"Arriving at night time was questionable to us. Inside the hotel was welcoming. Check in was friendly and efficient. Room was small but comfortable and ... " More

By a verified traveler on Sun 10 Jan 2016

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Hotel Description

The Cartwright Hotel - Union Square BW Premier Collection places you in the center of San Francisco, within just a 15-minute stroll of popular places like Westfield San Francisco Centre and San Francisco Museum of Modern Art. Highlights at this hotel include in-room free WiFi and LCD TVs.

All 114 rooms feature cable TV, coffee/tea makers, and free weekday newspapers. You'll find nice touches like designer toiletries and pillowtop beds to enhance your stay. Additionally, 24-hour room service, ceiling fans, and hair dryers are available.

This business-friendly hotel offers free WiFi in public areas, a business center, and concierge services. Added amenities include coffee/tea in a common area, a 24-hour front desk, and a library. There's also valet parking, along with the convenience of an airport shuttle.

Attractions within a 20-minute walk of this 3.5-star Downtown San Francisco hotel include TransAmerica Pyramid and Asian Art Museum of San Francisco.

Standard Room, 1 Double Bed, Non Smoking

Bed Count 1 Full Bed Maximum Occupancy 2 Max
$99 per night

Suite, 1 King Bed, Non Smoking, Refrigerator

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Twin Beds, Non Smoking

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Standard Room, 1 Double and 1 Twin

Bed Count 1 Full Bed Maximum Occupancy 3 Max

The Cartwright Hotel - Union Square BW Premier Collection ratings based on 54 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0
3 out of 5
I was refused a receipt when I checked out. I booked thru Travelocity and the woman at the desk said she didn't know what I was charged. I find that very hard to believe. I paid over $200/night. It was an extremely tiny room, no a/c.

Posted by on Sep 18, 2017

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Comment from Hotel Management

Sep 20, 2017 by Ronnie N.

Hello cb, Thank you very much for your feedback. We do apologize for the confusion at check out but unfortunately we do know what rate you paid. Your reservation was directly paid to Travelocity. Have a great day!

5 out of 5

Better than expected!!!!!!

Pros: Staff was exceptional. Front desk Tia was absolutely awesome. Concierge was so helpful and friendly. These two should be cloned.
Cons: Nothing, Enjoyed the "dog friendly" signs.
Location: Location great to enjoy union square and the pier. Plenty to do and see nearby
Arriving at night time was questionable to us. Inside the hotel was welcoming. Check in was friendly and efficient. Room was small but comfortable and very clean. Overall experience was better than expected. The upgrade we received (not asked for) made it so our friends could enjoy the day with us. Thanks Tia.

Posted by on Jan 10, 2016

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4 out of 5

Nice, updated, old-time hotel

Pros: Staff, general style and location.
Cons: The hotel requires payment immediately upon booking, which Travelocity does not show on its web site. Seems like false advertising.
Hotel was very comfortable and the staff pleasant and helpful. Cable car was around the corner and Union Square close by.

Posted by , from Norfolk, VA on Dec 11, 2015

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4 out of 5

Older hotel in downtown San Francisco.

Pros: Clean, comfortable and reasonably priced. Staff were extremely pleasant. The central location was perfect for walking tours of the city.
Cons: A small continental breakfast would be great!
Location: Central location, very easy to walk to Chinatown, Coit Tower, financial district. Too many things to list!
The hotel was perfect for me. It was clean, quiet and centrally located. Spent three nights and four days in San Francisco. We were able to either walk or easily take public transportation to all of the places we wanted to see. I would most definitely stay at the Hotel Cartwright again.

Posted by , from Salt Lake City on Nov 25, 2015

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4 out of 5
Oct 1-4. Great location. Staff very helpful. Never had a room refreshed so early in the day, great work by the cleaning staff.

Posted by on Oct 6, 2015

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4 out of 5

Good Location

We enjoyed our time at the Cartwright. The staff extremely helpful.no fridge we had to put our water on the windows to be cold,was very cold outside.One block from Union Plaza. Close to all restaurants and shops. Hotel old but very nice and clean. Great location

Posted by , from Orlando, FL on Aug 31, 2013

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2 out of 5

Beautiful and historic, but SMALL and HOT!

We stayed in this hotel for one night before transfering to another hotel. It was a beautiful building, the staff were extremely kind and accomadating, but in preserving the historic nature of the hotel they have not remodeled. That meant no AC so our room was stuffy and uncomfortably hot, and also it meant the room was tiny, barely larger than the bed. The bathroom was likewise cramped. If you don't mind that, and you're looking for a beautiful historic hotel, this would be great, but we couldn't manage it so we had to relocate.

