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4.3 out of 5

"This hotel was amazing!!! The staff was friendly and very helpful! " More

By a verified traveler on Sun 19 Jan 2020

Hotel Description

4-star beachfront resort near Coco Beach Golf and Country Club

Beachfront retreat

Stay at this Rio Grande resort and you'll be within 2 miles (3 km) of Coco Beach Golf and Country Club and 9 miles (15 km) of Carabali Rainforest Park. Also within 9 miles (15 km) are JungleQui Rainforest Ecoadventure Park and Luquillo Beach.

36-hole golf course

This smoke-free resort features a golf course, a full-service spa, and 4 restaurants. Relax with sun loungers and beach umbrellas, and cool off with a drink at the beachside bar. There's fun for all ages with a children's pool and a playground, and in-room childcare is an added bonus.

Free WiFi, comfy beds

The 543 guestrooms feature comforts like pillowtop beds and premium bedding, while refrigerators and coffee/tea makers offer the conveniences of home. Other amenities include free WiFi, balconies or patios, and Smart TVs with digital channels.

Room, 1 King Bed with Sofa bed, Garden View

Bed Count 1 King Bed Maximum Occupancy 3 Max
$249* Per night/room Mar 16 - Mar 17

Suite, 1 King Bed (Regency)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, 2 Double Beds, Oceanfront

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Room, 1 King Bed, Oceanfront

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, 2 Double Beds, Garden View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, Accessible, Garden View (2 Double Beds and 1 Sofa Bed)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Hyatt Regency Grand Reserve Puerto Rico ratings based on 11 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hyatt Regency Grand Reserve Puerto Rico

Everyone (2) Couples (6) Family (2)
5 out of 5
This hotel was amazing!!! The staff was friendly and very helpful!

Posted by on Jan 19, 2020

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Comment from Hotel Management

Feb 7, 2020 by Luis Rivera, General Manager

I am glad to know that you enjoyed your stay at the Hyatt Regency Grand Reserve Puerto Rico. I am proud of our staff and overjoyed of knowing that they have met your expectations. We can’t wait to see you again!

2 out of 5
Still renovating and staff unaware of operations, swimmable beach area almost nonexistant. Property is beautiful and well maintained.

Posted by on Dec 24, 2019

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Comment from Hotel Management

Dec 27, 2019 by Maribel

Thank you for taking the time to providing us with your feedback.

5 out of 5
We had an amazing time. The resort is extraordinarily. We had a beachfront room amazing.

Posted by on Dec 22, 2019

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Comment from Hotel Management

Dec 23, 2019 by Maribel

Thank you for taking the time to provide us with your feedback.

3 out of 5
Needs a gift shop. Shower needs a hand held option to rinse hard to teach ateas cieling mounted shower was great but cant do everything. Need to give more options to visit areas off tjhe propertycabs r expensive n had a hard time yryimg to het an uber

Posted by on Dec 13, 2019

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Comment from Hotel Management

Dec 13, 2019 by Maribel

Thank you for sharing this important feedback with us so that we can improve for the next guest.

5 out of 5

Posted by on Dec 1, 2019

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Comment from Hotel Management

Dec 2, 2019 by S. Arroyo

Thank you for being a loyal guest of ours. We love having you here.

5 out of 5
Beautiful Property and the most friendly staffers ..such positive attitudes and very welcoming.

Posted by on Nov 29, 2019

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Comment from Hotel Management

Dec 2, 2019 by S. Arroyo

Thank you for taking the time to provide us with your feedback. We appreciate your kind words about our staff. I hope that you might offer us another visit soon.

5 out of 5
Everything was great. Staff was very friendly, always made sure that we were comfortable and made sure we had everything we needed.

Posted by , from US on Nov 19, 2019

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Comment from Hotel Management

Nov 20, 2019 by Maribel

Thanks for staying with us. We appreciate your feedback.

5 out of 5
It was magnificent and the staff were the best. The only bad part was the distance from town but we loved the quiet and tranquility.

