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Hotel Playa Caracol

Property class: 4
4-star beachfront hotel near Mocambo Beach

Choose dates to view prices

Photo gallery for Hotel Playa Caracol

A resort pool with lounge chairs and umbrellas, a beach area with chairs and umbrellas, and palm trees.
A hotel room with a bed, a desk, a chair, and a view of a pool and palm trees.
An outdoor dining area with round tables and chairs, set against a backdrop of a beach and ocean.
A pool area with a view of the beach and ocean.
A hotel reception desk with a sign reading "Playa Caracol Hotel & Spa".

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning

Explore the area

View in a map
Av. Mocambo #526, Col. Collado y Boticaria, Boca del Río, VER, 94293
  • Place, Plaza Las Americas Shopping Mall
    ‪12 min walk‬
  • Place, Mocambo Beach
    ‪12 min walk‬
  • Place, World Trade Center Veracruz
    ‪14 min walk‬
  • Airport, Veracruz, Veracruz (VER-General Heriberto Jara Intl.)
    ‪29 min drive‬

Room options

View all photos for Room, 1 King Bed

A hotel room with a bed, a desk, a chair, a TV, and a view of a pool and palm trees.

Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Room, 1 King Bed

A hotel room with a bed, a nightstand, a lamp, a view of the ocean through a glass door, and a chair.

Room, 1 King Bed

9.2 out of 10
Wonderful
(9 reviews)
  • Sea view
  • 172 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Double Room, 2 Double Beds

A hotel room with two beds, a balcony with a view of the ocean, and a painting on the wall.

Double Room, 2 Double Beds

8.2 out of 10
Very good
(27 reviews)
  • 172 sq ft
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Double Room, 2 Double Beds

A hotel room with two beds, each with a black headboard, white bedding, and orange pillows. There is a nightstand with a lamp, a window with curtains, and a wall-mounted light fixture.

Double Room, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

About the neighborhood

Boca del Río

On the beach.Within a 15-minute walk of this Mocambo hotel, you'll find Mocambo Beach and Plaza Las Americas Shopping Mall. Also, Plaza Vela is within half a mile (1 km) and Andamar Lifestyle Center is within 2 miles (3 km).

What's nearby

  • Plaza Vela - 7 min walk - 0.4 miles
  • Plaza Las Americas Shopping Mall - 12 min walk - 0.7 miles
  • Mocambo Beach - 12 min walk - 0.7 miles
  • World Trade Center Veracruz - 14 min walk - 0.7 miles
  • Andamar Lifestyle Center - 14 min walk - 0.7 miles

Getting around

  • Veracruz Central Station - 23 min drive
  • General Heriberto Jara Intl. Airport (VER) - 21 min drive

Restaurants

  • ‪XKATLÉN - ‬1 min walk
  • ‪Corazones de Mar - ‬7 min walk
  • ‪Restaurante El Tilingo Lingo - ‬4 min walk
  • ‪La Plazuela - ‬8 min walk
  • ‪Singular Coffee Roasters - ‬9 min walk

About this property

Hotel Playa Caracol

4-star beachfront hotel near Mocambo Beach
Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Hotel Playa Caracol like an outdoor pool and a children's pool.

Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. This beach hotel also offers a fitness center, a garden, and a terrace. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 4-star Boca del Río hotel.

  • 39 guestrooms or units
  • Meeting rooms
  • Deli
  • Beach lounge chairs
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue
Hotel Playa Caracol offers 39 air-conditioned accommodations with safes and complimentary bottled water. Rooms open to balconies. Beds feature premium bedding. 32-inch LCD televisions come with cable channels. Bathrooms include shower/tub combinations and complimentary toiletries.

This Boca del Río hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials, body treatments, and manicures and pedicures.

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  • Parking included
  • Free WiFi
  • Restaurant
4.4 out of 5, Excellent, 1,898 reviews
$97 nightly
The price is $115
Sep 17 - Sep 18
Total with taxes and fees
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Property amenities

Family friendly

  • Children's pool
  • Crib (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Children's pool
  • Full-service spa
  • Gym
  • Outdoor pool
  • Playground

Accessibility

  • Elevator

Room amenities

Entertainment

  • 32-inch LCD TV with cable channels

Bedroom

  • Blackout drapes
  • Crib (surcharge)
  • Premium bedding

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for MXN 350.00 per night.
  • Cribs (infant beds) are available for MXN 350.00 per night.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Crib (infant bed) fee: MXN 350.00 per night
  • Rollaway bed fee: MXN 350.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation.

Property is also known as

Hotel Playa Caracol Boca del Rio
Hotel Playa Caracol
Playa Caracol Boca del Rio
Playa Caracol
Hotel Playa Caracol Hotel
Hotel Playa Caracol Boca del Río
Hotel Playa Caracol Hotel Boca del Río

Frequently asked questions

How close is Hotel Playa Caracol to the airport?

Hotel Playa Caracol is 7 mi (21-min drive) away from the General Heriberto Jara Intl. Airport (VER) airport, the closest popular airport to the property.

How much does it cost to stay at Hotel Playa Caracol?

As of Sep 10, 2026, prices found for a 1-night stay for 2 adults at Hotel Playa Caracol on Sep 11, 2026 start from $94, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Hotel Playa Caracol have an airport shuttle?

Airport shuttle services are not available at Hotel Playa Caracol.

How close is Hotel Playa Caracol to the beach?

This hotel is on the beach. Don't forget your sunscreen!

Does Hotel Playa Caracol offer free breakfast?

Hotel Playa Caracol does not offer free breakfast.

Is there a casino at Hotel Playa Caracol?

No, there is no casino at this hotel, but Casino Codere Boca del Río (2-min drive) and Big Bola Casino (4-min drive) are nearby.

