Pet Friendly Hotels in Santo Spirito From $54

Horrible experience. We booked this hotel 4 months before the trip, we received a confirmation email from Travelocity with a very nice room photo included. When we arrived, they said we reserved an apartment which was not the same as the picture shown in the reservation confirmation. The apartment had 2 rooms, air conditioning only in one but was not working. It was very warm (34ºC, 93ºF) and very humid with a strong humidity smell in the air. I requested to repair the air conditioning or replace it (it was portable) but when we came back a few hours later, we had 3 fans in the rooms, period. The apartment was very dark, only one window for all rooms. We opened it for a few minutes to get fresh air at 9pm but it was in front of a Bar's terrace full of people drinking and smoking so we had to close it again. We were traveling with our 2 kids so at 10PM we had to start looking for a different hotel for that night that cost us a fortune since the city was pretty packed of tourists. We were charged 28€ for the parking and arrived at 12am to the new hotel after packing everything again and our kids and us were exhausted and frustrated. Nightmare in Florence i would say. See the photos of what was promised versus reality.

A beautiful, unique setting, gorgeous views and gardens, thoughtful staff. This historic villa stirred our imagination and gave us an escape from the heat and congestion of Florence. A short taxi ride down a winding old road that cuts through the hills around Florence allowed us to zip into town for museum trips, shopping and dinner. We loved it.

The room was breathtakingly lovely, as was the whole palace. The staff are all friendly, attentive and couldn't do enough for us. The breakfast is also excellent. The hotel is convenient for all the main attractions of Florence and the views from the roof terrace are stunning. I would recommend the Palace to everyone.

First of all the hotel was kind of hard to find, being it was located on a one way street sitting back in the distance behind a gate. Staff was very friendly and helpful. Hotel was remodeled into a modern type setting kinda of a retro look. The room we had was cool right when we got there with modern features, but lack comfort and quality. Examples: Bathroom door handle fell off instantly, shower drain backed up all the time, no place to store luggage, and the bed was hard as a rock.