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Encanto Acapulco

5.0 star property
5-star luxury resort near Chapel of Peace

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Photo gallery for Encanto Acapulco

Outdoor pool, open 8:00 AM to 8:00 PM, pool umbrellas, sun loungers
Property video
Interior
Aerial view
Exterior

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Hot tub
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant

Explore the area

View in a map
Jacques Cousteau 51, Fraccionamiento Brisas del Marques, Acapulco, GRO, 39887
  • Place, Capilla Del Atardecer
    ‪1 min walk‬
  • Place, Chapel of Peace
    ‪6 min drive‬
  • Place, Arena GNP Seguros
    ‪20 min drive‬
  • Airport, Acapulco, Guerrero (ACA-General Juan N. Alvarez Intl.)
    ‪58 min drive‬

Room options

View all photos for Ocean Balcony Suite - King

Ocean Balcony Suite - King | Premium bedding, minibar, in-room safe, individually decorated

Ocean Balcony Suite - King

8.8 out of 10
Excellent
(6 reviews)
  • Sea view
  • 656 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Ocean Pool Villa - King

Ocean Pool Villa - King | Premium bedding, minibar, in-room safe, individually decorated

Ocean Pool Villa - King

9.2 out of 10
Wonderful
(5 reviews)
  • Ocean view
  • 1227 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Ocean Balcony Suite - 2 Double

Ocean Balcony Suite - 2 Double | Premium bedding, minibar, in-room safe, individually decorated

Ocean Balcony Suite - 2 Double

  • Ocean view
  • 656 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Ocean Designer Suite - King

Ocean Designer Suite - King | Premium bedding, minibar, in-room safe, individually decorated

Ocean Designer Suite - King

10.0 out of 10
Exceptional
(2 reviews)
  • Sea view
  • 1001 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

About the neighborhood

Acapulco

Oceanside stay.With a stay at this Brisas del Marqués resort, you'll be within 2 miles (3 km) of Chapel of Peace and 6 miles (10 km) of Botanical Gardens of Acapulco. Arena GNP Seguros is within 6 miles (10 km) and Plaza Isla Diamante is within 9 miles (15 km).
View more Resorts in AcapulcoOpens in a new window

What's nearby

  • Capilla Del Atardecer - 1 min walk - 0.1 miles
  • Chapel of Peace - 6 min drive - 1.7 miles
  • Arena GNP Seguros - 20 min drive - 4.7 miles
  • La Quebrada Cliffs - 45 min drive - 10.2 miles
  • Forum de Mundo Imperial - 49 min drive - 11.4 miles

Getting around

  • General Juan N. Alvarez Intl. Airport (ACA) - 21 min drive

Restaurants

  • ‪Sí Señor Acapulco - ‬8 min drive
  • ‪Bora Bora - ‬15 min walk
  • ‪Zibu - ‬4 min drive
  • ‪Punta Sirena - ‬19 min walk
  • ‪Praya - ‬8 min drive

About this property

Encanto Acapulco

5-star luxury resort near Chapel of Peace
Encanto Acapulco offers its guests a full-service spa, an outdoor pool, and a health club. There are 2 restaurants on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A free manager's reception is offered daily. Public spaces have free WiFi.

Business amenities include a business center and meeting rooms. Event space at this resort measures 1018 square feet (95 square meters) and includes a conference center. A hot tub, spa services, and a library are also featured at the luxury Encanto Acapulco. An airport shuttle (available 24 hours) and a beach shuttle are available for a fee. Free valet parking is available.

Smoking is allowed in designated areas at this 5-star Acapulco resort.

  • 44 guestrooms or units
  • 5 levels
  • 2 buildings
  • 2 dining venues
  • Meeting rooms
  • 1018 sq ft of conference space
  • 95 sq m of conference space
  • Built in 2009
  • Manager's reception (free)
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Terrace
  • Garden
  • Beauty salon
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool
  • Swim-up bar
Encanto Acapulco offers 44 air-conditioned accommodations with minibars and safes. Rooms open to furnished balconies or patios. Each accommodation is individually furnished and decorated. Beds feature premium bedding. A pillow menu is available. 42-inch LCD televisions come with premium cable channels. Bathrooms include showers with rainfall showerheads, slippers, complimentary toiletries, and hair dryers.

This Acapulco resort provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; local and long-distance calls are complimentary (restrictions may apply). Housekeeping is offered daily and irons/ironing boards can be requested. Renovation of all guestrooms was completed in January 2024.

Spa Mar Abierto has 4 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a hot tub and a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.

