4/10 Malo
Alli L.
24 jul. 2023
No le gustó: Limpieza
Housekeeping!!!!!
When we arrived in the house late Saturday evening we were greeted with a MOUNTAIN of smelly, dirty linens, unmade beds, dirty bathrooms, and a vacuum left in the middle of a hallway. We immediately called and were promised someone would come to finish cleaning the home. We waited a couple hours, found clean bed linens, made the beds, cleaned the bathrooms ourselves, but still kept waiting on someone to come retrieve the mountain of dirty towels. No one showed. We received an apology phone call later that evening and were told we would receive a refund for housekeeping fees and someone would be by there first thing Monday morning to retrieve the dirty linens. Thursday comes….several phone calls, picture messages, and text messages later…no response. I called AGAIN and was promised the property manager would call me. I never heard from anyone and never received my refund. These people are liars and we will never use them for a vacation again!
Alli L.
Se hospedó 7 noches en junio de 2023