2/10 Terrible
Hossa
Traveled with family
Dec 20, 2025
Disliked: Property conditions & facilities
Upon arrival: There was only one receptionist at the front desk for a long queue of checking in. Few receptionists came out of the back office but didn’t assist straight away and instead someone who was checking out (strangely 16:45) He took over the receptionist computer to check out the client who was not even queuing. When the queue was almost half then a second receptionist came. I found out that there was an annex building and I was asked to leave the building in order to get to my room where there are no direct access to the spa, restaurants and shop. Room - the body wash finished and coffee machine was not working as well as an insect by the sink - I took a picture and emailed it to the reception. Initially, I booked 2 nights but due to change of plans I booked another night. I messaged the hotel to make it as one booking so I stay in one room. I was told it was fine but still I have to come to the reception pay my city taxes separately and recharge my room card. I found the customer service really poor and unfriendly and apparently there are different chains under the same name? Therefore, they cannot accommodate me by changing from one building to another.
Hossa
Stayed 1 night in Dec 2025
