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"Very old needs repair and update through out " More

By a verified traveler on Thu 27 Jan 2022

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Hotel Description

Hotel near Cape Fear Valley Medical Center in Fayetteville

Terry Sanford stay

A stay at this Terry Sanford hotel places you within half a mile (1 km) of Cape Fear Valley Medical Center and 3 miles (5 km) of Cross Creek Mall. Crown Center and Cape Fear Botanical Gardens are also within 6 miles (10 km).

Free perks

This hotel features free WiFi in public areas, laundry facilities, and free self parking. Enjoy the free on-the-go breakfast each morning. A picnic area and a safe deposit box are also provided.

Studio, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$69* Per night/room Apr 24 - Apr 25

Studio, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Studio, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Extended Stay America Suites Fayetteville Owen Dr ratings based on 17 Verified Reviews

Review Summary
2.9 out of 5 3.0 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Extended Stay America Suites Fayetteville Owen Dr

Everyone (9) Business (1) Couples (3) Family (1)
3 out of 5
Very old needs repair and update through out

Posted by on Jan 27, 2022

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Comment from Hotel Management

Jan 29, 2022 by Hotel Management

Joseph, thank you for staying with us and for taking the time to post a review. We are sorry our hotel did not meet your expectations. We agree there are areas within the hotel that are beginning to show their age. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. Until those plans are approved, our goal is to deliver the best service of any hotel in the area, and we hope you'll make plans to stay with us again! Sincerely, Hotel Management

5 out of 5
Room and premises were very attractive, clean and neat.

Posted by , from JACKSONVILLE on Jan 8, 2022

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Comment from Hotel Management

Jan 9, 2022 by Hotel Management

On behalf of our team at Extended Stay America, thank you for the excellent rating. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you, and we hope we will continue to be your hotel of choice whenever you return to this area. Sincerely, Hotel Management

3 out of 5

Posted by on Dec 22, 2019

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1 out of 5
Dirtiest hotel I have ever been in. The toilet didn’t even flush so I fixed it for them. Stains all over the bed and counters were all chipped up. They had WiFi but the service counter must have spelled my name wrong so I couldn’t even log in. By far my worst hotel experience.

Posted by on Nov 16, 2019

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Comment from Hotel Management

Nov 17, 2019 by Hotel Management 

Please accept our sincere apology for the cleanliness and maintenance issues you encountered with your room. We have shared your feedback with the appropriate teams so that corrective measures can be taken. We are also sorry for the inconvenience you experienced while connecting to the wi-fi. We wish we had the opportunity to address this while you were here as we would have done our best to ensure you were comfortable. We appreciate you bringing this to our attention and hope you will reconsider staying with us again. Sincerely, Hotel Management

1 out of 5
The room smell like marijuana. there is nothing they offered like a coffee maker etc. the breakfast was crap unless you like coffee and mini muffins that’s all there was to eat never again will I stay there!!!

Posted by on May 22, 2019

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Comment from Hotel Management

May 23, 2019 by Hotel Management

We appreciate you being our guest and providing your feedback. We apologize for the odor coming from your suite and that this ruined your stay. We are also sorry our selections at our complimentary grab-and-go breakfast did not live up to your expectations. We will certainly pass along your feedback to the appropriate team regarding food and beverage selections at our hotel. We appreciate your feedback, and we hope to have a second chance to prove ourselves. Sincerely, Hotel Management

5 out of 5

Posted by on Mar 24, 2019

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Comment from Hotel Management

Apr 11, 2019 by Hotel Management

Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management

3 out of 5
I liked the size and spaciousness of the room, as well as most of the furnishings. I was moderately satisfied with the cleanliness overall, but the room did have an odd smell. The overall condition was below average.

