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SO/ Auckland

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Photo gallery for SO/ Auckland

A dining area with a view of a harbor and a mountain.
Property video
A modern bathroom with a freestanding bathtub, a vanity with a marble countertop, and a large window with curtains.
A modern hotel room with large windows, a city view, a dining area, and a cozy seating arrangement.
Premium bedding, minibar, in-room safe, desk

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Free WiFi
  • Air conditioning

Explore the area

View in a map
67 Customs Street East, Auckland, CBD, 1010
  • Place, University of Auckland
    ‪2 min walk‬
  • Place, Princes Wharf
    ‪5 min walk‬
  • Place, Sky Tower
    ‪9 min walk‬
  • Airport, Auckland (AKL-Auckland Intl.)
    ‪28 min drive‬

Room options

View all photos for Studio King

Premium bedding, minibar, in-room safe, desk

Studio King

  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Atelier Suite

Premium bedding, minibar, in-room safe, desk

Atelier Suite

  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Loft Suite, Club Signature Access, 1 King Bed

Loft Suite, Club Signature Access, 1 King Bed | Premium bedding, minibar, in-room safe, desk

Loft Suite, Club Signature Access, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • 409 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Studio, 1 King Bed

Studio, 1 King Bed | Premium bedding, minibar, in-room safe, desk

Studio, 1 King Bed

8.0 out of 10
Very good
(1 review)
  • 365 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Twin Room, 2 Twin Beds (Collection)

Twin Room, 2 Twin Beds (Collection) | Premium bedding, minibar, in-room safe, desk

Twin Room, 2 Twin Beds (Collection)

10.0 out of 10
Exceptional
(1 review)
  • 356 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Suite, 1 King Bed (Atelier. Club Signature Access)

A hotel room with a bed, a TV, a large window with a city view, and a curtain.

Suite, 1 King Bed (Atelier. Club Signature Access)

  • 473 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Room, 1 King Bed (Collection)

A modern hotel room with a large bed, a red accent wall, a TV, and a bathroom with a glass shower.

Room, 1 King Bed (Collection)

9.4 out of 10
Exceptional
(23 reviews)
  • City view
  • 344 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for 1 King Bed (Collection Accessible)

A hotel room with a large bed, a desk, a chair, a piano, and a window with curtains.

1 King Bed (Collection Accessible)

10.0 out of 10
Exceptional
(1 review)
  • 376 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Collection

Premium bedding, minibar, in-room safe, desk

Collection

  • Sleeps 2
  • 1 King Bed
  • Free WiFi

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  • Spa
  • Free WiFi
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About the neighborhood

Auckland

City center stay.Within a 10-minute walk of this Auckland Central Business District hotel, you'll find University of Auckland and Auckland Ferry Terminal. Princes Wharf and Spark Arena are also within half a mile (1 km).

What's nearby

  • University of Auckland - 2 min walk - 0.1 miles
  • Princes Wharf - 5 min walk - 0.3 miles
  • Sky Tower - 9 min walk - 0.5 miles
  • SkyCity Casino - 9 min walk - 0.5 miles
  • Spark Arena - 10 min walk - 0.5 miles

Getting around

  • Auckland Britomart Station - 2 min walk
  • The Strand Station - 15 min walk
  • Auckland Intl. Airport (AKL) - 30 min drive

Restaurants

  • ‪Daily Bread — Britomart - ‬1 min walk
  • ‪King Made Noodles 金味德牛肉拉面 - ‬2 min walk
  • ‪The Coffee Club - ‬1 min walk
  • ‪Angus Steak House - ‬3 min walk
  • ‪Mr Murdoch’s - ‬2 min walk

About this property

SO/ Auckland

Family-friendly 5-star hotel near Princes Wharf
SO/ Auckland offers its guests a full-service spa, an indoor pool, and a 24-hour health club. There are 2 restaurants on site, along with a snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. Public spaces have free WiFi.