Posted by on Nov 17, 2019

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Comment from Hotel Management

Nov 20, 2019 by S. Arroyo

Thank you for your comments regarding your recent stay. We have the privilege of being inside a nature reserve which allows a unique experience for each guest and only 25 minutes away from San Juan. We can’t wait to see you again!

4 out of 5
Absolutely beautiful property, over-the top rooms was what I loved. Disappointed in lack of restaurants, gift/convenience ships, and/or vending machines with sodas and snacks.

Posted by on Nov 13, 2019

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Comment from Hotel Management

Nov 20, 2019 by Maribel

Thanks for staying with us. We appreciate your feed back.

5 out of 5
It was amazing and beautiful!!! The view especially !! The staff were so nice, i really loved it and i would definitely recommend.

Posted by on Oct 26, 2019

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Comment from Hotel Management

Oct 31, 2019 by Sam Arroyo

Thank you for being a loyal guest of ours. We appreciate your kind words about our staff and our resort. We look forward to your next visit.

About the Hyatt Regency Grand Reserve Puerto Rico

Location 200 Coco Beach Blvd. Highway 955-I, Rio Grande, 00745

Property Features

Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. Summer fun is a breeze at Hyatt Regency Grand Reserve Puerto Rico, where you can play a round of golf at the golf course, cool off in one of the 3 outdoor swimming pools, and enjoy a treatment at the full-service spa. There are 4 restaurants on site, as well as a coffee shop/café and a grocery/convenience store. You can enjoy a drink at one of the bars, which include 3 bars/lounges, a beach bar, and a swim-up bar. WiFi is free in public spaces. This beach resort also offers a children's pool, an outdoor tennis court, and a 24-hour fitness center. Parking is available for a fee. This 4-star Rio Grande resort is smoke free.

  • 543 guestrooms or units
  • 2 levels
  • 20 buildings
  • 4 dining venues
  • 3 bars or lounges
  • 40000 sq ft of conference space
  • 3716 sq m of conference space
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
  • Coffee shop
  • Supervised kid's activities (surcharge)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Gift shop
  • Beauty salon
  • ATM
  • Bellhop
  • No smoking on site

Family Friendly Amenities

  • Number of outdoor pools - 3
  • Children's pool
  • Free WiFi
  • Outdoor tennis court1
  • Grocery/convenience store
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Playground on site
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: San Juan (SJU-Luis Munoz Marin Intl.) (36.2 km / 22.5 mi)
  • Property shuttles: Airport shuttle
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Hyatt Regency Grand Reserve Puerto Rico offers 543 accommodations, which are accessible via exterior corridors and feature safes and complimentary bottled water. Rooms open to balconies or patios. Pillowtop beds feature premium bedding. 49-inch Smart televisions come with digital channels and pay movies. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include complimentary toiletries and hair dryers. This Rio Grande resort provides complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Private balcony or patio
  • Pillowtop beds
  • In-room dining (limited hours)
  • Smart television
  • Digital channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Cribs (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to 11:00 AM.

Water's Edge - This restaurant serves breakfast and lunch.

Nori Asian Grill - This restaurant serves dinner only. Open daily.

Prime 787 - This restaurant serves dinner only. Open daily.

Room service (during limited hours) is available.

Nearby Activities

Guests can play rounds at the 36-hole golf course and enjoy other recreation facilities including 1 an outdoor tennis court. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a spa tub, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Golfing nearby
  • Beach volleyball on site
  • Kayaking on site
  • Fishing nearby
  • Casino nearby
  • Yoga classes/instruction on site
  • Horse riding nearby
  • Playground on site
  • Marina nearby
  • Boat tours nearby
  • Fitness classes on site
  • Scuba diving on site
  • Hiking/biking trails nearby

Spa Services

Rainforest Spa has 7 treatment rooms including rooms for couples. Services include hot stone massages, sports massages, body wraps, and body scrubs. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Number of treatment rooms 7
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Hot stone massage
  • Prenatal massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 18
  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.

