4.6 out of 5

"We were at this Resort 2 years ago. I gave it a 5 star then but had to only go 4 star this time. The Resort is beautiful and the staff is excellent. ... " More

By a verified traveler on Thu 08 Mar 2018

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Hotel Description

4-star beachfront property near Xpu-ha Beach

Beachfront retreat

Within 6 miles (10 km) of this Xpu-Ha property, you'll find Xpu-ha Beach and Dolphin Discovery. Bel Air Animal Park and Ecopark Kantun Chi are also within 6 miles (10 km).

All-inclusive

This all-inclusive property features a full-service spa, a nightclub, and 9 restaurants. Relax with a drink at one of the 5 bars/lounges and enjoy free perks like free self parking and WiFi in public areas. There's an outdoor pool on site, and laundry facilities and concierge services are also offered.

Free WiFi, MP3 docks

The 288 guestrooms feature free WiFi, plasma TVs with cable channels, and thoughtful touches like minibars (stocked with some free items) and pillow menus. Furnished balconies, MP3 docks, and 24-hour room service are also available.

Privileged Romance

Bed Count 1 King Bed Maximum Occupancy 2 Max

Privileged Deluxe & Rauxa

Bed Count 1 King Bed Maximum Occupancy 2 Max

Premium Room

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Privileged Junior Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Privileged Deluxe

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Catalonia Royal Tulum - Adults Only - All Inclusive ratings based on 56 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Catalonia Royal Tulum - Adults Only - All Inclusive

Everyone (16) Couples (6) Family (1)
5 out of 5
The staff was ALL amazing! They were very helpful, friendly, outgoing, and fun. They made the experience great! The beach was clean and perfect. The pool was great, but it did not have a swim up bar like advertised. However, there was a bar just 30-40 feet away from one end. Overall would certainly recommend this resort to anyone traveling to Riviera Maya!

Posted by , from Louisville, Ky on Feb 17, 2019

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Comment from Hotel Management

Feb 18, 2019 by General Manager

Dear James, thank you very much for your contribution, we love knowing that our guests return home with a good impression of our staff, no doubt this team works with their heart. On the other hand, I searched the website for which you have booked and can not find the part that offers swim up bar, could you be so kind and help us find it? We do not want more guests to have this incorrect information. Thank you very much for your visit and we hope you return soon. Best regards.

4 out of 5

Second Visit

Pros: The beautiful setting and the staff
Cons: If you have a dress code as you say just enforce it or change it to come as you want.
Location: The resort has many offerings off the property
We were at this Resort 2 years ago. I gave it a 5 star then but had to only go 4 star this time. The Resort is beautiful and the staff is excellent. The walkway from the rooms through the jungle is unique and beautiful especially at night when the wooden walkway changes colors. Now the changes in management. You don't have to upgrade to the Privilege option. It use to be you would be closer to the beach but they took building 6 and made it for Exclusive only, which is their time share people. It use to be buildings 5 and 6 were for the upgrade to Privilege. So closer to the beach is out. Before the Privilege upgrade gave you a private section of the beach and the hot tub overlooking the beach. Now the beach is for everyone except a small roped off section for the Exclusive members and the beach hot tub is open to everyone. The only thing you get for the upgrade is the use of the spa hot tub, sauna, and steam room and an extra restaurant called the Beloved. We felt the Beloved Restaurant wasn't nearly as good as 2 years ago. With the other 5 restaurants and buffet you get wonderful service and excellent food that can't be beat. Also the Resort removed all the palapas around the pool and replaced them with umbrellas which means far less shade and limited seating. Dress Code: there is none no matter what is written. We saw everything from flip flops,torn jean shorts,t shirts, long pants,collared shirts etc. Wear what you want because nothing is said.

Posted by , from Minnesota on Mar 8, 2018

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Comment from Hotel Management

Mar 10, 2018 by General Manager

Dear Larry: Thank you for your feedback. We are so glad you enjoyed every aspect of your stay. Thank you for your nice remarks about the facilities, restaurants and friendly staff. We highly value your observations regarding our services, as we believe that they are the key to the continuing process of improvement. Thank you a lot for recommending us. We'll be waitting for your return. Regards, General Manager

5 out of 5

Best beach and staff.

Pros: Beach and new friends you will soon have.
Cons: That I could stay longer.Away from the
Location: Away from the hustle and bustle of beachs full of Mega Resorts.
7 trips now never a care in the world. Everyone that works there from top to bottom greet you with a smile and a good day that they truly mean.

