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"Hotel room and grounds/amenities were beautiful. However we had mice! Tried to be patient about the first one but after four days with mice, we aske ... " More

By a verified traveler on Thu 15 Feb 2018

Hotel Description

Enjoy 3 outdoor pools at this 4-star Waikoloa hotel

Oceanside stay

Within a 5-minute walk of the hotel, you'll find Kings Shops and Genesis Gallery. Also, Waikōloa Beach is within half a mile (1 km) and Dolphin Quest is within 2 miles (3 km).

Full-service spa, dining

This smoke-free hotel features a full-service spa, 3 outdoor pools, and a restaurant. Traveling on business? Take advantage of the free WiFi in public areas, laundry service, and valet parking. Enjoy the 24-hour fitness center and perks like free self parking.

Free WiFi, kitchenettes

The 112 guestrooms feature well-equipped kitchenettes with refrigerators, microwaves, and dishwashers, as well as LED TVs with cable channels. Washers/dryers, free WiFi, and living rooms are also available.

Suite, 1 Bedroom, Balcony, View (island)

Bed Count 1 King Bed Maximum Occupancy 4 Max
$484* Per night/room Aug 17 - Aug 18

Suite, 2 Bedrooms, Balcony, Ocean View

Bed Count 2 Full Beds Maximum Occupancy 8 Max

Suite, 1 Bedroom, Balcony, Ocean View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 2 Bedrooms, Balcony, Oceanfront

Bed Count 2 Full Beds Maximum Occupancy 8 Max

Suite, 2 Bedrooms, Balcony, View (island)

Bed Count 2 Full Beds Maximum Occupancy 8 Max

Suite, 2 Bedrooms, Balcony, Pool View

Bed Count 2 Full Beds Maximum Occupancy 8 Max

Marriott's Waikoloa Ocean Club ratings based on 5 Verified Reviews

Review Summary
3.2 out of 5 3.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Marriott's Waikoloa Ocean Club

Everyone (5)
4 out of 5

Posted by on Jul 12, 2021

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4 out of 5

Posted by on Mar 31, 2021

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1 out of 5
This property is NOT a 4 star or higher property. They do not provide the level of service of a 4 or 5 star resort. I booked an ocean view suite. They gave me a suite on the third floor that FACES the POOL and GARDEN AREA, you could see some of the ocean through the palm trees. If you were on the uppermost level(s) you might have a view of the ocean. The suite was also accessible for handicapped visitors! That means that bars are all over the bathroom, counters and other things are lowered, AND THERE ARE LIGHTS GOING OFF 24/7 IN THE BEDROOM. The desk staff insisted they did not have the authority to make a room change and would have the resort manager contact me THE NEXT MORNING. I checked in on Sunday night, received a call from the reservationist on Monday afternoon informing me that no room changes could be made until Wednesday (I was leaving on Friday). The Ocean Club property manager left one voicemail message on the hotel room phone on TUESDAY stating that he was told that I would like to speak with him about the room. That's it -- he didn't even bother to speak on what my issue was exactly. He offered no resolutions, he didn't even say to call him back! He didn't leave a number, he didn't visit the suite! It was the most blaring example of CUSTOMER-NO SERVICE I have ever experienced. I stayed at this Marriott (hotel) for may honeymoon a few years ago, and have recommended it to many people since. I will not return and will be sure to tell of this experience.

Posted by on Oct 13, 2019

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4 out of 5

Posted by on Feb 17, 2019

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3 out of 5

Watch out

Pros: Beach, beach walk ability, look of rooms, Kitchener. Engineer did change door threshold to keep mice out but we had two locked in!
Cons: Staff communication. Manager was on vacation with no known backup to staff. Found out later that no food was put in mouse traps to lure mice.
Location: Nice shopping and eateries nearby or within walking distance.
Hotel room and grounds/amenities were beautiful. However we had mice! Tried to be patient about the first one but after four days with mice, we asked for another room and had to move our last night. No call back from manager.. a second manager did get back with us the day before we left. No refund or other compensation. We paid a lot of money for this package. Also,watch out for travelocity flights. Delta would not give us seats assignments until at the gate which meant being in the back of the plane. We also had a four hour lay over and they would not put us on a flight leaving earlier, even if there was room because of the flights provided on Travelocity. So customer unfriendly. This things put a damper on what should have been an excellent trip.

