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 San Juan •1 Room
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San Juan Water and Beach Club

4-star property
2 Tartak St, Carolina, 1-855-201-7819

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3.9 out of 5
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See all 27 Travelocity Reviews

"I love the fact the beach was right there. Hotel was very clean. Few things that could use improving was the elevators where very slow or would get s ... " More

By a verified traveler on Fri 19 Mar 2021

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Hotel Description

4-star beachfront hotel near Carolina Beach

Beachfront retreat

At this Isla Verde hotel, you'll be well placed to visit Carolina Beach and Isla Verde Beach, both within a 5-minute walk. Balneario de Carolina and Pine Grove Beach are also within 2 miles (3 km).

Dining options, 2 bars/lounges

This boutique hotel's 2 restaurants, 2 bars/lounges, and outdoor pool are some of the featured amenities. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and valet parking. There's a rooftop terrace on site, and a 24-hour front desk and a terrace are also provided.

Free WiFi, iPod docks

The 80 guestrooms boast modern comforts like LCD TVs with cable channels, free WiFi, and iPod docking stations. Other amenities include premium bedding, coffee/tea makers, and free local calls. Housekeeping is available once per stay.

Room, 2 Double Beds, Partial Ocean View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Suite, Oceanfront

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed, Oceanfront

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, City View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Balcony, Oceanfront

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Partial Ocean View

Bed Count 1 King Bed Maximum Occupancy 2 Max

San Juan Water and Beach Club ratings based on 27 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for San Juan Water and Beach Club

Everyone (11) Couples (11) Family (5)
4 out of 5
I love the fact the beach was right there. Hotel was very clean. Few things that could use improving was the elevators where very slow or would get stuck. The door to are little patio would not open. Was off track or was stucks.

Posted by on Mar 19, 2021

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Comment from Hotel Management

Mar 30, 2021 by Manager

Dear Guest, We appreciate the time you took to write this review. It is a pleasure for us to serve all our customers in the best way. We are schedule for a full renovation very soon, we hope you can come by to enjoy our new design. We hope you come back soon to visit us!.

2 out of 5
Bad service not clean ...housekeeping was not available

Posted by on Feb 23, 2021

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Comment from Hotel Management

Mar 8, 2021 by Manager

Dear Guest, We appreciate your time to share your experience. We are sorry to hear you had less than satisfactory experience with us, and we apologize we were not able to meet all your needs. We are working hard towards improving all the aspects of the hotel and we will discuss with our management for immediate action. Best,

5 out of 5

Posted by on Feb 20, 2020

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Comment from Hotel Management

Feb 20, 2020 by Manager

Thank you for the five star rate and for choosing the WBC for your stay. We appreciate your feedback and we will share your appreciation with our team. We cant wait to welcome you back for more wonderful experience! Warm Regards,

3 out of 5

Posted by on Jan 29, 2020

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Comment from Hotel Management

Jan 31, 2020 by manager

Thanks for staying with us. We appreciate your feedback!

4 out of 5
This property has some very nice amenities such as the rooftop bar and pool along with access to the beach and chairs. They will provide towels at the lobby counter for the beach if you just ask. The one drawback was the cleanliness of the room. There are white cushions on the windowsill and to speak frankly it looked as if someone was sitting on them while nude...!?? We had a great view of the beach to the East and the staff were all very friendly. If you need items there is a Walgreens within a 10 minute walk.

Posted by on Oct 27, 2019

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Comment from Hotel Management

Oct 30, 2019 by manage

hank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. We will certainly address the issues mentioned in your review immediately. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

5 out of 5
Pool, roof top , view, staffed was nice and helpful

Posted by on Oct 23, 2019

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Comment from Hotel Management

Oct 23, 2019 by manager

Thank you for taking the time to share your feedback with us! We love to see that you were able to have an amazing stay with us. Hopefully see you again soon for another great getawa

2 out of 5
I liked being right next to the beach but the floors in my room were very dirty I could not even walk around bear foot

Posted by , from Los Angeles California on Oct 22, 2019

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Comment from Hotel Management

Oct 22, 2019 by manager

Dear Guest while I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

4 out of 5
Pros: being on the beach Cons: there were only a few staff that were friendly. Most never even acknowledged us with a simple “good morning “ Good evening “

Posted by on Oct 17, 2019

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Comment from Hotel Management

Oct 21, 2019 by manager

On behalf of the WBC, please accept our apologies. Thank you for taking the time to share your feedback. While we wish you had a better experience, feedback like this is were we learn and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure that we will do our best to give you the great Hotel experience that so many of our guests have grown so fond of.

3 out of 5

Posted by on Oct 16, 2019

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Comment from Hotel Management

Oct 21, 2019 by manager

We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

4 out of 5
Everything was excellent Good service, good staff and I love the place

Posted by on Oct 15, 2019

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Comment from Hotel Management

Oct 16, 2019 by manager

Thank you for taking the time to share your feedback with us! We love to see that you were able to have an amazing stay with us. Hopefully see you again soon for another great getaway!

About the San Juan Water and Beach Club

Location 2 Tartak St, Carolina, 00979

Property Features

There are 2 restaurants on site. You can unwind with a drink at one of the 2 bars/lounges. There's an onsite 24-hour business center. A computer station is on site and WiFi is free in public spaces. An outdoor pool, a rooftop terrace, and tour/ticket assistance are also featured at the business-friendly San Juan Water and Beach Club. For a fee, parking is available. This 4-star Carolina hotel is smoke free.

  • 1 building
  • 80 guestrooms or units
  • 11 levels
  • 2 dining venues
  • 2 bars or lounges
  • Terrace on the roof
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Wedding services available
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Refrigerator (on request)
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Long-term parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Luis Munoz Marin Intl. Airport (SJU) (4.7 km / 2.9 mi)
  • Parking: Valet parking and extended parking available for a surcharge

Room Amenities

San Juan Water and Beach Club offers 80 accommodations with iPod docking stations and safes. Beds feature premium bedding. 32-inch LCD televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. Refrigerators and irons/ironing boards can be requested. Housekeeping is provided once per stay.

  • IPod dock
  • LCD television
  • Cable channels
  • Refrigerator available
  • Coffee maker
  • Luxury bedding
  • Shower
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (once per stay)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Zest - This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Golfing nearby
  • Snorkeling nearby
  • Parasailing nearby
  • Kayaking nearby
  • Sailing nearby
  • Windsurfing nearby
  • Scuba diving nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

This property requires a credit card deposit for any bookings where payment for the stay will be made on site instead of at the time of booking.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards. Cash is not accepted.

For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

  • One child stays free
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Cash or credit card deposit required
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: 16 percent of room rate

The resort fee includes:

  • Pool access
  • Beach access
  • Beach loungers
  • Beach towels
  • Health club access
  • Fitness center access
  • Business center/computer access
  • Phone calls
  • In-room safe
  • In-room coffee
  • Housekeeping

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Secured valet parking fee: USD 16.73 per night
  • Extended parking fee: USD 16.73 per night
  • Early check-in fee: USD 100.00 (subject to availability)
  • Late check-out fee: USD 100.00 (subject to availability)
  • Refrigerator fee: USD 20.00 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

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You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.