4/10 Poor
Melissa
Traveled with partner
Jun 6, 2025
So I was very disappointed when I got to the hotel and was not allowed to check in early even though I had already drove 6 hours to get there and the front desk staff while I should say the front desk lady was very rude said that there was no available early check in until at least 3:00 cuz all the rooms are dirty and she was just very rude and so I set up my car in the parking lot for 6 hours until I was able to get a room which is very disheartening I once worked for IHG and I have never seen such rude service to anybody and I would never allow my front desk staff to talk to I guess even a member at that the way she did
Melissa
Stayed 1 night in Jun 2025