Business amenities include a 24-hour business center and 5 meeting rooms. Event space at this hotel measures 5382 square feet (500 square meters) and includes conference space. A sauna, a rooftop terrace, and spa services are also featured at the luxury SO/ Auckland. An airport shuttle (available 24 hours) is available for a fee. For a fee, parking is available.

This 5-star Auckland hotel is smoke free.

  • 1 building
  • 130 guestrooms or units
  • 15 levels
  • 2 dining venues
  • 2 bars or lounges
  • 5382 sq ft of conference space
  • 500 sq m of conference space
  • Built in 2018
  • Deli
  • Childcare (surcharge)
  • Terrace on the roof
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • No smoking on site
SO/ Auckland offers 130 accommodations with minibars and espresso makers. Beds feature premium bedding. 49-inch Smart televisions come with digital channels and pay movies. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include separate bathtubs and showers with rainfall showerheads, bathrobes, slippers, and hair dryers.

This Auckland hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include safes and complimentary bottled water. In-room massages, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

So/ Spa has 4 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, and Swedish massages. The spa is equipped with a sauna and a steam room. The spa is open daily.

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Hotel Grand Chancellor Auckland
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  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
4.8 out of 5, Exceptional, 1,120 reviews
$80 nightly
The price is $93
Aug 23 - Aug 24
Total with taxes and fees
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Property amenities

Family friendly

  • Baby bath
  • High chair
  • In-room babysitting (surcharge)
  • In-room refrigerator
  • Indoor pool
  • Pool gate
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Covered valet parking on site (NZD 65 per night; includes in/out privileges)

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 10:30 AM on weekdays and 6:30 AM to 11:00 AM on weekends; NZD 49 per person
  • 2 bars/lounges
  • 2 restaurants
  • Snack bar/deli

Things to do

  • 24-hour health club
  • Full-service spa
  • Indoor pool
  • Sauna

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 49-inch smart TV with digital channels
  • Pay movies
  • Streaming services

Bedroom

  • Premium bedding

Bathroom

  • Bathrobes
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
The property charges 2.5 percent for credit card payments
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 12 children 1 year old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for NZD 100.0 per night.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately NZD 49 per person
  • Airport shuttle fee: NZD 195 per vehicle (one-way, maximum occupancy 2)
  • Covered valet parking fee: NZD 65 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: NZD 100.0 per night
  • Credit card charges are subject to a surcharge of 2.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Long-term renters welcome
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, JCB International, debit cards, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival. Long-term renters welcome. Noise-free guestrooms cannot be guaranteed.
    For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 12 children 1 year old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property class

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

SO/ Auckland Hotel
SO/ Auckland Hotel
SO/ Auckland Auckland
SO/ Auckland Hotel Auckland

Frequently asked questions

How close is SO/ Auckland to the airport?

SO/ Auckland is 18.2 mi (30-min drive) away from the Auckland Intl. Airport (AKL) airport, the closest popular airport to the property.

How much does it cost to stay at SO/ Auckland?

As of Aug 2, 2026, prices found for a 1-night stay for 2 adults at SO/ Auckland on Aug 23, 2026 start from $164, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does SO/ Auckland have an airport shuttle?

SO/ Auckland offers an airport shuttle 24 hours a day, on request, for a charge of NZD 195 per vehicle, one-way.

How close is SO/ Auckland to the beach?

This hotel is 6.2 mi (18-min drive) from Takapuna Beach and 5 mi (15-min drive) from Kohimarama Beach. Don't forget your sunscreen!

Does SO/ Auckland offer free breakfast?

Free breakfast isn’t provided at SO/ Auckland, but buffet breakfast is offered for a fee of NZD 49 per person. It's available on weekdays from 6:00 AM to 10:30 AM and weekends from 6:30 AM to 11:00 AM.

Is there a casino at SO/ Auckland?

No, there is no casino at this hotel, but SkyCity Casino (12-min walk) is nearby.

