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"I would like to see that there is a jacuzzi by the pool. A hot jacuzzi. Also, I did not like that the cabanas were $125 per day. I thought they were i ... " More

By a verified traveler on Mon 05 Jun 2023

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Hotel Description

4-star beachfront resort near Coco Beach Golf and Country Club

Beachfront retreat

With a stay at this Zarzal resort, you'll be within 2 miles (3 km) of Coco Beach Golf and Country Club and 6 miles (10 km) of Luquillo Beach. Also within 9 miles (15 km) are Carabali Rainforest Park and El Yunque National Forest.

36-hole golf course

This smoke-free resort features a golf course, a full-service spa, and 4 restaurants. Relax with sun loungers and beach umbrellas, and cool off with a drink at the beachside bar. There's fun for all ages with a children's pool and a playground, and in-room childcare is an added bonus.

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max
$319* Per night/room Jul 5 - Jul 6

Suite, 1 King Bed (Regency)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Premium Room, 1 King Bed, Garden View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, 2 Double Beds, Oceanfront

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Room, 1 King Bed, Oceanfront

Bed Count 1 King Bed Maximum Occupancy 3 Max

Villa (1 King & 1 Sofabed)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Hyatt Regency Grand Reserve Puerto Rico ratings based on 26 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hyatt Regency Grand Reserve Puerto Rico

Everyone (6) Couples (10) Family (8)
5 out of 5
Loved the property

Posted by on Jun 6, 2023

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4 out of 5
I would like to see that there is a jacuzzi by the pool. A hot jacuzzi. Also, I did not like that the cabanas were $125 per day. I thought they were included. They were all empty.

Posted by on Jun 5, 2023

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5 out of 5

Posted by on May 26, 2023

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2 out of 5
I came here in May 2022, and was very happy with the resort. Although the beach is rocky and does not have the clearest waters, I decided to go back for a quick getaway in November 2022. To my surprise, one of the restaurants that we were familiar with from the last time was closed. Instead, there is now an Asian restaurant with blah food , the bar food is also not great at all and the steakhouse is so so . With no restaurants around you have no choice but to eat there. What I am also disappointed at is the fact that they have bedbugs. I let the resort management know, and they simply did not care. I have bedbug bites all over my body, and they will not stop itching. How do you not care about someone’s well being. I bet I’m not the only one either. That just made the beach so much worse, food so much worse, experience so much worse. Everyone’s dreads going to hotels with bedbugs. Situations can be handled but when no one cares it makes you go elsewhere.

Posted by , from whiting on Nov 28, 2022

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5 out of 5

Posted by on Oct 16, 2022

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4 out of 5
Hyatte Regency Grand Reserve is the most beautiful resort my wife and I have ever been to. The pools are warm and clean. The Views are amazing. The staff is very friendly, helpful and accommodating, and the food was delicious! With that being said, the food and drinks are very expensive. You will need to rent a car, because transportation to travel off the resort is extremely expensive. Over all this was an awesome experience and I highly recomend it.

Posted by on Aug 27, 2022

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5 out of 5
Excellent facilities, beautiful beachfront room, great pool

Posted by on Aug 16, 2022

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4 out of 5
Beautiful property and well kept facility, lots of extra fees and the restaurants were ok but very pricey

Posted by on Jul 2, 2022

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5 out of 5
We loved it! It’s very clean. Service was good as well.

Posted by on Jun 1, 2022

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4 out of 5
You guys don't offer free breakfast.

Posted by on May 31, 2022

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About the Hyatt Regency Grand Reserve Puerto Rico

Location 200 Coco Beach Blvd. Highway 955-I, Río Grande, 00745

All-inclusive Details

  • Gratuities not included

Property Features

Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. Summer fun is a breeze at Hyatt Regency Grand Reserve Puerto Rico, where you can play a round of golf at the golf course, cool off in one of the 3 outdoor swimming pools, and enjoy a treatment at the full-service spa. There are 4 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges, a beach bar, and a poolside bar. This beach resort also offers a children's pool, outdoor tennis courts, and a 24-hour fitness center. Parking is available for a fee. This 4-star Río Grande resort is smoke free.

  • 579 guestrooms or units
  • 2 levels
  • 20 buildings
  • 4 dining venues
  • 2 bars or lounges
  • 40000 sq ft of conference space
  • 3716 sq m of conference space
  • Deli
  • Supervised childcare (surcharge)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Bellhop
  • No smoking on site
  • Bar on the beach
  • Coffee shop
  • Bar by the pool
  • Swim-up bar

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 3
  • Children's pool
  • Free WiFi
  • Outdoor tennis courts - 1
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Playground on site
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Internet access in public areas - high speed

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Property shuttles: Airport shuttle
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Hyatt Regency Grand Reserve Puerto Rico offers 579 accommodations, which are accessible via exterior corridors and feature safes and complimentary bottled water. Rooms open to balconies or patios. Pillowtop beds feature premium bedding. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include complimentary toiletries and hair dryers. 50-inch Smart televisions come with digital channels and pay movies. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Private balcony or patio
  • Pillowtop beds
  • In-room dining (limited hours)
  • Smart television
  • Digital channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Cribs (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to 11:00 AM.

Water's Edge - This restaurant serves breakfast and lunch.