Posted by , from ohio on Feb 15, 2018

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About the Marriott's Waikoloa Ocean Club

Location 69-275 Waikoloa Beach Drive, Waikoloa, HI 96738

Renovations + Closures

The following facilities or services will be unavailable from July 1 2021 to January 1 2022 (dates subject to change):

  • Fitness facilities

Property Features

Marriott's Waikoloa Ocean Club offers its guests a full-service spa, 3 outdoor swimming pools, a waterslide, and a spa tub. There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. A children's pool, a 24-hour fitness center, and spa services are also featured at the business-friendly Marriott's Waikoloa Ocean Club. Self parking is free. This 4-star Waikoloa hotel is smoke free.

  • 112 guestrooms or units
  • 6 levels
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Front-desk safe
  • Terrace
  • Garden
  • Computer for guest use
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 3
  • Children's pool
  • Waterslide
  • Number of living rooms
  • Free WiFi
  • Kitchenette
  • Laundry facilities
  • Washer/dryer
  • Refrigerator
  • Microwave


Available in all rooms: Free WiFi

Available in some public areas: Free WiFi


Free self parking , Valet parking (surcharge)


  • Parking: Free self parking; valet parking available for a surcharge

Room Amenities

Marriott's Waikoloa Ocean Club offers 112 air-conditioned accommodations with washers/dryers and coffee/tea makers. Accommodations offer separate living rooms. Beds feature down comforters and premium bedding. 40-inch LED televisions come with premium cable channels and Netflix. Accommodations at this 4-star hotel have kitchenettes with refrigerators, microwaves, cookware/dishes/utensils, and dishwashers. Bathrooms include designer toiletries, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include rice cookers and irons/ironing boards.

  • In-room kitchenette
  • Washer and dryer
  • Living room
  • In-room dining (limited hours)
  • LED television
  • Cable channels
  • Premium channels
  • Netflix
  • Refrigerator
  • Microwave
  • Dishwasher
  • Rice cooker
  • Coffee maker
  • Kitchenware
  • Luxury bedding
  • Hypo-allergenic bedding
  • Down blanket
  • Local calls (free)
  • Hair dryer
  • Safe (surcharge)
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy buffet breakfast daily.

Hawaii Calls - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Kona Coffee Shoppe - This coffee shop serves breakfast only. Open daily.

Sunset Luau - This restaurant specializes in Hawaiian cuisine and serves dinner only. Open daily.

Room service (during limited hours) is available.

Nearby Activities

3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide, a spa tub, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Kayaking on site

Spa Services

Mandara Spa has massage/treatment rooms and couples treatment room(s). Services include facials, body wraps, body scrubs, and manicures and pedicures. The spa is equipped with a steam room.

The spa is open daily.

  • Steam room in spa
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Massages


If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible fitness center

Hotel Policies


  • Check-in time starts at 4:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.


  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome


Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Tax ID - TA-070-692-2496-08

This property accepts credit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The tax ID number is TA-070-692-2496-08. This property accepts credit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Staff temperature checks are conducted regularly
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • State tax ID - TA-070-692-2496-08


Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 30.00 per person (approximately)
  • Valet parking fee: USD 42 per day
  • An in-room safe is available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Marriott's Waikoloa Ocean Club Hotel
  • Hotel Marriott's Waikoloa Ocean Club Waikoloa
  • Waikoloa Marriott's Waikoloa Ocean Club Hotel
  • Hotel Marriott's Waikoloa Ocean Club
  • Marriott's Waikoloa Ocean Club Waikoloa
  • Marriott's Ocean Club Hotel
  • Marriott's Ocean Club
  • Marriott's Waikoloa Ocean Club
  • Marriott's Waikoloa Ocean Club Hotel
  • Marriott's Waikoloa Ocean Club Waikoloa
  • Marriott's Waikoloa Ocean Club Hotel Waikoloa

You should know

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.