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"It was under construction and elevator was out. Staff was great " More

By a verified traveler on Sat 22 Feb 2020

Hotel Description

Enjoy the indoor pool at this White Haven hotel

In White Haven

Within 6 miles (10 km) of this hotel, you'll find Jack Frost Mountain Resort and Lake Harmony. Also within 9 miles (15 km) are Lake Agmar and Boulder Field.

Free perks

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the business center and free WiFi in public areas. Enjoy the 24-hour fitness center and free perks like continental breakfast and free self parking.

Free WiFi, flat-screen TVs

In addition to flat-screen TVs with cable channels, the 140 guestrooms offer free WiFi and room service. Premium bedding, coffee/tea makers, and free local calls are also available.

Deluxe Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max
$59* Per night/room Apr 9 - Apr 10

Deluxe Room, 1 King Bed, Accessible

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Romantic Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 2 Bedrooms, Non Smoking

Bed Count 2 King Beds Maximum Occupancy 5 Max

Pocono Resort Conference Center - POCONO MOUNTAINS ratings based on 17 Verified Reviews

Review Summary
2.6 out of 5 2.5 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for Pocono Resort Conference Center - POCONO MOUNTAINS

Everyone (11) Couples (2) Family (4)
5 out of 5
It was under construction and elevator was out. Staff was great

Posted by on Feb 22, 2020

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Comment from Hotel Management

Feb 25, 2020 by Fred

Thank you for staying with us.

2 out of 5
The room was dirty. Had not been vacuumed, half used conditioner, shampoo and shower gel. No towels at the pool, look out the window-trash everywhere, no phone in the room.

Posted by on Feb 17, 2020

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Comment from Hotel Management

Feb 18, 2020 by Fred

Thank you for staying with us we appreciate your business.

2 out of 5
Not happy with the hotel at all first its false advertising said it had a hot tub did not. That was a big disappointment. Because thats what i was looking for when i was booking the hotel. Second a first rm had big cracks in the wall . Hair in the tub and shower did not work. They where very polite and moved our rm . Breakfast was a big disappointment. There was no meat on the menu differently not worth the money i paid. Will not stay there again . Location was good for the casino and flea markets

Posted by on Oct 14, 2019

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Comment from Hotel Management

Dec 9, 2019 by Fred

Thank you for staying with us, we do appreciate your Business .

3 out of 5
I liked the location only thing I didn't like was air conditioning system the room was to warm

Posted by on Jul 30, 2019

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4 out of 5

Posted by on Jul 29, 2019

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3 out of 5

Posted by on Jul 8, 2019

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3 out of 5

Posted by on May 21, 2019

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Comment from Hotel Management

Jun 2, 2019 by Fred

Thank you for staying with us.

2 out of 5
It was run down. Water leaks everywhere. Dirty. Never stay there again

Posted by on May 12, 2019

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Comment from Hotel Management

Jun 2, 2019 by Fred

Thank you for staying with us.

1 out of 5
This hotel is disgusting and run down. Worst hotel i have ever stayed at ! Where to start the elevators are so old ans they don't function properly one of the elevators was jumping and shaking when it got to my floor. Got to my room and it was dated in desperate need of a remodel. There's water stains all over the ceiling. Went to go out for a few waited for the elevator for 8min before just walking down the foul odor filled stairwell, then was told that the elevators only go up. As if this isn't bad enough they're FREE BREAKFAST BUFFET ha a joke to say the least our options was cold waffles, mini muffins , nasty mushy eggs,burnt cut up french fries and a milky orange juice with a 1inch layer of nasty foam on top. The staff wasn't helpful ans offered me $15 off my room for the inconvenience. waste of money will never be staying there again and will be warning all my friends of this dump

Posted by on Apr 24, 2019

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Comment from Hotel Management

Apr 24, 2019 by fred

Thank you for staying with us.

2 out of 5
The staff is friendly but the hotel is pretty run down.

Posted by , from PA on Jan 2, 2019

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Comment from Hotel Management

Jan 20, 2019 by Fred

Thank you for staying with us.

About the Pocono Resort Conference Center - POCONO MOUNTAINS

Location 35 Hospitality Way, White Haven, PA 18624

Property Features

Pocono Resort Conference Center - POCONO MOUNTAINS offers its guests an indoor pool, a sauna, and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. Public spaces have free WiFi. You'll find a business center on site. Event space at this hotel measures 7750 square feet (720 square meters) and includes a conference center. The business-friendly Pocono Resort Conference Center - POCONO MOUNTAINS also features barbecue grills, a garden, and a picnic area. Self parking is free. For a fee, the property may offer extended parking privileges after check-out. Smoking is allowed in designated areas at this White Haven hotel.

  • 1 building
  • 140 guestrooms or units
  • 4 levels
  • 7750 sq ft of conference space
  • 720 sq m of conference space
  • Continental breakfast (free)
  • Dining venue
  • Bar or lounge
  • Conference center
  • Business facilities
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Wedding services available
  • Pool or billiards table
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Laundry facilities
  • Playground on site
  • Refrigerator (on request)
  • Microwave (on request)

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , RV, bus, truck parking

Transport

  • Airport: Wilkes-Barre, PA (AVP-Scranton Intl.) (39.8 km / 24.8 mi)
  • Parking: Free self parking

Room Amenities

Pocono Resort Conference Center - POCONO MOUNTAINS offers 140 air-conditioned accommodations with coffee/tea makers and hair dryers. Beds feature premium bedding. Flat-screen televisions come with premium cable channels. Bathrooms include shower/tub combinations and complimentary toiletries. This White Haven hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Microwaves and refrigerators can be requested. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator available
  • Microwave available
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

Guests are served free continental breakfast daily from 7:30 AM to 10:30 AM.

Onsite venue - restaurant.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Playground on site
  • Rafting nearby
  • Kayaking nearby
  • Downhill skiing nearby

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 20.0 per day.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 25 per pet, per night
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No cribs (infant beds) available
  • Number of children who can stay free - 2

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25 per pet, per night
  • Rollaway bed fee: USD 20.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Pocono Resort Conference Center - POCONO MOUNTAINS Hotel
  • Quality Inn Pocono Resort Lake Harmony
  • Quality Pocono
  • Quality Pocono Lake Harmony
  • Pocono Resort Lake Harmony
  • Pocono Resort Conference Center - POCONO MOUNTAINS White Haven

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.