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Pocono Resort Conference Center - POCONO MOUNTAINS

2.5 star property
Hotel near Jack Frost Mountain Resort in White Haven

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Photo gallery for Pocono Resort Conference Center - POCONO MOUNTAINS

Indoor pool, open 10:00 AM to 10:00 PM, sun loungers
Lobby sitting area
Reception
Property entrance
Romantic Room, 1 King Bed, Non Smoking | Premium bedding, desk, iron/ironing board, free WiFi

Reviews

6.6 out of 10

Popular amenities

  • Pool
  • Pet friendly
  • Laundry
  • Housekeeping
  • 24/7 front desk
  • Parking included

Explore the area

View in a map
35 Hospitality Way, White Haven, PA, 18624
  • Split Rock Resort Indoor Waterpark
    ‪11 min drive‬
  • Jack Frost Mountain Resort
    ‪11 min drive‬
  • Lake Harmony
    ‪12 min drive‬
  • Wilkes-Barre, PA (AVP-Scranton Intl.)
    ‪31 min drive‬

Room options

View all photos for Suite, 2 Bedrooms, Non Smoking

Suite, 2 Bedrooms, Non Smoking | Premium bedding, desk, iron/ironing board, free WiFi

Suite, 2 Bedrooms, Non Smoking

  • 600 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 2 King Beds

View all photos for Deluxe Room, 1 King Bed, Accessible

Premium bedding, desk, iron/ironing board, free WiFi

Deluxe Room, 1 King Bed, Accessible

  • 325 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Romantic Room, 1 King Bed, Non Smoking

Romantic Room, 1 King Bed, Non Smoking | Premium bedding, desk, iron/ironing board, free WiFi

Romantic Room, 1 King Bed, Non Smoking

  • 325 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking

Premium bedding, desk, iron/ironing board, free WiFi

Deluxe Room, 1 King Bed, Non Smoking

  • 325 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Non Smoking

Premium bedding, desk, iron/ironing board, free WiFi

Deluxe Room, 2 Queen Beds, Non Smoking

  • 325 sq ft
  • Sleeps 4
  • 2 Queen Beds

About the neighborhood

White Haven

In White Haven .Within 6 miles (10 km) of this hotel, you'll find Hickory Run State Park and Lehigh River. White Haven South Trailhead and White Haven North Trailhead are also within 6 miles (10 km).

What's nearby

  • Split Rock Resort Indoor Waterpark - 11 min drive - 6.6 miles
  • Jack Frost Mountain Resort - 11 min drive - 4.6 miles
  • Boulder Field - 11 min drive - 5.5 miles
  • Lake Harmony - 12 min drive - 7.3 miles
  • Big Boulder Ski Area - 16 min drive - 8.8 miles

Getting around

  • Wilkes-Barre Scranton Intl. Airport (AVP) - 29 min drive

Restaurants

  • ‪Wawa - ‬9 min drive
  • ‪McDonald's - ‬17 min walk
  • ‪Split Rock Resort - ‬9 min drive
  • ‪Chat -N- Chew - ‬9 min drive
  • ‪Dunkin' - ‬9 min drive

About this property

Pocono Resort Conference Center - POCONO MOUNTAINS

Hotel near Jack Frost Mountain Resort in White Haven
Pocono Resort Conference Center - POCONO MOUNTAINS offers its guests an indoor pool and a sauna. Public spaces have free WiFi. Event space at this hotel measures 7750 square feet (720 square meters) and includes a conference center. Barbecue grills, a vending machine, and laundry facilities are also featured at the business-friendly Pocono Resort Conference Center - POCONO MOUNTAINS. Free self parking is available. The property offers extended parking privileges.

This White Haven hotel is smoke free.

  • 1 building
  • 140 guestrooms or units
  • 4 levels
  • 7750 sq ft of conference space
  • 720 sq m of conference space
  • Poolside lounge chairs
  • Conference center
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Wedding services available
  • BBQ grill(s)
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site
Pocono Resort Conference Center - POCONO MOUNTAINS offers 140 air-conditioned accommodations with coffee/tea makers and hair dryers. Beds feature premium bedding. Flat-screen televisions come with premium cable channels.

Bathrooms include shower/tub combinations, spring water baths, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Microwaves, refrigerators, and irons/ironing boards can be requested. Housekeeping is provided daily.

