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"Staff was great. Friendly & helpful 2 out of 3 elevators were not working- & this had been going on for a week or more. Room was kind of shabby & b ... " More

By a verified traveler on Tue 27 Sep 2022

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Hotel Description

4-star hotel near Historic South Norwalk

In shopping district

You'll find Historic South Norwalk and Norwalk Maritime Aquarium within 3 miles (5 km) of this hotel. Chelsea Piers and The Glass House are also within 6 miles (10 km).

Business services

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the business center and free WiFi in public areas. Enjoy the 24-hour gym and perks like free self parking.

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max
$118* Per night/room Jan 1 - Jan 2

Suite

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Room, Accessible, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, Accessible, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed, Accessible

Bed Count 1 King Bed Maximum Occupancy 2 Max

DoubleTree by Hilton Norwalk ratings based on 22 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for DoubleTree by Hilton Norwalk

Everyone (12) Couples (5) Family (6)
3 out of 5
Staff was great. Friendly & helpful 2 out of 3 elevators were not working- & this had been going on for a week or more. Room was kind of shabby & beat up. Wall paper peeling & just looked & felt really dated

Posted by on Sep 27, 2022

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Comment from Hotel Management

Sep 29, 2022 by Darren

Thank you for taking the time to share your experience about your recent stay at our hotel. As a Hilton Honors member, you are our most valued guest. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. At DoubleTree by Hilton, we promise to do whatever it takes to ensure you are satisfied and hope you will consider staying with us in the future.

4 out of 5

Posted by on Jul 28, 2022

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5 out of 5

Posted by , from WEXFORD on Jul 20, 2022

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4 out of 5
The room was clean and comfortable -the bed was super comfortable and it was a good experience.

Posted by on Apr 30, 2022

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Comment from Hotel Management

May 1, 2022 by maguette loechner

Thank you for taking a moment to share your experience. . We look forward to welcoming you back to our hotel in the not too distant future!

5 out of 5

Posted by on Nov 12, 2021

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5 out of 5
Liked the property

Posted by on Oct 21, 2021

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Comment from Hotel Management

Oct 21, 2021 by Michael G./ General Manager

Thank you for staying with us and the great review score

3 out of 5

Posted by on Jul 21, 2021

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2 out of 5
The central location was good - what was terrible was the condition of the pool, which I had planned to use. The water looked murky and unclean. The common area around the pool was littered with trash. I did not use the pool. Also, the hotel advertises full restaurant service on premises, but then I found out that was only Wed-Sun, so I had to drive around looking for dinner. Also, no breakfast on Tuesday morning.

Posted by on Jul 7, 2021

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Comment from Hotel Management

Jul 12, 2021 by Michael G./ General Manager

Thank you for staying with us and we will certainly look into the concerns you stated

2 out of 5
We liked having an electric car charger. We didn’t like finding out the restaurant was closed- that was a main reason for choosing this hotel. Our television didn’t work and the response was we’ll have to move you. We were exhausted and unpacked and said no thank you. We could not turn the fan off via the wall thermostat. The engineer did try to fix but we just wanted to get to sleep.

Posted by on Jun 24, 2021

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Comment from Hotel Management

Jun 28, 2021 by Michael G./ General Manager

We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

1 out of 5
No bath towels. Called the front desk. Two hours of waiting. I had to go down at 11:00PM to get them. Also, the internet is so weak that it was useless. Those were the only reasons I stayed here.

Posted by , from Norwalk, ct on Aug 8, 2020

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Comment from Hotel Management

Aug 10, 2020 by Michael G./ General Manager

Thank you for staying with us and we apologize for delay in receiving your towels.

About the DoubleTree by Hilton Norwalk

Location 789 Connecticut Ave, Norwalk, CT 06854

Property Features

DoubleTree by Hilton Norwalk offers its guests an indoor pool and a 24-hour fitness center. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces. There's an onsite business center. Multilingual staff, gift shops/newsstands, and concierge services are also featured at the business-friendly DoubleTree by Hilton Norwalk. Self parking is free. Smoking is allowed in designated areas at this 4-star Norwalk hotel.

  • 1 building
  • 265 guestrooms or units
  • 8 levels
  • Built in 1985
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Wireless internet access , Internet access (complimentary)

Available in some public areas: Free WiFi , Free wired internet , Internet access - wireless

Parking

Free self parking

Transport

  • Train station: Rowayton Station (2.5 km / 1.6 mi)
  • Parking: Free self parking

Room Amenities

DoubleTree by Hilton Norwalk offers 265 accommodations with MP3 docking stations and safes. Beds feature Egyptian cotton sheets, down comforters, and premium bedding. 32-inch flat-screen televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Norwalk hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • MP3 dock
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Egyptian cotton linens
  • Hypo-allergenic bedding
  • Down blanket
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy full breakfast on weekdays from 6:30 AM to 10:30 AM and on weekends from 7:00 AM to 11:00 AM.

Saffire - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

  • Horse riding nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 1 AM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Carte Blanche, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available.

  • Car recommended
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Contactless check-in is available
  • No rollaway/extra beds available
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: USD 16.95 per person (approximately)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • DoubleTree Hilton Hotel Norwalk
  • DoubleTree Hilton Norwalk
  • DoubleTree Norwalk
  • Hilton DoubleTree Norwalk
  • Norwalk DoubleTree
  • Norwalk Hilton DoubleTree
  • Doubletree - Norwalk Hotel Norwalk
  • DoubleTree Hilton Norwalk Hotel
  • DoubleTree by Hilton Norwalk Hotel
  • DoubleTree by Hilton Norwalk Norwalk
  • DoubleTree by Hilton Norwalk Hotel Norwalk

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.