Posted by on Mar 17, 2019

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Comment from Hotel Management

Mar 18, 2019 by Hotel Management

Thank you for evaluating your visit to our hotel. Although you liked certain aspects of our hotel, we apologize for the odor issue. Your experience is shared with our housekeeping department to revisit our deep cleaning program and make improvements so that our future guests are not similarly impacted. We hope you’ll choose us again on your next trip to our area. Sincerely, Hotel Management

2 out of 5

Posted by on Mar 4, 2019

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Comment from Hotel Management

Apr 20, 2019 by Hotel Management

Thank you for taking the time to post your feedback. It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management

1 out of 5
Reported someone smoking mariuanga in the room next door,nothing done. Almost got in a fight with them. Its like wow,what kind of place is this. No coffee maker...no icr....no cups. The clerk told me it would be a 250.00 doller fine if evidence of smoking.....really!!!!

Posted by on Feb 18, 2019

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Comment from Hotel Management

Feb 20, 2019 by Hotel Management

Dear Guest, thank you for choosing to stay with us and for the valued feedback. We are sorry for the inconvenience you experienced due to your neighbour smoking. We have strict policies where we prohibit smoking in some areas so we appreciate you bringing this to our attention so we can address it appropriately. Please accept our apologies our team did not do more to ensure the enjoyable environment you deserved. Thank you again for being our guest and we hope to welcome you back soon.  Sincerely, Hotel Management

2 out of 5

Just Okay

Pros: The location was perfect as we needed to be near the Cape fear Hospital
Cons: No Hot water (only got warm)
Our room was ok. It was pretty clean but had a musty odor. The noise was our biggest complaint. Other guests were playing loud music in their car or talking loudly on their phone right outside our door in the middle of the night. The shower was warm, but never close to hot. I would stay here again in a pinch, but would try to upgrade a bit next time.....

Posted by , from Arkansas on Jul 22, 2018

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Comment from Hotel Management

Jul 23, 2018 by Hotel Management

Jen, thank you for taking the time to share your feedback. On behalf of our entire staff, we sincerely apologize for the noise and maintenance issues you experienced. We will be taking action to make sure we are more consistent in providing the level of service you expect and deserve. We hope you will consider giving us another chance so we can restore your confidence in our hotel. Sincerely, Hotel Management

About the Extended Stay America Suites Fayetteville Owen Dr

Location 408 Owen Dr, Fayetteville, NC 28304

Property Features

Free breakfast is available daily. Public spaces have free WiFi. Barbecue grills, a vending machine, and a picnic area are also featured at Extended Stay America Suites Fayetteville Owen Dr. Self parking is free. This Fayetteville hotel is smoke free.

  • 120 guestrooms or units
  • 3 levels
  • To-go breakfast (free)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Front-desk safe
  • BBQ grill(s)
  • Outdoor picnic space
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Train station: Fayetteville Station (5.9 km / 3.7 mi)
  • Parking: Free self parking

Room Amenities

Extended Stay America Suites Fayetteville Owen Dr offers 120 air-conditioned accommodations, which are accessible via exterior corridors and feature coffee/tea makers and irons/ironing boards. Kitchens offer refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. 32-inch flat-screen televisions come with premium cable channels. Housekeeping is offered on request and hair dryers can be requested.

  • In-room kitchen
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Stove
  • Coffee maker
  • Kitchenware
  • Shower and tub combination
  • Housekeeping (on request)
  • Hair dryer available
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Exterior corridor access
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Guests are served free on-the-go breakfast daily from 6 AM to 9:30 AM.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Wheelchair accessible parking
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 25.00 per pet, per night (maximum USD 150 per stay)
  • Maximum 2 pets
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International. Cash is not accepted.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Administrative fee: USD 50.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25.00 per pet, per night (maximum USD 150 per stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Extended Stay America Owen Dr. Hotel Fayetteville
  • Owen Dr.
  • Extended Stay America Fayetteville Owen Dr.
  • Extended Stay America Suites Fayetteville Owen Dr Hotel
  • Extended Stay America Suites Fayetteville Owen Dr Fayetteville

You should know

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.