Posted by , from Salt Lake City, UT on Jul 9, 2013

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5 out of 5

Great Value and Location

We booked the Cartwright for a last minute stay in San Francisco and were extremely pleased. The staff was friendly and helpful. They made navigating the offsite parking easy. The room and bathroom were small but clean and functional. The bed was comfortable and the linens were nice. The bathroom had nice toiletries and had great natural light. The hotel was a very short walk from union square and in a safe area. We were extremely pleased with our stay and plan to stay again on our next visit. I highly recommend the Cartwright. Our only suggestion would be to NOT eat at Uncle Vito's Pizza around the corner. 

Posted by , from Boise, ID on Jul 7, 2013

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2 out of 5

Just OK

Pros: Close restaurants, Free Internet
Cons: over priced
Rooms were dissapointing for the price. The Beset Western is nicer and way cheaper. Bar had child practicing the piano during the happy hour. Took for ever to check in and out.

Posted by , from Manteca, CA, USA on Oct 30, 2012

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3 out of 5

I think it is a good option when looking for a hotel in SF

Pros: Close restaurants, Free Internet, Quiet
I like this hotel because it is situated in a strategic place. It is located near some interesting places.

Posted by , from Los Mochis, Sinaloa, Mexico on Sep 27, 2012

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About the The Cartwright Hotel - Union Square BW Premier Collection

Location 524 Sutter Street, San Francisco, CA 94102

Property Features

A computer station is on site and WiFi is free in public spaces. Business amenities include a business center and a meeting room. Event space at this hotel measures 1176 square feet (109 square meters) and includes conference space. A roundtrip airport shuttle (available on request) is available for a fee. A library, multilingual staff, and gift shops/newsstands are also featured at the business-friendly The Cartwright Hotel - Union Square BW Premier Collection. For a fee, parking is available. This 3.5-star San Francisco hotel is smoke free.

  • 1 building
  • 114 guestrooms or units
  • 8 levels
  • 1176 sq ft of conference space
  • 109 sq m of conference space
  • Business facilities
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Library
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Free WiFi
  • Free cribs/infant beds


Available in all rooms: Free WiFi

Available in some public areas: Free WiFi


Self parking (surcharge) , Valet parking (surcharge)


  • Airport: San Francisco, CA (SFO-San Francisco Intl.) (23.2 km / 14.4 mi)
  • Train station: San Francisco 4th and King Station (2.3 km / 1.4 mi)
  • Metro station: Powell St. Station (0.6 km / 0.4 mi)
  • Property shuttles: Airport shuttle
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

The Cartwright Hotel - Union Square BW Premier Collection offers 114 accommodations with coffee/tea makers and complimentary weekday newspapers. Beds feature pillowtop mattresses. 40-inch LCD televisions come with cable channels. Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers. This San Francisco hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.

  • Pillowtop beds
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Hair dryer
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

24-hour room service is available.

Nearby Activities

Guests receive discounted access to a health club with an indoor pool located one block away.

The Cartwright Hotel - Union Square BW Premier Collection is a half-mile from Yerba Buena Gardens, which includes a historic carousel, bowling alley, ice-skating rink, and children's play area.

Nearby 18-hole golf courses include the Presidio Golf Club and the Lincoln Park Golf Course, both within five miles of the hotel.

Golden Gate Park, five miles away, has walking and running trails, a playground, gardens, and tennis courts.

The recreational activities listed below are available either on site or near the hotel; fees may apply.

  • Golfing nearby


If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies


  • Check-in time starts at 3 PM
  • Check-in time ends at 11 PM

Special check-in instructions:

Airport shuttle service is available on request during limited hours. Contact the property in advance to make arrangements.


  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!


  • Pets are welcome and stay free
  • Maximum 2 per room (weight limit: 80 lb)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation


Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

  • No rollaway/extra beds available
  • Pets allowed (no fees)


Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50 per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 17 per person (one way)
  • Airport shuttle fee per child: USD 17 (one-way)
  • Self parking fee: USD 35.00 per day (in/out privileges)
  • Valet parking fee: USD 45.00 per day (in/out privileges)
  • Refrigerator fee: USD 5 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cartwright Hotel
  • Cartwright Hotel Union Square BW Premier Collection
  • Cartwright Union Square
  • Cartwright Union Square Hotel
  • Hotel Cartwright
  • Hotel Cartwright Union Square
  • Cartwright Hotel San Francisco
  • Larkspur Union Square
  • Cartwright Hotel BW Premier Collection
  • Cartwright Union Square BW Premier Collection
  • Cartwright BW Premier Collection
  • The Cartwright Hotel Union Square BW Premier Collection
  • Cartwright Hotel Union Square

You should know

  • Up to 2 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets are welcome in certain rooms only; other restrictions apply. To make arrangements for your pet, contact the property directly at the number on your booking confirmation.