casino
  • Nightclub
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Library
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Coffee shop
Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only offers 343 accommodations with free minibar items and laptop-compatible safes. Rooms open to furnished balconies. Accommodations offer separate sitting areas. Beds feature premium bedding. A pillow menu is available. 49-inch plasma televisions come with premium cable channels. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and complimentary toiletries.

This Puerto Morelos property provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

The Royal Spa has 11 treatment rooms including rooms for couples. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 10 restaurants
  • 2 poolside bars
  • 4 bars/lounges
  • 5 beach bars
  • 6 swim-up bars
  • A coffee shop/cafe
  • Couples/private dining
  • Snack bar/deli

Things to do

  • 12 slot machines
  • 18-hole adjacent golf course
  • 2 outdoor pools
  • 3 indoor tennis courts
  • 8 gaming tables
  • Billiards/pool table
  • Casino
  • Designer stores
  • Full-service spa
  • Health club
  • Hot tub
  • Kayaking
  • Library
  • Nightclub
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkeling
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (40 inch wide door)
  • Front entrance ramp
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel

Room amenities

Entertainment

  • 49-inch plasma TV with premium cable channels

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from August 18 2025 to December 6 2025 (completion date subject to change). The following areas are affected:
  • Business center
  • Exterior
  • Front desk
  • Hallway
  • Lobby
  • Meeting facilities
  • Select guestrooms
  • Swimming pool

Alternate facilities will be available offsite during the renovation.

During renovations, the property will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Sanitation services: MXN 79.20 per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, and cash.

We should mention

  • Reservations are needed for golf tee times. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Hideaway Royalton Adults All Inclusive Puerto Morelos
Hideaway Royalton Adults All Inclusive
Hideaway Royalton Adults Puerto Morelos
Hideaway Royalton Adults
Hideaway Royalton Riviera Cancun All Inclusive Puerto Morelos
Hideaway Royalton Riviera Cancun All Inclusive
Hideaway Royalton Riviera Cancun Puerto Morelos
Hideaway Royalton Riviera Cancun
Hideaway at Royalton Riviera Cancun Adults Only All Inclusive
Hideaway at Royalton Riviera Cancun All Inclusive Adults Only
Hideaway at Royalton Cancun Resort Spa Adults Only All Inclusive

Frequently asked questions

How close is Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only to the airport?

Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only is 10.2 mi (19-min drive) away from the Cancun Intl. Airport (CUN) airport, the closest popular airport to the property.

Does Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only have an airport shuttle?

Airport shuttle services are not available at Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only.

How close is Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only to the beach?

This property is on the beach. Don't forget your sunscreen!

Does Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only offer free breakfast?

Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only offers free buffet breakfast every day from 7:00 AM to 11:00 AM.

Is there a casino at Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only?

During your stay you can enjoy the onsite casino, featuring 12 slot machines and 8 gaming tables.

What time is check-in at Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only?

Check-in start time: 3:00 PM; Check-in end time: midnight.

Is there free parking at Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only?

This property offers free self parking and valet parking.

Does Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only have a pool?

Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only features 2 outdoor pools. The property will be renovating the pool from August 18 2025 to December 6 2025 (completion date subject to change).

Does Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only have a restaurant?

Yes, there are 10 restaurants on site.

Does Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only have a spa?

Pamper yourself with a day at The Royal Spa, where you can enjoy beach massages, aromatherapy, and body treatments.

How close is Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only to downtown Puerto Morelos?

Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only is 7.1 mi away from Puerto Morelos.

Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 380 out of 1000 reviews
Rating 8 - Good. 221 out of 1000 reviews
Rating 6 - Okay. 168 out of 1000 reviews
Rating 4 - Poor. 107 out of 1000 reviews
Rating 2 - Terrible. 124 out of 1000 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

Marquessa

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I highly advise against staying at this hotel, as they engage in false advertising regarding complementary airport shuttle services. The room I booked was not ready upon arrival, which was particularly disappointing given that I had informed the hotel about my birthday celebration at the time of booking. Furthermore, the hotel staff's welcoming demeanor was subpar, and the mini-bar was not stocked. The valet staff, operated by Prime Travelers, a third-party company, were unacceptably rude, and I believe it is crucial for them to maintain excellent hospitality standards for all guests. On a positive note, the bellman, Aaron, and employee Georgina, provided exceptional service and ensured that my birthday celebration was a success. The restaurant staff also delivered outstanding service. I am sharing this review to inform potential guests and hope that the hotel will take necessary steps to coach their staff and provide a more pleasant experience for visitors.
Stayed 2 nights in Aug 2025