The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. For more details, please contact the property using the information on the reservation confirmation received after booking.

It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Airport transportation is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are available for USD 0 per day.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation.

  • Only service animals are allowed
  • Security system
  • Debit cards not accepted
  • No elevators

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per night
  • Resort fee: 18.0 percent of room rate

The resort fee includes:

  • Fitness center access
  • Internet access
  • Phone calls
  • In-room coffee
  • Additional inclusions

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 27 for adults and USD 14 for children (approximately)
  • Airport shuttle fee: USD 96 per person (roundtrip)
  • Airport shuttle fee per child: USD 96 (roundtrip)
  • Self parking fee: USD 16.73 per night
  • Valet parking fee: USD 27.88 per night
  • Crib (infant bed) fee: USD 0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Gran Melia Golf
  • Gran Melia Golf Puerto Rico
  • Gran Melia Golf Resort
  • Melia Coco Beach Puerto Rico Resort Rio Grande
  • Gran Melia Puerto Rico
  • Gran Melia Puerto Rico Golf
  • Gran Melia Resort Puerto Rico
  • Puerto Rico Golf Resort
  • Puerto Rico Gran Melia
  • Puerto Rico Gran Melia Resort
  • Gran Melia Golf Resort Puerto Rico Rio Grande
  • Gran Melia Golf Puerto Rico Rio Grande
  • Paradisus Puerto Rico
  • Gran Melia Golf Resort Puerto Rico Hotel Rio Grande
  • Sol Melia Rio Grande
  • Gran Melia Rio Grande
  • Melia Coco Beach Puerto Rico Resort
  • Melia Coco Beach Puerto Rico Rio Grande
  • Gran Melia Golf Resort Puerto Rico
  • Melia Coco Beach Puerto Rico Resort Rio Grande
  • Melia Coco Beach Puerto Rico Rio Grande
  • Resort Melia Coco Beach Puerto Rico Rio Grande
  • Rio Grande Melia Coco Beach Puerto Rico Resort
  • Melia Coco Beach Puerto Rico Resort
  • Resort Melia Coco Beach Puerto Rico
  • Gran Melia Golf Resort Puerto Rico
  • Hyatt Regency Coco Beach Resort Rio Grande
  • Hyatt Regency Coco Beach Rio Grande
  • Hyatt Regency Coco Beach
  • Resort Hyatt Regency Coco Beach Resort Rio Grande
  • Rio Grande Hyatt Regency Coco Beach Resort Resort
  • Resort Hyatt Regency Coco Beach Resort
  • Gran Melia Golf Resort Puerto Rico
  • Melia Coco Beach Puerto Rico
  • Hyatt Regency Coco Beach Resort Rio Grande
  • Hyatt Regency Coco Beach Rio Grande
  • Hyatt Regency Coco Beach
  • Resort Hyatt Regency Coco Beach Resort Rio Grande
  • Rio Grande Hyatt Regency Coco Beach Resort Resort
  • Resort Hyatt Regency Coco Beach Resort
  • Gran Melia Golf Resort Puerto Rico
  • Melia Coco Beach Puerto Rico
  • Hyatt Regency Coco Rio Grande

You should know

  • Hyatt Regency Grand Reserve Puerto Rico offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details.
  • Pool access available from 7:00 AM to 10:00 PM.
  • Reservations are needed for golf tee times and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Promotions

The Level Room Offer

Book a stay in a Level Room category and receive daily breakfast and evening refreshments at the Level lounge, access to computer terminals with high-speed internet, and exclusive use of the Level pool with Bali beds.


Must book a Level Room category to receive benefits. Full details provided at check-in. Taxes and gratuity may not be included. No refunds for any unused portion of offer. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.

url importing https://www.travelocity.com/San-Juan-Hotels-Hyatt-Regency-Grand-Reserve-Puerto-Rico.h979694-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.