Posted by on Dec 21, 2017

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Comment from Hotel Management

Dec 26, 2017 by Guest Experience Manager

Dear Guest, We would like to thank you for your feedback about your recent stay with us, it’s comfortable to know that you had a good time with us and you will keep a good memory of Mexico and our Hotel. It will be a pleasure for us to receive you again in the near future so we will have another opportunity to pamper you and exceed your expectations. Regards, Guest Experience Manager

5 out of 5

Friendly, Quiet, Relaxing, Beautiful!

Pros: Extremely friendly staff, very clean, quiet, beautiful, wide variety of food options
We were amazed by the friendliness of the staff. They attended to every need with a smile. Weeks later we still talk about how kind and friendly they were! The resort itself is stunning. It takes just a couple minutes to walk (the walkway is beautiful!) to the swimming pool and then the gorgeous beach is right there. It's a smaller resort, so it was quiet and there was always a place to sit or lounge. There is a variety of food options with all the different restaurants, so we never got tired of the food. The perks they offer with the privileged or deluxe rooms is totally worth it for a more special vacation. The room itself was large, comfortable, extremely clean, and relaxing. They provided more water bottles and changed out the beach towels every day. If you're looking for a vacation that will be refreshing and rejuvenating, this is the one!

Posted by , from New York, NY on Sep 16, 2017

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Comment from Hotel Management

Sep 19, 2017 by Guest Experience Manager

Dear guest, We would like to thank you such nice comments about our hotel facilities. We all are deeply glad to hear that you spent a great time with us. It will be a pleasure for us to receive you again in the near future so we will have another opportunity to pamper you and exceed your expectations. Warm Regards, Guest Experience Manager

5 out of 5

Excellent!

The whole experience was wonderful! Low key, quiet vacation. Beautiful beach with clear water. Great snorkeling just off the beach. Kayaking and paddle boarding included. Felt extremely safe the whole time. Never felt crowded. Great food options and staff always waiting to get you a drink. The staff was awesome! They were all friendly and seemed to really enjoy their job. Overall the perfect, relaxing vacation. I can't wait to go back!

Posted by on Sep 10, 2017

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Comment from Hotel Management

Sep 17, 2017 by Guest Experience Manager

Dear Guest, We would like to thank you for your feedback about your recent stay with us, it’s comfortable to know that you had a good time with us and you will keep a good memory of Mexico and our Hotel. It will be a pleasure for us to receive you again in the near future so we will have another opportunity to pamper you and exceed your expectations. Warm Regards, Guest Experience Manager

4 out of 5

Too many changes...

Pros: The rooms and grounds are clean and maintained. This has a very nice beach.
Cons: I would like to see the resort less commercialized and not to have the time shares. The overall atmosphere is lacking from what it used to be.
Location: Most of the excursions, even if they say half a day you will want to plan on being away from the resort for at least 3/4 of the day.
We have been coming to this hotel since 2010. There has been a lot of changes over the years. This year it was very noticeable that they are making it more commercialized and it doesn't have the charm of a smaller resort anymore. The staff used to interact more with the visitors and were happy. It was obvious that smiles were forced and interaction was limited. Since they have been selling time shares (exclusive memberships) it is obvious this is where they want to focus. The beach is segregated into 3 different levels which is dependent upon if you upgraded your room or have a time share. There have been a few menu changes since we have been coming, more noticeably this year. We usually tell all our friends about this resort and that they shouldn't worry about getting sick from the food and drink, however for the last 2 years we have gotten very sick from the food. We haven't decided if we will go back.

Posted by on Jul 11, 2017

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Comment from Hotel Management

Jul 13, 2017 by Guest Experience Manager

Dear Guest: Thank you very much for your feedback. We deeply apologize if your stay with us was not a completely perfect experience. We truly appreciate it and also We certainly hope you will decide to visit us again in the future, thus giving us another chance not only to comply with, but to exceed your highest expectations. Regards, Guest Experience Manager

5 out of 5

Great Stay!!

We loved the Catalonia Royale Tulum! The property is beautiful with an expansive beach and many water sports. The pool was fabulous and we cannot say enough about the staff. So welcoming and gracious. Excellent dining. We are already planning our next stay. If you are looking for an adult all inclusive do not hesitate!