2/10 Terrible

Banish

Traveled with partner
Disliked: Cleanliness
Food was really bad. Not cooked properly and sometimes raw. My wife got glass in her foot when we were in the pool. Everything was dirty. My wife got sick and we spent the day in the hospital
Stayed 5 nights in May 2025

8/10 Good

Vianey Ivonne

Stayed 4 nights in May 2025

8/10 Good

Riley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort. I expected the food to be better, it was just good. Not great. Lots to do and fun shows
Stayed 5 nights in Jun 2025

6/10 Okay

David

Liked: Property conditions & facilities, room comfort
Disappointed this time around. Could of been better
Stayed 3 nights in May 2025

2/10 Terrible

Andrea

I didn't like being put into a room facing a stinking muddy marsh it was disgusting, they had to change my room.
Stayed 5 nights in Jun 2025

10/10 Excellent

Alejandrina Mercedes Munoz

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love everything
Stayed 4 nights in Jun 2025

10/10 Excellent

Jiraporn

Liked: Cleanliness, amenities, property conditions & facilities
Incredible time! Shout out to Dave and Carlos at the DORADO seafood grill. Excellent service!
Stayed 2 nights in Jun 2025

10/10 Excellent

Angele

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This was our second year at this resort. We had a fantastic time. The spa so was peaceful and relaxing. The staff were friendly and accommodating. We will definitely be back next year for my birthday!
Stayed 5 nights in May 2025

10/10 Excellent

Tomika LaShawn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All of the staff gentlemen on the property were always attentive making our vacation a true memory.
Stayed 4 nights in May 2025

6/10 Okay

Samaiyah

Overall, don’t be surprised if it’s not what you payed for
Stayed 4 nights in May 2025

2/10 Terrible

Sharzan

Stayed 4 nights in Apr 2025

6/10 Okay

Roberto

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
Property management was always in a meeting. Had concerns with sewer smell. Lost luggage, keys not working. Poor check in staff.
Stayed 5 nights in May 2025

6/10 Okay

Ashton

Traveled with family
Disliked: Cleanliness, amenities
I loved our butler Gina. The food was definitely not good and the resort entertainment was not great either. They had no one entertaining the adults on the hideaway side and there was no dj. Very boring.
Stayed 4 nights in May 2025

4/10 Poor

Ileana

Stayed 4 nights in May 2025

2/10 Terrible

Juan

Disliked: Cleanliness, amenities
The food not so good, samething with drinks not flavor at all.
Stayed 4 nights in May 2025

10/10 Excellent

Ryan

Stayed 7 nights in May 2025

2/10 Terrible

TONIA MONET, BRONX

Traveled with group, Traveled with partner
Disliked: Amenities
n/a
Stayed 3 nights in May 2025

10/10 Excellent

Chante, Inkster

Stayed 3 nights in May 2025

10/10 Excellent

Jacqueline

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I spent the week of 25 May- 31 May at the resort and it was amazing. Tuve una experiencia maravillosa con mi pareja. Hideaway Adults only At check in Daniel was amazing and helped us with all the reservations, Bali Beds, and more. Very nice gentleman. Hideaway bar: Roel and Magaly were excellent and made the best drinks in the resort. Wonderful personality and very attentive. They made our stay amazing. Adriana the hosekeeoubg room 2209 was extremely attentive to our needs and kept the room very clean. Guadalupe at the Check in bar lobby area was very lovely and made delicious coffee. A smile on her face always! The overall experience was magnificent . The food was delicious. The food trucks were the highlight of the hotel! Yummy burgers, tenders, pork sandwich and more. The Italian restaurant Gracie was delicious and Hunter steakhouse one of favorites!
Stayed 6 nights in May 2025

10/10 Excellent

Julius

Stayed 4 nights in May 2025

10/10 Excellent

LACEY

Stayed 5 nights in May 2025

8/10 Good

Imani

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Pretty good resort
Stayed 3 nights in May 2025

10/10 Excellent

Taimeka

Traveled with partner
Liked: Cleanliness, amenities
The property was beautiful and the staff was very nice. The resort was very accommodating to any needs that we had. I will definitely come back here in the future. It was quiet and I felt like I was in my own oasis while being there. The room was spacious and had a jetted tub in the room and a jacuzzi on the balcony ☺️☺️ Please go visit this resort, definitely worth it!!
Stayed 3 nights in May 2025

10/10 Excellent

Stacy P, Smyrna

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
The property was beautiful & well maintained, including the beach (but there was a lot of seaweed, in/out the ocean). There were raccoons roaming at night, which is kinda crazy/scary lol
Stayed 3 nights in May 2025