What time is check-in at SO/ Auckland?

Check-in start time: 3:00 PM; Check-in end time: midnight. A fee applies for early check-in.

Is there free parking at SO/ Auckland?

Free parking is not available at this hotel. Valet parking is available for NZD 65 per night.

Does SO/ Auckland have a pool?

SO/ Auckland features an indoor pool.

Does SO/ Auckland have a restaurant?

There are 2 onsite restaurants, offering options like international cuisine and light fare.

Does SO/ Auckland have a spa?

Pamper yourself with a day at So/ Spa, where you can enjoy hot stone massages.

How close is SO/ Auckland to downtown Auckland?

SO/ Auckland is 0.3 mi away from Auckland.

SO/ Auckland Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 231 out of 338 reviews
Rating 8 - Good. 57 out of 338 reviews
Rating 6 - Okay. 30 out of 338 reviews
Rating 4 - Poor. 8 out of 338 reviews
Rating 2 - Terrible. 12 out of 338 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a awesome stay will definitely go back
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast selection. Nice gym and swimming pool.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Indoor pool was novel , some great shops nearby and the breakfast was excellent
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Elspeth

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic central hotel close to all sights in Auckland CBD and to transport links.
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Shifat

Liked: Cleanliness, amenities, property conditions & facilities
Great hotel
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Cathleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room and the view were wonderful. The location of the hotel is ideal for enjoying shopping, fine dining and the Auckland waterfront. The indoor pool was a much appreciated amenity.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Natasha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotels I have stayed at. Clean, unique, and comfortable. Staff were friendly and useful with any needs we had. The highlight was the sauna, spa, pool, and gym.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Travis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at the S/O very much. The staff was most helpful, clean and well appointed rooms, excellent dining, nice rooftop bar with an excellent view. We really enjoyed our stay!
Stayed 5 nights in Feb 2026
Verified review

10/10 Excellent

Ronald

Wonderful staff, great studio
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Kenneth

Liked: Cleanliness, amenities, property conditions & facilities
Excellent staff! Great location..highly recomended
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Welcoming and close to city
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff took care of a problem immediately with the in room safe. The soaking tub was amazing!!!!
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Terri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Stayed 3 nights in Dec 2025
Verified review

10/10 Excellent

Liana

Liked: Cleanliness, amenities
Room was beautiful and staff where great
Stayed 3 nights in Dec 2025
Verified review

10/10 Excellent

Julien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful room Nice hotel
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

VAUGHAN

Liked: Cleanliness, staff & service
Perfect, love the hotel
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location- stayed with club access which was a life saver when jet lagged! Allowed a chance for a quiet snack and then crashing out early in peace. Lits to do nearby, including a day trip by boat to a bird sanctuary island from near the maritime museum.
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing! They were able to arrange our early check in and room upgrade. We had a lovely soaking tub. The breakfast buffet has good quality food and a vast variety of foods and juices as well as a barista. The location is convenient to the port, shopping and local transportation.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Luisma

Liked: Cleanliness, staff & service, amenities
it was a great room
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Luisma

Liked: Cleanliness, staff & service, amenities
fantastic room
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Junior

Liked: Cleanliness, amenities, property conditions & facilities
Excellent stay. Clean, friendly staff, very boujee
Stayed 2 nights in Oct 2025
Verified review

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Really nice place in a great location! Staff was great.
Stayed 2 nights in Oct 2025
Verified review

10/10 Excellent

Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were very friendly, the hotel is stylish, plus nice and peaceful. The amenities are great too.
Stayed 2 nights in Oct 2025
Verified review

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely weekend away with our adult children. Fabulous location. Rooms beautiful and really enjoyed the rooftop bar.
Stayed 2 nights in Oct 2025
Verified review

10/10 Excellent

Elliot

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was modern and clean. Rooftop bar awesome and great staff. Hotel staff were very helpful
Stayed 1 night in Oct 2025

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