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Desk, iron/ironing board, free cribs/infant beds, rollaway beds

Holiday Inn Express & Suites White Haven - Poconos by IHG

  • Pool
  • Breakfast included
  • Parking included
  • Free WiFi
4.2 out of 5, Very Good, 1,000 reviews
$79 nightly
The price is $86
Sep 14 - Sep 15
Total with taxes and fees
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Property amenities

Family friendly

  • Indoor pool
  • Laundry facilities
  • Microwave on request
  • Playground
  • Refrigerator on request

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking on site
  • Extended parking on site
  • Onsite parking includes off-street options

Things to do

  • Indoor pool
  • Playground
  • Sauna
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • Flat-screen TV with premium cable channels

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Spring water bathtub
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Microwave on request
  • Refrigerator on request

More

  • Air conditioning
  • Desk
  • Heating
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out fee: USD 20.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Renovations and closures

The following facilities are closed on Monday, Tuesday, Wednesday, Thursday, and Sunday:
  • Bar/lounge
  • Sauna
The following facilities are closed on Tuesday, Wednesday, Thursday, Friday, and Saturday:
  • Sauna

Access methods

Staffed front desk

Pets

  • Pets: USD 25 per pet, per night, plus a one-time cleaning fee of USD 25 and a deposit of USD 100 per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 30 lbs per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 5 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 20.0 per day.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of USD 200 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 100 per stay
  • Pet fee: USD 25 per pet, per night plus USD 25 one-time cleaning fee
  • Service animals are exempt from fees
  • Late check-out fee: USD 20.00
  • Rollaway bed fee: USD 20.0 per day
  • Towels available for a fee (or guests may bring their own)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, debit cards, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a security system in each accommodation.

We should mention

  • Pool access available from 10:00 AM to 10:00 PM.
  • Up to 2 children 5 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Pocono Resort Conference Center - POCONO MOUNTAINS Hotel
Quality Inn Pocono Resort Lake Harmony
Quality Pocono
Quality Pocono Lake Harmony
Pocono Resort Lake Harmony
Pocono Resort Conference Center - POCONO MOUNTAINS White Haven

Frequently asked questions

How close is Pocono Resort Conference Center - POCONO MOUNTAINS to the airport?

Pocono Resort Conference Center - POCONO MOUNTAINS is 24.8 mi (29-min drive) away from the Wilkes-Barre Scranton Intl. Airport (AVP) airport, the closest popular airport to the property.

Does Pocono Resort Conference Center - POCONO MOUNTAINS have an airport shuttle?

Airport shuttle services are not available at Pocono Resort Conference Center - POCONO MOUNTAINS.

How close is Pocono Resort Conference Center - POCONO MOUNTAINS to the beach?

This hotel is 17.4 mi (25-min drive) from Indian Mountain Lake Beach.

Does Pocono Resort Conference Center - POCONO MOUNTAINS offer free breakfast?

Pocono Resort Conference Center - POCONO MOUNTAINS does not offer free breakfast.

Is there a casino at Pocono Resort Conference Center - POCONO MOUNTAINS?

No, there is no casino at this hotel.

What time is check-in at Pocono Resort Conference Center - POCONO MOUNTAINS?

Check-in start time: 3 PM; Check-in end time: midnight.

Is there free parking at Pocono Resort Conference Center - POCONO MOUNTAINS?

This hotel offers free self parking.

Does Pocono Resort Conference Center - POCONO MOUNTAINS have a pool?

Pocono Resort Conference Center - POCONO MOUNTAINS features an indoor pool. Guests can enjoy pool access from 10:00 AM to 10:00 PM.

Does Pocono Resort Conference Center - POCONO MOUNTAINS have a spa?

There are no spa services available at this hotel.

How close is Pocono Resort Conference Center - POCONO MOUNTAINS to downtown White Haven?

Pocono Resort Conference Center - POCONO MOUNTAINS is 4.2 mi away from White Haven.

Pocono Resort Conference Center - POCONO MOUNTAINS Reviews

Reviews

6.6
Rating 10 - Excellent. 174 out of 791 reviews
Rating 8 - Good. 205 out of 791 reviews
Rating 6 - Okay. 191 out of 791 reviews
Rating 4 - Poor. 67 out of 791 reviews
Rating 2 - Terrible. 154 out of 791 reviews

6.6/10

Cleanliness

7.2/10

Staff & service

6.0/10

Amenities

6.0/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

2/10 Terrible

Shane

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was abandoned
Stayed 3 nights in May 2025

2/10 Terrible

Hernan

Disliked: Cleanliness, staff & service, property conditions & facilities
This place was closed
Stayed 1 night in May 2025

2/10 Terrible

Luke

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2024

4/10 Poor

Magaly

Stayed 1 night in Jul 2024

10/10 Excellent

Victor, Union city

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing time with the family.
Stayed 1 night in Jul 2024

2/10 Terrible

Sheritta

This hotel is closed. We showed up and a notice was on the door also someone walked up and told us they were closed for a while. Not sure why they took money We had to find another hotel after 3plus hr drive. Still waiting for a refund.
Stayed 2 nights in Jul 2024

2/10 Terrible

Julie

Stayed 2 nights in Jul 2024

2/10 Terrible

Layne A

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2024

2/10 Terrible

Paul

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

This place sucks.

