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"Overall the hotel and staff are great, only dislike are the elevators. very confusing and it you are meeting people early in the morning before 7am you have to walk acrossed the parking lot to have access to get to the ground floor!!!!"

"I had a wonderful time at The Arca. Check in & out was fast and easy. My room was beautiful, great view of the pier harbour, everything you need for a wonderful stay is included - expresso machine, mini fridge, clothes hangers, umbrella, bathroom was spacious. I didnt have breakfast here so cannot comment. Its about 10min walk to the metro with is part of the southside mall which has a supermarket, restaurants including macdonalds. You can also catch buses around HK - about 5 to 10min walk to a bus stop depending on where you want to go in HK. Will definitely stay here again as its good value for the price considering how expensive HK is. You can pay $100 - $150 AUD less to stay closer to the main harbour but the rooms will be half the size, no view and probably not quiet for a good sleep. Book this hotel, its worth it."

"The Hollywood Hotel might be the cheapest cost of the three HK Disney hotels but it is still Disney worthy. It was beautifully clean and chic in the interior and exterior, especially the spacious welcoming lobby, and the outdoor pool (which pleasantly has a water slide that the kids enjoyed immensely). The room was amazingly marvel, with us getting the Marvel Themed room, which had beautiful wall art and a personalized Marvel welcome screen on the TV. All the facilities were well thought out and in good working condition (tv, a/c, outlets, power adapters, light control console, safe, washroom facilities and locks). They were able to accommodate our request for connecting rooms for us and another room in out group which made for a more home-like and comfortable experience. Finally would like to shout out front desk member Louisa who was very friendly and made our check-in efficient and answered all our questions, and also Joe, who was the only member manning the welcoming lobby area when we were checking out at 6am on Aug 27. He assisted us with the luggage for our big group (3 rooms) and helped save us time and money by suggesting and obtaining 2 cabs that could hold us and all our luggage (we were initially going to take public transit since through Klook most transport services stated we would need more than 2 vehicles for the amount of luggage we had). Overall great experience, minor downside is if you stay for the fireworks at the park (shuttle ride wait might be long)."

"We stayed at this hotel from 9/9/25 to 22/9/25 and the only thing we can advise is do not stay at this hotel if you come from a western country. The staff treat the people from the UK totally different to the Chinese in the level of service they provide. We booked a Deluxe Harbour View room but upgraded to one with Club access and we were glad that we did. The room had a great view of Victoria Harbour but the hotel did not comply with our request of a high floor. The room was on the 12th floor but most club rooms were between the 18th and 20th floors. The reason we upgraded to one with club access was that breakfast was included in the price. Although it was somewhat limited in the choice you had, and was mostly warm at best, it did save us quite a lot of money. However, the club room staff were annoying because they watched your every move, and as soon as one of you finished eating they would come and take the plate away. Despite this we were glad we did have the club access because all meals at the hotel were extremely expensive for what they provided. With regards the 5 star rating this hotel is given at best we would rate it a 3 star playing at 5 stars. Concerning the location it is to far out of the main attractions although the MTR is close. Therefore our advice is do not stay at this hotel and stay at one of branded hotels like the Hyatt if you are from the UK or English speaking country. "

"Staffs are very polite and friendly "

"Front desk was very helpful. housekeeping staff had made my room very clean and tidy. love the hotel location which is connecting to a shopping mall with MTR access. "