Posted by , from Eden, WI on May 1, 2017

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Comment from Hotel Management

May 5, 2017 by Guest Experience Manager

Dear Guest, We would like to thank you such nice comments about our hotel facilities. We all are deeply glad to hear that you spent a great time with us. It will be a pleasure for us to receive you again in the near future so we will have another opportunity to pamper you and exceed your expectations. Regards, Cinthya Esparza Guest Experience Manager

5 out of 5

Who could ask for anything more1

From drinks at check in to the silky beach it was totally awesome. The staff was absolutely terrific and the property was beautiful and very clean. Restaurant choices were wonderful and the bars were very good and served quality drinks. The beach was beautiful with silky sand and smooth waters, abundant lounges and wait staff for drinks. They always had fun games going and the evenings had varied musical entertainment by the pool. Will be returning soon!

Posted by , from Salina Ks on Oct 25, 2016

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Comment from Hotel Management

Oct 31, 2016 by General Manager

Dear Larry, Thank you for your review and for staying at Catalonia Royal Tulum. We are very grateful to hear that you had a nice experience with us and that you enjoyed the services and facilities. We'll be waiting for you for your next trip, it will be our pleasure to welcome and pamper you once again. Best Regards

5 out of 5

Wonderful Honeymoon Stay

Pros: Everything
Cons: Not much, if anything.
We stayed at Catalonia Royal Tulum as a relatively cheap all-inclusive honeymoon option. The hotel was phenomenal. I've been to several beaches in the United States, South America, and Mexico, and this is probably the prettiest of them all. Words simply cannot do it justice. As for the resort, this is the nicest place I've ever stayed. The place is relatively small, which allows its patrons easy access to beach chairs at all times of the day, restaurants that don't require reservations, and a fairly quiet and peaceful grounds. The food was terrific in all respects and there are several restaurants that should please all. The best recommendation I can give is to upgrade to a Privileged room. Even if you are on your honeymoon, I would go with the Privileged Deluxe sweet, as they are very modern looking and spacious. The honeymoon sweet was nice, but I'd have rather gone with Privileged Deluxe even on direct comparison, let alone the lower price. The main reason you upgrade is to get access to the B-Loved Restaurant and the private beach. Both items are absolutely necessary, and I could never go back. Finally, one of the bartenders there, Josue, is by far the best bartender I've encountered in any resort. He worked at the B-Loved Restaurant the first few nights of our stay, and he absolutely made our stay perfect. It was an absolute shame to see him switched to one of the buffet bars. Anyways, ask for him personally if you get the opportunity. You won't regret it.

Posted by , from Kansas City on Aug 7, 2016

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Comment from Hotel Management

Sep 2, 2016 by General Manager

Dear Mark, Thank you for taking the time to post your feedback about your vacation at our Resort. It is nice to know that you had a spectacular trip and that you enjoyed our facilities and services. We really appreciated your recommendation, What a compliment! We definitely hope you will decide to visit us again in the future; it will be our pleasure to welcome and pamper you once again! Best Regards

5 out of 5

fantastic, Top of the line in every way

Pros: Beach,Food,People
Cons: we love it here
Location: 60 miles from airport, best day does super job, great shopping in playa del carmen,swim with turtles in Akumal, located in the jungle
This is our 4th trip to Catalonia. It was our best. The rooms are everything you would want, clean, great maid service, fill fridge every day, neat towel animalsl on turn down service.ALL BARTENDERS ARE FUN, make conversations,good drinks fast service, beach service also good. Restaurants are awsome ,food great,waiters work hard david is super in Italian restaurants. The BEACH is unbelievable. They work hard to keep it awsome. We had a death in our family and needed help making new arrangements,transportation to airport, change of flights, connecting flights ect.Asis Fernando,and especially karina, the hotel manager took care of everthing,God bless them, a very special group of people. We had to leave 3 days early and they reimbursed us our money for those nights. We will be back, Dont want to go anywhere else!

Posted by , from lima,ohio on Jul 10, 2016

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Comment from Hotel Management

Sep 2, 2016 by General Manager

Dear Peggy & John, Thank you for taking the time to post your feedback about your vacation at our Resort. It is nice to know that you had a nice trip and that you enjoyed our facilities and services. We definitely hope you will decide to visit us again in the future; it will be our pleasure to welcome and pamper you once again! Best Regards

About the Catalonia Royal Tulum - Adults Only - All Inclusive

Location Carr Cancun Chetumal Km 264 5, Xpu-Ha, QROO 77790

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included.

