Four Points by Sheraton San Jose Airport

3-star property
1471 N 4th Street, San Jose, CA 1-855-201-7819

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3.0 out of 5
See all 11 Travelocity Reviews

"Stayed here so we could go to SF and watch the Niners game. About an 45 min from SF so not bad at all and the train is a block and a half away to take ... " More

By a verified traveler on Tue 05 Jan 2016

Points Of Interest

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Hotel Description

3-star hotel near San Jose State University

Near the airport

You'll find San Jose State University and San Jose Museum of Art within 3 miles (5 km) of this San Jose hotel. Tech Museum and SAP Center at San Jose are also within 3 miles (5 km).

Free airport shuttle

This hotel features a restaurant, an outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and free airport shuttle. There's a fitness center on site, and a 24-hour front desk and express check-out are also provided.

Free WiFi, comfy beds

In addition to free WiFi, the 195 guestrooms offer pillowtop beds and cable TV. Other amenities include coffee/tea makers, free weekday newspapers, and free bottled water.

Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$84 per night

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Suite, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Four Points by Sheraton San Jose Airport ratings based on 11 Verified Reviews

Review Summary
3.0 out of 5 3.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Four Points by Sheraton San Jose Airport

Everyone (10) Business (1)
3 out of 5

Posted by on Dec 16, 2018

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5 out of 5

Posted by on Oct 9, 2018

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Comment from Hotel Management

Oct 14, 2018 by Isaac R.

Thank you for the feedback.

2 out of 5
We couldn’t believe that you don’t provide breakfast free of charge. Usually we stay at Marriotts they have a full breakfast menu disappointing at the price of your rooms that this service isn’t provided. We won’t book with you again .

Posted by , from San Jose , California on Sep 17, 2018

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2 out of 5

Airport proximity is great, but I'd go elsewhere

Pros: Proximity to airport, ease of check-in.
Cons: Sound-proofing, sliding glass doors in rooms, street-facing rooms, amenities, room décor.
Location: Drove to SF to take in the GG Bridge, Fisherman's Wharf, and back. ALL for less than $17 in gas (we had a MBZ). Close to public transportation, too.
I booked this particular hotel because I am a SPG member, and usually try to book within the Starwood family. Website and pics made it look as such. Upon arrival, first impression seemed great! Easy check-in, bar/lounge/restaurant to the left, elevators immediately behind the check-in counter. However, upon entering the room, it was clear to see that this was definitely NOT a Sheraton...not even a distant cousin. Looks like they tried to put lipstick on an old Holiday Inn or Howard Johnson. Although they claim this had a multi-million dollar renovation in 2015, the evidently skimped on the sliding glass doors. We had a room on the 3rd floor, and we could hear every car, ambulance, bar fight, and inebriated wedding guest outside. This doesn't include the drunk stumblers through the hallways. Seems there was no sound-proofing. Beds seemed comfortable, and the mini fridge was convenient for someone who might have traveled with drinks/food/leftovers. Overall experience and amenities were lacking and definitely not worth the additional price tag of having the Starwood name affiliated with it.

Posted by , from Huntington Beach, CA on Oct 25, 2017

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2 out of 5

Disappointing

Pros: Nothing
Cons: Customer service. Need to learn how to talk to customers
I have a feeling of being kicked out of the hotel. I got a call from someone from the hotel and informed me that my booking was ended. I need to check out in 15 minutes or they will through my belonging out of a room. I can to pick up at the lobby. I need to double check my booking because it was a mistake. I call them back in 15 minutes, They told me that they are fully booked and I have no room for me. The voice was very very cold. I asked them where i can pick up my belongings, he said at the lobby. It was terrible. We were away from the hotel about 2 hours driving and we have to look around for another location. We went back to the hotel to pick up our belonging with a lot of worries because I did not know how they collect my stuff. A receptionist told me that they are charged to my credit card already for one more night without my permission. I did not get any call or anything about the charge. They need to return my money but they did not.

Posted by , from Houston, Texas on May 25, 2016

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1 out of 5

disapointing

Cons: Follow through on commitments
The room smelled of dirty laundry, probably cleaned with dirty water? To top it off, there was a bloody snot on the shower curtain. Disgusting :( The check out clerk promissed to enroll me into their rewards program and comp us 1 night. I never got the confirmation email. Their rewards site does not recognize me. I called twice as a follow up and I am still waiting for a call back.

Posted by on Apr 20, 2016

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5 out of 5

Perfect hotel for a football weekend

Stayed here so we could go to SF and watch the Niners game. About an 45 min from SF so not bad at all and the train is a block and a half away to take directly to Levi Stadium. The hotel is super clean, the bedrooms on first floor have easy access to cars via sliding glass doors. The bedroom was cared for each day by the staff and the bar/restaurant are open early and stay open late! Loved this place!