What time is check-in at Hotel Playa Caracol?

Check-in start time: 3:00 PM; Check-in end time: midnight.

Is there free parking at Hotel Playa Caracol?

This hotel offers free self parking and valet parking.

Does Hotel Playa Caracol have a pool?

Hotel Playa Caracol features an outdoor pool and a children's pool.

Does Hotel Playa Caracol have a restaurant?

Hotel Playa Caracol is home to La Villa del Pescador, which features Regional cuisine.

Does Hotel Playa Caracol have a spa?

This hotel has a spa, which features facials, body treatments, and massages.

How close is Hotel Playa Caracol to downtown Boca del Río?

Hotel Playa Caracol is 2 mi away from Boca del Río.

Hotel Playa Caracol Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 234 out of 550 reviews
Rating 8 - Good. 181 out of 550 reviews
Rating 6 - Okay. 76 out of 550 reviews
Rating 4 - Poor. 33 out of 550 reviews
Rating 2 - Terrible. 26 out of 550 reviews

8.4/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Tomas E

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value. Great location
Stayed 1 night in May 2026
Verified review

8/10 Good

Juan Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is in a great location. Very clean.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast is good. Room is very nice and clean with ac working perfectly. Staff is very efficiency, friendly. 10/10 I recommend this hotel for family w/ kids or couples. Nice place to relax.
Stayed 5 nights in Apr 2026
Verified review

10/10 Excellent

Moises

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Stay

Beach access, friendly staff, close to many places to shop and eat. Great stay, would recommend.
Stayed 1 night in Apr 2024
Verified review

10/10 Excellent

Tomas

Liked: Cleanliness, amenities, property conditions & facilities
Good value
Stayed 2 nights in Feb 2026
Verified review

4/10 Poor

Cindy

On Expedia it was advertised that there was a full spa with manicure and pedicure available. This is incorrect information.
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 4 nights in Oct 2022
Verified review

8/10 Good

Eva

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great for families.

The beach access of this hotel is perfect. It’s very close to multiple restaurants and stores. Perfect for a family trip.
Stayed 6 nights in Jul 2023
Verified review

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, amenities
It was lovely! It cost less than hotels with fewer amenities. I'll definitely stay again! -
Stayed 1 night in Jun 2025
Verified review

10/10 Excellent

Rosario

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room wasexactly like the picture, very clean. The view to the beach was great.
Stayed 2 nights in Oct 2024
Verified review

8/10 Good

Patricia E

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful and pleasant. The grounds were meticulously kept. The property was beautiful.
Stayed 3 nights in Nov 2024
Verified review

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 3 nights in May 2025
Verified review

8/10 Good

Jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice and clean place, pillows were too hard, place is far from main places
Verified review

10/10 Excellent

Barbara

Liked: Cleanliness, amenities, property conditions & facilities
Everything was ok
Stayed 3 nights in Dec 2024
Verified review

8/10 Good

Omar

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The pool was unusable (dirty green) and the restaurant staff attempt to charge me $30 pesos for warming my takeout in their microwave.
Dirty pool
Stayed 1 night in Sep 2025
Verified review

8/10 Good

Charlee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing pool. Perfect beach. Room was very nice. The staff did not allow us to bring any food or drink to the pool area. I understand but I think water should be allowed
Stayed 1 night in Sep 2024
Verified review

6/10 Okay

ROSA

Liked: Cleanliness, staff & service
Needs an exterminator!
Stayed 7 nights in Dec 2023
Verified review

6/10 Okay

Emilio

Liked: Cleanliness, staff & service
No
Stayed 3 nights in Aug 2025
Verified review

10/10 Excellent

Dustin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved it here! You can’t beat the location and price. The pool was gorgeous and the access to the beach was amazing. We will definitely be back. The food at the restaurant was definitely expensive but we ate there a few times for the convenience and everything was very good. We especially loved ordering margaritas by the beach. Really nice staff. The rooms were very simple but we loved the updated shower and bath. We slept great. There was an event one night but we enjoyed the music. Great hotel for the price and location!
Stayed 4 nights in Jun 2024
Verified review

8/10 Good

jesus j

Liked: Cleanliness, staff & service, property conditions & facilities
mosquitoes in the room
Verified review

6/10 Okay

Alonso

Disliked: Cleanliness, property conditions & facilities
Dirty with hairs allover the bathroom and the walls of the room ehere all dirty and chipped
Stayed 1 night in Jun 2023
Verified review

8/10 Good

Andrew

Liked: Cleanliness, staff & service, amenities
The hotel was nice other than 3 things:. 1. A large federal comuser sticker on the front door saying they were shut down. 2. The mold on the bathroom ceiling. 3. The lack of Air Conditioning in the restaurant. Other than that, it is a very nice place to stay.
Stayed 1 night in Sep 2024
Verified review

6/10 Okay

arturo

I asked for two glasses of Ice and I was old that i had to purchases some thing in order to get the Ice. Pool was a little green could use a little maintaince
Stayed 8 nights in Jul 2023
Verified review

4/10 Poor

Jacqueline

Liked: Cleanliness
Disliked: Property conditions & facilities
They need to work on customer service. The lady at the front desk was not very attentive, they were some extra charges for no reason. Different price of what we agreed at booking. When told that the beds were extremely hard, she seemed uncaring, and bothered by the questions if all the rooms have the same beds. We regret having to stayed two nights. None of us were able to sleep. We’ve got bedbugs bites. Terrible experience. It’s a shame because it has a great location, and great views.
Stayed 2 nights in Jun 2023
Verified review

10/10 Excellent

Norberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente , la atención al 100
Stayed 3 nights in Jun 2026