Food and beverages

  • All buffet and à la carte meals, snacks, and local beverages included
  • 24-hour room service

Activities and facilities/equipment
Water activities

  • Kayaking
  • Snorkeling

Land activities
  • Fitness facilities
  • Volleyball

Lessons/classes/games
  • Aerobics

Entertainment

  • Access to onsite clubs
  • Onsite live performances

Not included

  • Motorized water sports
  • Scuba-diving excursions
  • Scuba-diving lessons

  • Kayaking included
  • Access to onsite clubs included
  • Scuba diving lessons not included
  • Aerobics classes/lessons included
  • Taxes included
  • 24-hour room service
  • Buffet and à la carte dining
  • Gratuities included
  • Local beverages and soft drinks only
  • Fitness facilities included
  • All food and beverages included
  • Food and beverage restrictions apply
  • Volleyball included
  • Scuba diving excursions not included
  • Motorized water sports not included
  • Onsite live performances included
  • Snorkeling included

Property Features

Catalonia Royal Tulum - Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Catalonia Royal Tulum - Adults Only - All Inclusive offers its guests a full-service spa, an outdoor pool, and a spa tub. There are 9 restaurants on site, along with a snack bar/deli. You can unwind with a drink at one of the 5 bars/lounges. A computer station is on site, and both WiFi and wired Internet are free in public spaces. A nightclub, a fitness center, and a sauna are also featured at the eco-friendly Catalonia Royal Tulum - Adults Only - All Inclusive. Self parking is free. Smoking is allowed in designated areas at this 4-star Xpu-Ha property.

  • 288 guestrooms or units
  • 3 levels
  • 6 buildings
  • 9 dining venues
  • 5 bars or lounges
  • Built in 2000
  • Nightclub
  • Deli
  • Umbrellas for the pool
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Computer for guest use
  • ATM
  • Onsite shopping
  • Bellhop
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (80.9 km / 50.3 mi)
  • Parking: Free self parking

Room Amenities

Catalonia Royal Tulum - Adults Only - All Inclusive offers 288 air-conditioned accommodations, which are accessible via exterior corridors and feature MP3 docking stations and minibars (stocked with some free items). Rooms open to furnished balconies. A pillow menu is available. Plasma televisions come with premium cable channels. Bathrooms include showers, bathrobes, slippers, and hair dryers. This Xpu-Ha property provides complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

  • Private balcony (furnished)
  • Stocked minibar (select free items)
  • MP3 dock
  • In-room dining (24 hours)
  • Plasma television
  • Cable channels
  • Premium channels
  • Coffee maker
  • Pillow options
  • Shower
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

La Selva - This restaurant serves breakfast and dinner. Open daily.

La Palapa - This poolside buffet restaurant serves lunch only. Guests can enjoy alfresco dining (weather permitting). Open daily.

Centenario - This restaurant specializes in Mexican cuisine and serves dinner only. Open daily.

Terrace Tapas Lounge& Bar - This tapas bar serves dinner only. Guests can enjoy alfresco dining (weather permitting). Open daily.

La Toscana - This restaurant specializes in Italian cuisine and serves dinner only. Open daily.

24-hour room service is available.

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Parasailing nearby
  • Fitness classes on site
  • Sailing on site
  • Scuba diving on site
  • Beach volleyball on site
  • Kayaking on site

Spa Services

Alegria Spa has 6 treatment rooms including rooms for couples. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily.

  • Number of treatment rooms 6
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Reflexology
  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children 18 and younger are not allowed at this adults-only property. All guests older than 18 are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • No elevators
  • Minimum guest age is 18
  • Caters to adults only

Fees

 

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee
  • Christmas Eve gala dinner fee
  • Resort fee

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

Hotel Names

  • Catalonia Royal Tulum Adults
  • Catalonia Royal Tulum Adults All Inclusive Xpu-Ha
  • Catalonia Royal Tulum Adults Xpu-Ha
  • Catalonia Royal Tulum Adults Only All Inclusive

You should know

  • Pool access available from 8 AM to 8 PM.
  • The total price shown includes a resort fee.
  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • This is an adults-only property and children 18 years old and younger aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Promotions

Privileged Guest Amenities

Book a stay in a Privileged Junior Suite or a Privileged Honeymoon room category and receive the following amenities: Bali bed at the pool with a bottle of sparkling wine, fruit, and chocolate (once per stay); 30-minute couple's massage (once per stay); free access to the spa's wet areas; 10% off all extra services; special check-in area; welcome cocktail; early check-in and late check-out, subject to availability; fruit basket 1st day of stay, bottle of wine and cheese on 3rd day of stay, and tropical fruit and bottle of tequila bottle on 4th day of stay; a la carte breakfast in La Palapa restaurant.


Full details at check-in. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.