Nori Asian Grill - This restaurant serves dinner only. Open daily.

Prime 787 - This restaurant serves dinner only. Open daily.

Room service (during limited hours) is available.

Nearby Activities

Guests can play rounds at the 36-hole golf course and enjoy other recreation facilities including an outdoor tennis court. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a spa tub, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Golfing nearby
  • Beach volleyball on site
  • Kayaking on site
  • Fishing nearby
  • Casino nearby
  • Yoga classes/instruction on site
  • Horse riding nearby
  • Playground on site
  • Boat tours nearby
  • Marina nearby
  • Fitness classes on site
  • Scuba diving on site
  • Hiking/biking trails nearby

Spa Services

Rainforest Spa has 7 treatment rooms including rooms for couples. Services include hot stone massages, sports massages, facials, and body wraps. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Number of treatment rooms 7
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Hot stone massage
  • Sauna in spa
  • Prenatal massage
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 18
  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair accessible path of travel
  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • Wheelchair accessible parking
  • In-room accessibility (in select rooms)
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair accessible (may have limitations)
  • Pool hoist on site
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 4:00 PM
  • Minimum check-in age is: 21

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival. At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination. For more details, please contact the property using the information on the booking confirmation.

The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.

Hyatt Regency Grand Reserve Puerto Rico offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, and Diners Club. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; guests can access their rooms with a mobile device; masks are required in public areas; reservations are required for some onsite facilities. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors. At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination. This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt). This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (3rd party expert - Global) and COVID-19 Guidelines (CDC).

  • Property follows sanitization practices of COVID-19 Guidelines (CDC)
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Security system
  • Debit cards not accepted
  • Staffed front desk
  • LGBTQ friendly
  • Smoke detector
  • Service animals are allowed
  • Guests must provide health documentation
  • Service animals are exempt from fees/restrictions
  • Guests must provide a negative COVID-19 test result
  • Guests must provide proof of COVID-19 vaccination
  • Property does not offer onsite COVID-19 testing
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation might be required for some facilities onsite
  • Property is cleaned with disinfectant
  • Property follows sanitization practices of Ecolab (3rd party expert - Global)
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines GBAC STAR (Hyatt)
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per night
  • Resort fee: 18.0 percent of room rate

The resort fee includes:

  • Additional inclusions
  • Beach access
  • Beach towels
  • Concierge service
  • Fitness center access
  • Fitness/yoga classes
  • In-room bottled water
  • In-room coffee
  • Phone calls
  • Pool access
  • Sporting facilities or equipment
  • WiFi access (may be limited)

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 35 for adults and USD 20 for children
  • Airport shuttle fee: USD 96 per person (roundtrip)
  • Airport shuttle fee per child: USD 96 (roundtrip)
  • Self parking fee: USD 16.73 per night
  • Valet parking fee: USD 27.88 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Gran Melia Golf
  • Gran Melia Golf Puerto Rico
  • Gran Melia Golf Resort
  • Melia Coco Beach Puerto Rico Resort Rio Grande
  • Gran Melia Puerto Rico
  • Gran Melia Puerto Rico Golf
  • Gran Melia Resort Puerto Rico
  • Puerto Rico Golf Resort
  • Puerto Rico Gran Melia
  • Puerto Rico Gran Melia Resort
  • Gran Melia Golf Resort Puerto Rico Rio Grande
  • Gran Melia Golf Puerto Rico Rio Grande
  • Paradisus Puerto Rico
  • Gran Melia Golf Resort Puerto Rico Hotel Rio Grande
  • Sol Melia Rio Grande
  • Gran Melia Rio Grande
  • Melia Coco Beach Puerto Rico Resort
  • Melia Coco Beach Puerto Rico Rio Grande
  • Gran Melia Golf Resort Puerto Rico
  • Melia Coco Beach Puerto Rico Resort Rio Grande
  • Melia Coco Beach Puerto Rico Rio Grande
  • Resort Melia Coco Beach Puerto Rico Rio Grande
  • Rio Grande Melia Coco Beach Puerto Rico Resort
  • Melia Coco Beach Puerto Rico Resort
  • Resort Melia Coco Beach Puerto Rico
  • Gran Melia Golf Resort Puerto Rico
  • Hyatt Regency Coco Beach Resort Rio Grande
  • Hyatt Regency Coco Beach Rio Grande
  • Hyatt Regency Coco Beach
  • Resort Hyatt Regency Coco Beach Resort Rio Grande
  • Rio Grande Hyatt Regency Coco Beach Resort Resort
  • Resort Hyatt Regency Coco Beach Resort
  • Gran Melia Golf Resort Puerto Rico
  • Melia Coco Beach Puerto Rico
  • Hyatt Regency Coco Beach Resort Rio Grande
  • Hyatt Regency Coco Beach Rio Grande
  • Hyatt Regency Coco Beach
  • Resort Hyatt Regency Coco Beach Resort Rio Grande
  • Rio Grande Hyatt Regency Coco Beach Resort Resort
  • Resort Hyatt Regency Coco Beach Resort
  • Gran Melia Golf Resort Puerto Rico
  • Melia Coco Beach Puerto Rico
  • Hyatt Regency Coco Rio Grande

You should know

  • Pool access available from 7:00 AM to 10:00 PM.
  • Reservations are needed for golf tee times and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.