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Property amenities

Family friendly

  • Babysitting (surcharge)
  • Laundry facilities
  • Outdoor pool

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Beach shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Free covered valet parking on site

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to noon for a fee: USD 35 to 55 for adults and USD 20 to 40 for children
  • 2 restaurants
  • A bar/lounge
  • A poolside bar
  • A swim-up bar
  • Free daily manager's reception

Things to do

  • Full-service spa
  • Health club
  • Hot tub
  • Library
  • Outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Pool access ramp on site
  • Pool hoist on site
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

Room amenities

Entertainment

  • 42-inch LCD TV with premium cable channels
  • iPod dock
  • Streaming services

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Children's slippers
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • 24-hour room service
  • Champagne service
  • Minibar

More

  • Air conditioning
  • Desk
  • Free local calls
  • Free long-distance calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 40 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 35 to 55 for adults, and USD 20 to 40 for children
  • Airport shuttle fee: USD 90 per vehicle (roundtrip, maximum occupancy 4)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. 
    For guests' safety, the property includes a fire extinguisher, a security system, and a first aid kit in each accommodation.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • One child 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Encanto Acapulco
Encanto Hotel
Hotel Encanto Acapulco
Encanto Acapulco Hotel
Encanto Acapulco Resort
Encanto Resort
Hotel Encanto
Encanto Acapulco Resort
Encanto Acapulco Acapulco
Encanto Acapulco Resort Acapulco

Frequently asked questions

How close is Encanto Acapulco to the airport?

Encanto Acapulco is 8.8 mi (21-min drive) away from the General Juan N. Alvarez Intl. Airport (ACA) airport, the closest popular airport to the property.

How much does it cost to stay at Encanto Acapulco?

As of Jun 8, 2026, prices found for a 1-night stay for 2 adults at Encanto Acapulco on Jun 14, 2026 start from $430, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Encanto Acapulco have an airport shuttle?

Encanto Acapulco offers an airport shuttle 24 hours a day, on request, for a charge of USD 90 per vehicle, roundtrip.

How close is Encanto Acapulco to the beach?

This resort is 9 mi (15-min drive) from Barra Vieja Beach and 6.2 mi (22-min drive) from Condesa Beach. Don't forget your sunscreen!

Does Encanto Acapulco offer free breakfast?

Free breakfast isn’t offered at Encanto Acapulco, but cooked-to-order breakfast is offered for a fee of between USD 35 and 55 for adults, USD 20 and 40 for children. It's available every day from 7 AM to noon.

Is there a casino at Encanto Acapulco?

No, there is no casino at this resort.

What time is check-in at Encanto Acapulco?

Check-in start time: 3 PM; Check-in end time: anytime.

Is there free parking at Encanto Acapulco?

This resort offers free valet parking.

Does Encanto Acapulco have a pool?

Encanto Acapulco features an outdoor pool. Guests can enjoy pool access from 8:00 AM to 8:00 PM.

Does Encanto Acapulco have a restaurant?

There are 2 onsite restaurants, offering options like Mexican cuisine, ocean views, and al fresco dining.

Does Encanto Acapulco have a spa?

Pamper yourself with a day at Spa Mar Abierto, where you can enjoy massages, aromatherapy, and body scrubs.

How close is Encanto Acapulco to downtown Acapulco?

Encanto Acapulco is 2.3 mi away from Puerto Marques.

Encanto Acapulco Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 365 out of 529 reviews
Rating 8 - Good. 100 out of 529 reviews
Rating 6 - Okay. 27 out of 529 reviews
Rating 4 - Poor. 13 out of 529 reviews
Rating 2 - Terrible. 24 out of 529 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

robert

Liked: Cleanliness, amenities, property conditions & facilities
Fantastic resort. Fantastic room, amenities, food, service and location. I have traveled the world for 40 years, and there is nothing better that i havr experienced than my stay at El Encanto.
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Alejandro

Liked: Cleanliness, amenities, property conditions & facilities
Excellent experience but the service was slow.
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best in Acapulco!

Warm service and the best views of the Acapulco Bay! Origen restaurant is a must!
Stayed 3 nights in Oct 2022
Verified

10/10 Excellent

Gabriela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing experience the property has great view and the service is excellent!!
Stayed 2 nights in May 2023
Verified

10/10 Excellent

nathan

Liked: Staff & service, amenities, property conditions & facilities
Staff is excellent! The location is great and the views are truly amazing! The breakfast food options are great but the dinner menu has room for improvement but the vibe is five stars. The villas are definitely worth the money and the pool area was spectacular. Overall Encanto is great property!
Stayed 5 nights in Feb 2023
Verified

10/10 Excellent

Magally

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent!
Stayed 2 nights in May 2024
Verified

10/10 Excellent

Isaac

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
amazing
Verified

10/10 Excellent

Julian

Liked: Cleanliness, staff & service, amenities
.
Stayed 2 nights in Mar 2025
Verified

10/10 Excellent

monica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view at this property is breath taking. Nonetheless, this property is not very safe for young children. The lobby has many openings where a small child fits and it is on an upper level.
Stayed 6 nights in Oct 2022
Verified

6/10 Okay

Diego

Liked: Cleanliness, amenities, property conditions & facilities
The service is friendly but really slow
Stayed 2 nights in May 2024
Verified

