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4.1 out of 5

"Some one tried getting in our room " More

By a verified traveler on Mon 06 Feb 2023

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Hotel Description

Enjoy the indoor pool at this The Dalles hotel

In The Dalles

Within a 5-minute walk of the hotel, you'll find Columbia River Gorge National Scenic Area and Cascade Range. Columbia River and Mayer State Park are also within 2 miles (3 km).

Free perks

An indoor pool, free self parking, and laundry facilities are featured at this hotel. Guests will appreciate free perks like continental breakfast and WiFi in public areas. A 24-hour business center, a snack bar/deli, and dry cleaning are also on offer.

Standard Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$193* Per night/room Jun 14 - Jun 15

Suite, 1 King Bed (Additional Living Area)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 King Bed, Accessible (Communication)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, 2 Queen Beds, Accessible (Mobility Tub)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, 1 King Bed (Extra Floor Space)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Holiday Inn Express & Suites The Dalles, an IHG Hotel ratings based on 8 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Holiday Inn Express & Suites The Dalles, an IHG Hotel

Everyone (2) Couples (2) Family (5)
3 out of 5
Some one tried getting in our room

Posted by on Feb 6, 2023

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3 out of 5
We were given a room # 109 and middle of the night someone was trying to get into our room they even had a key but we had protective lock on otherwise they would have been in the room with us needless to say didn’t really sleep well after that in the morning went to the lobby to have breakfast and couldn’t get back into our room to went to the desk she said you are not in that room your in 103 I of course said no we are in 109 Upset 😠

Posted by on Feb 6, 2023

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Comment from Hotel Management

Feb 6, 2023 by GM

Sara can you please reach out to me directly at the property phone number or you can email me at christinah 'at' hotelsA1.com . My name is Christina Hernandez and I am the General Manager. I would like to hear more about this and also make it right. I am very sorry this happened to you.Speak to you soon,Christina

5 out of 5
Staff very friendly, easy check in, rooms were clean & comfy. They had a great grab & go breakfast. Would definitely stay there again.

Posted by on Jul 2, 2022

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Comment from Hotel Management

Jul 5, 2022 by Chris S

Thank you for sharing your experience during your recent visit! We look forward to your next visit!

5 out of 5
We enjoyed our stay, the staff and the cleanliness of our room/ hotel. Thank you to all who work behind the scenes!

Posted by on Mar 2, 2022

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Comment from Hotel Management

Mar 3, 2022 by JR

You are very welcome. Glad to hear you had a good experience here with us.

5 out of 5

Posted by on Jun 23, 2021

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Comment from Hotel Management

Jul 6, 2021 by Steve

Thank you so much for taking the time to fill out an online review regarding your recent stay with us. We appreciate your business and your feedback. We look forward to serving you again in the future!

4 out of 5
I had to wait for 20 minutes because Travelocity gave them the wrong card

Posted by on Feb 10, 2021

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Comment from Hotel Management

Feb 10, 2021 by Steve

Dear Valued Guest, Please let me be the first to apologize regarding your check in experience. We have contacted travelocity and fixed the issue. Thank you so much for your patience and let us know if there is anything we can do for you.

5 out of 5
Very clean room, the property is landscaped and maintained beautifully. The girl who greeted us was friendly and accommodating.

Posted by , from Bridger MT on Oct 16, 2020

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Comment from Hotel Management

Oct 16, 2020 by Steve

Thanks for taking the time to fill out an online review. We appreciate your kind feedback and we look forward to serving you again soon!

3 out of 5
Unknown to me when I made my reservation this hotel charged a $50 pet fee. The highest I have ever been charged in all my travels. Although the rooms are very comfortable and the hotel very new and clean I think the pet fee is unreasonable. The hotel next door charged $15.

Posted by , from Boise on Oct 12, 2020

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Comment from Hotel Management

Oct 15, 2020 by Steve

Thanks for taking the time to fill out an online review. We appreciate your feedback and your business. We look forward to serving you in the future.

About the Holiday Inn Express & Suites The Dalles, an IHG Hotel

Location 2920 WEST 6TH STREET, The Dalles, OR 97058

Property Features

There's a snack bar/deli on site. Free breakfast is served daily. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Business amenities include a 24-hour business center and a meeting room. Holiday Inn Express & Suites The Dalles, an IHG Hotel also features an indoor pool, coffee/tea in a common area, and complimentary newspapers in the lobby. Self parking is free. This The Dalles hotel is smoke free.

  • 1 building
  • 93 guestrooms or units
  • 4 levels
  • Built in 2020
  • Continental breakfast (free)
  • Deli
  • Business center (24 hours)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Newspapers in lobby (free)
  • Television in lobby
  • Elevator
  • No smoking on site
  • Water dispenser
  • 1 conference room

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities

Internet

Available in all rooms: Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Holiday Inn Express & Suites The Dalles, an IHG Hotel offers 93 air-conditioned accommodations with safes and coffee/tea makers. Pillowtop beds feature premium bedding. 55-inch LED televisions come with digital channels. Bathrooms include complimentary toiletries and hair dryers. This The Dalles hotel provides complimentary wired Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and change of towels can be requested.

  • Pillowtop beds
  • LED television
  • Digital channels
  • Coffee maker
  • Luxury bedding
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Air conditioning
  • Toothbrush and toothpaste available
  • Change of towels (on request)

Food & Drink

Guests are served free continental breakfast daily from 6:30 AM to 9:30 AM.

Nearby Activities

Recreational amenities at the hotel include an indoor pool.

Children under 18 years old are not allowed in the swimming pool or fitness facility without adult supervision.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Visual alarms in hallways
  • Handrails in stairways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Pool hoist on site
  • Pool access ramp on site
  • Wheelchair accessible path of travel
  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility (in select rooms)
  • Assistive listening devices in meeting rooms
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time ends at anytime
  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 50.00 per pet, per night
  • Only dogs and cats are allowed
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards and debit cards; cash is not accepted

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, Carte Blanche, and debit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. Noise-free guestrooms cannot be guaranteed.

For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is cleaned and disinfected using an electrostatic sprayer; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas; reservations are required for some onsite facilities. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast. Enhanced food service safety measures are in place. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Credit card pre-authorization
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Security system
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Staffed front desk
  • Carbon monoxide detector
  • LGBTQ friendly
  • Smoke detector
  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is not available
  • Reservation might be required for some facilities onsite
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Gloves are available to guests
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Debit cards
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 50.00 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Holiday Inn Express Suites The Dalles
  • Holiday Inn Express & Suites The Dalles, an IHG Hotel Hotel
  • Holiday Inn Express & Suites The Dalles, an IHG Hotel The Dalles

You should know

  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.