Posted by , from los angeles on Jan 5, 2016

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5 out of 5

A Business Trip's Dream!

Pros: Room, bed
Cons: the pool had way to much chlorine made my hair smell and after getting out and showering it still burned my eyes a bit.
Location: Not much to be honest. There is a casino near by but I didn't get a chance to explore. Gas station, star bucks, subway. chipotle around the corner.
Thanks to a cyber deal I got the room at an incredibly great deal! The location isn't ideal if traveling for pleasure, but for a quick business trip it's perfect! The pool was heated which was nice, the rooms were clean and the bed was BEYOND comfortable! Honestly my only complaint is that the pool had an extreme amount of chlorine and my hair smelled like it for a while and it burned my eyes a bit. But if you don't swim you are all good! ha! I would totally stay here again!

Posted by on Dec 8, 2015

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3 out of 5

Pac 12 Championship Stay

Pros: Looks
Cons: Too loud at night
Location: Football game places to eat highway
I was surprised by the price, $100. I thought that was very inexpensive for a hotel like this. I found out why. Everything was beautiful & pleasant, but at night I could not sleep. I could hear every conversation of my neighbors, every toilet flush, every sentence, every step taken going down the hall. People weren't being loud they were talking in a normal tone of voice. To top it off I heard a man belch as he walked by my door. The room was comfortable but at night it became unsleepable.

Posted by , from Taft on Dec 7, 2015

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1 out of 5

Am I being Punk'ed?

Pros:
I got an email the day before that my reservation wouldn't be honored. I called and all they could do was give me 1 bed instead of 2. Then when I get there I get room that already has people in it. We haul all our stuff back down for a second time I see 2 groups get turned away that had reservations. Then at check out I was not given any type of receipt to show my account was cleared. Then as I drove out of the lopsided parking garage a very old dirty mattress cove was hanging over a fence drying.

Posted by on Aug 18, 2015

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Comment from Hotel Management

Sep 3, 2015 by FourPoints SJ Airport

Thank you for taking the time to review our property. Please accept our sincerest apologies and know that we will use your feedback to improve our service.

About the Four Points by Sheraton San Jose Airport

Location 1471 N 4th Street, San Jose, CA 95112

Property Features

Four Points by Sheraton San Jose Airport offers its guests an outdoor pool and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business center on site. Event space at this hotel measures 2744 square feet (255 square meters) and includes conference space. Tour/ticket assistance, multilingual staff, and coffee/tea in a common area are also featured at the business-friendly Four Points by Sheraton San Jose Airport. A roundtrip airport shuttle is free (available on request). Parking is available for a fee. This 3-star San Jose hotel is smoke free.

  • 1 building
  • 195 guestrooms or units
  • 5 levels
  • 2744 sq ft of conference space
  • 255 sq m of conference space
  • Built in 1985
  • Dining venue
  • Bar or lounge
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • ATM
  • Elevator
  • Smoking in designated areas
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Outdoor pool
  • Free WiFi
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , RV, bus, truck parking (surcharge)

Transport

  • Airport: San Jose, CA (SJC-Norman Y. Mineta San Jose Intl.) (3.1 km / 1.9 mi)
  • Train station: San Jose College Park Station (4.1 km / 2.6 mi)
  • Metro station: Gish Station (0.7 km / 0.4 mi)
  • Property shuttles: Free airport shuttle
  • Parking: Self parking and RV/bus/truck parking available for a surcharge

Room Amenities

Four Points by Sheraton San Jose Airport offers 195 air-conditioned accommodations with complimentary bottled water and coffee/tea makers. Beds feature pillowtop mattresses. Televisions come with cable channels and pay movies. Rooms have partially open bathrooms. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary weekday newspapers, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Bathrooms are partially open
  • Pillowtop beds
  • Cable channels
  • Movies for purchase
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy full breakfast daily from 6 AM to 11 AM.

Four Points by Sheraton San Jose Airport has a restaurant serving breakfast, lunch, and dinner.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness center.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is 18

Special check-in instructions:

Airport shuttle service is available on request from 6 AM to 11 PM. Fees may apply. Contact the property in advance to get details.

Airport shuttle service is offered on request from 6 AM to 11 PM. Fees may apply. For details, please contact the property in advance.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

  • Noise-free rooms not guaranteed
  • Parking height restrictions apply

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 5 and USD 25 per person (approximately)
  • Self parking fee: USD 15.00 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel San Jose Airport
  • San Jose Airport Hotel
  • Four Points Sheraton San Jose Airport Hotel
  • Four Points Sheraton San Jose Airport

You should know

  • Pool access available from 10 AM to 10 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.