8/10 Good

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My recent stay at Encanto Hotel in acapulco following the aftermath of Otis left me with mixed feelings. The property has impressively restored the hotel, but certain aspects of my experience gave me pause. The restoration efforts undertaken by the property post-Otis cannot be overlooked. The hotel has done a commendable job in bringing the property back to its former glory, which is truly praiseworthy. However, I was disappointed by the prevalence of hidden fees, particularly the daily service charges that were not explicitly communicated upfront. I paid more in service charges and tips than the costo of food and beverage. Additionally, the lack of complimentary in-room coffee in the mornings was somewhat surprising and felt like an inconvenience. Moreover, the inconsistency in service was evident during my visit. On multiple occasions, I found myself having to actively seek out waitstaff at the pool area, which detracted from the overall relaxation and enjoyment of the facilities. Attention to detail seemed lacking in some areas, and I believe this is an aspect that could be improved upon. While the hotel's restoration efforts are commendable, the issues of hidden fees, service inconsistencies, and attention to detail detracted from what could have been a more enjoyable stay. I hope that these areas can be addressed to enhance the overall guest experience in the future." Overall Rating: 3/5 ⭐️
Stayed 3 nights in Apr 2024
Verified

10/10 Excellent

Sergio Alfredo Gonzalez

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantástico todo!
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, amenities
Espectacular
Stayed 3 nights in Feb 2026
Verified

8/10 Good

Jose Benjamin

Liked: Cleanliness, property conditions & facilities
La pasamos muy bien ! Recepción,Valet parking ! Gente muy linda y Cortez nos dieron un up grade a la habitación 308 muy lindo espacio solo que le entraba mucha luz por la noche y fue difícil conciliar el sueño así ! Muy agradecidos ya que incluso nos dieron permiso de quedarnos hasta que abrieran la autopista sin cargos extras y nos ofrecieron tarifa preferencial por ayuda si no abriera la autopista 🙏 GRACIAS Lo único es que para desayunar y comer el tiempo de espera por la comida fue de 1 hora
Stayed 2 nights in Jan 2026
Verified

2/10 Terrible

José

Disliked: Cleanliness, property conditions & facilities
La habitacion descuidada toallas y sillon sucios el aire acondicionado no servia.. habia una gotera en la terraza (que varios guespedes reportaron) nos dijo el de mto y seguia, La colcha con olot horrible. En el restaurante las servilletas y nos tocaron tazas sucias pesimo u lento servicio, despota la Srita que nos atendió. Salimos 3 noches antes de lo previsto pésimo! Lo unico bueno los del valet supet amables
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

Karla

Liked: Cleanliness, amenities, property conditions & facilities
Las instalaciones están muy chulas…
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities
El hotel tiene una arquitectura increíble, los cuartos muy cómodos y limpios.
Stayed 4 nights in Dec 2025
Verified

6/10 Okay

Nuria

Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Tardaron casi 2 horas en darnos la habitación, la limpieza es deficiente, el servicio de alimentos sumamente lento, los cuartos muy ruidosos se escuchan los cuartos de junto y la música del restaurante.
Stayed 6 nights in Dec 2025
Verified

8/10 Good

Santiago Cano

Liked: Cleanliness, amenities
Comida y habitación.
Stayed 5 nights in Dec 2025
Verified

2/10 Terrible

Natasha

Disliked: Staff & service, amenities, property conditions & facilities
Cuarto muy viejo, el personal muy malo estuvimos 40 minutos esperando el check out . Nos querían cobrar cosas de más. No nos dejaron estar en la alberca que porque había un evento privado y no nos daban acceso a la habitación para al menos estar en esa alberca. Muy mal servicio
Stayed 1 night in Nov 2025
Verified

8/10 Good

Minseung

Liked: Cleanliness, staff & service
El aire acondicionado no servía tan bien, y en las villas no había señal, y el wifi era muy lento
Stayed 3 nights in Nov 2025
Verified

8/10 Good

Lindsey

Liked: Cleanliness, amenities, property conditions & facilities
El lugar es hermoso, la habitación, el hotel en general. Pero el servicio y atención del personal podría mejorar
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Noely

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El lugar es muy agradable ,el personal de recepción muy amable , nos recibieron con unos tragos muy originales del estado de Guerrero, las vistas preciosas a la bahía y la puesta de sol fue el mejor escenario, volveremos pronto!
Stayed 1 night in Sep 2025
Verified

2/10 Terrible

Rafael

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
La propiedad necesita mantenimiento urgente. Se llama DES Encanto porque llegas con altas expectativas por lo que pagas y termina desencantado. JAMÁS volvería por lo que pagas y lo que ofrece el hotel. Está desproporcionado completamente. Con ese mismo costo puedes buscar una opción que si valga lo que pagas.
Stayed 1 night in Sep 2025
Verified

2/10 Terrible

Ursus

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
La alberca terrible. Toda despintada y sucia. El servicio de los meseros muy malos El check inn era a las 3:00 pm y nos dieron la habitación hasta las 4:30 pm.
Stayed 2 nights in Sep 2025

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