I didn’t actually get to stay here, my reservation was canceled by the hotel while I was in route.
Stayed 4 nights in Jul 2024

10/10 Excellent

Barbara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay
Stayed 2 nights in Jul 2024

2/10 Terrible

Brian

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

If i could give a 0 i would

Was the most disgusting and disappointing hotel I have ever gone too. Mysterious stains, disgusting trash in the hall of spoilt milk, poor quality of pool care, smoking tar on ceiling. Not to mention a man smoking a cigar in building. Hazardous materials(damp aid) left in reach that children or pets could get into. When brought to their attention, they were super trashy and rude about it. Accussed us of being money hungry liars. Terrible customer service, talking over us, taking phone calls mid conversation. Tried to say no ones complained about it but then a cop came and said he gets called out a lot because this place is awful.
Stayed 3 nights in Jul 2024

2/10 Terrible

Wilson

Stayed 1 night in Jun 2024

6/10 Okay

Theodore

Disliked: Staff & service, property conditions & facilities
Stayed 4 nights in Jul 2024

2/10 Terrible

Xiomara

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible customer service.
Stayed 1 night in Jul 2024

8/10 Good

Wagner

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2024

2/10 Terrible

Ryan

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I wouldn’t bother with this property at all!!!!
Stayed 1 night in Jun 2024

2/10 Terrible

Barbara

Traveled with family
Giant roaches in room. Blood on blanket. Awful
Stayed 2 nights in Jun 2024

2/10 Terrible

carlos

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stay away

Worst place i stood at ever. The outside looked abandoned and so did the inside. Bugs and spiders in the hallway ceilings. I had spiders in my room the bed sheets was dirty and the toilet didn't flush properly. . The pool was out of order. So unfortunately I didn't get to enjoy that. So I was very disappointed to not have a swimming pool. The exercise equipment room also didnt work. I was denied a cancellation so that i may book elsewhere. Long story short. If you're reading this. DON'T stay here. Stay as far as possible from here. Pay the extra money and stay elsewhere. Whatever you see in the pictures from there site is false advertisement. I was so stressed out on my business trip. Again. Don't let there hotel pictures fool you like it fooled me..
Dirty bed sheet
Dirty bed sheet
Dirty abandoned looking lot 2 to 4 cars park out at most
I had more pics but accidentally deleted them
Stayed 2 nights in Jun 2024

2/10 Terrible

Mark

Disliked: Cleanliness, staff & service, property conditions & facilities

Dilapidated and Dirty

I arrived to be greeted by a young man who didn't seem to know how to use the computer to look up my reservation. I realized later that perhaps it was because the wifi was so poor (it never worked in my room). This property looks to be about 60 years old, and clearly has been poorly maintained. The pool was empty (not full as in the advertisement). Common areas are dusty, smelly, with construction equipment strewn about. It is clearly falsely advertised on the hotels.com site. My room was dirty, and it appeared someone had cleaned their shoes or feet in the bathtub and the mud remained there when I checked in. The towels were old and "very" scratchy. The bed was good however. There was no thermostat in the room, and the manual settings on the AC made for an uncomfortable sleep. AVOID AT ALL COSTS!
Stayed 1 night in Jun 2024

2/10 Terrible

Darrick

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the first negative review I have ever left. This was clearly once a big bustling resort center. But it likely went under and they sold it. Now some family is running it bare bones, but keeping up all the old pictures of when it was thriving, making it look like it is still nice online. The property looked abandoned when we arrived, weeds everywhere, overgrown, limited signage, and no cars in parking lot. The end where we stayed has like 4 floors and the upper three looked wrecked from the windows. The whole building had a 4/10 cigarette smoke smell. The pool had a "temporarily closed" sign, but had clearly been closed for a long time. It seemed obvious they did not intend to fix it. Various areas were in disrepair, including exposed wiring We we're unhappy, primarily because of the pool being shut down and the cigarette smell. So we asked for our money back, and were told no and give the run around. I probably could have gotten my money back if I got really angry and raged at the man at the counter, but I just don't think that is kind or acceptable, so I decided to leave this review instead. Would highly recommend against staying here.
Stayed 2 nights in May 2024

2/10 Terrible

shandra

Stayed 1 night in Jun 2024

2/10 Terrible

Jacob

Disliked: Staff & service
Stayed 1 night in Jun 2024

2/10 Terrible

Abdul

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The first room toilet wouldn’t flush they moved me to second room and it smelled like urine& the water wasn’t working. I tried get my money back and staff couldn’t call any managers. 3 other people that was there had similar issues! I thought I was in the twilight zone! Expedia relocated me to best western 11 mins away! This place needs to be shut down and fined! Expedia tried calling front desk while I was standing right there and the staff ignored the call right in front of my face. It was unreal! The place look like a scene from zombie apocalypse movies. Please someone shut this place down!!!!
Stayed 1 night in May 2024

2/10 Terrible

Krisi

Stayed 1 night in May 2024

4/10 Poor

Jason

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2024