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"I was very nervous after reading the reviews about the hotel. I work at a hotel so I know people can be harsh when evaluating hotels. I wasn't expecti ... " More

By a verified traveler on Mon 24 Oct 2016

Hotel Description

Hotel near B Street Cruise Ship Terminal in San Diego

Downtown San Diego stay

A stay at this Little Italy hotel places you steps from Waterfront Park and within a 10-minute walk of B Street Cruise Ship Terminal. Port of San Diego and Maritime Museum of San Diego are also within half a mile (1 km).

Outdoor pool, terrace

An outdoor pool, self parking, and concierge services are featured at this hotel. A terrace, WiFi in public areas, and express check-in are also on offer.

Comfy beds, WiFi

The 34 guestrooms have TVs with cable channels and offer WiFi and pillowtop beds. Other amenities include room service, coffee/tea makers, and safes. Limited housekeeping is available.

Standard Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$85* Per night/room Mar 1 - Mar 2

Suite, 1 King Bed, Jetted Tub

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 Queen Bed, Accessible

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Basic Single Room, 2 Queen Beds, Accessible

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Pacific Inn and Suites ratings based on 39 Verified Reviews

Review Summary
3.3 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for Pacific Inn and Suites

Everyone (15) Couples (2) Family (7)
2 out of 5
This establishment is the same price as other very nice hotels. However; the pool is 4x4 feet. Small bathroom. Very sketchy activity in other rooms

Posted by on Dec 25, 2019

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Comment from Hotel Management

Dec 27, 2019 by General Manager

Thank you for taking a moment to share your feedback. We are sorry to hear that the pool did not meet your expectations and that you found the bathroom small. Also, our apologies if there were activities from other guests that made you feel uncomfortable. Please know our guest services is always available to help in such situations. Should your travels bring you back to the area, we hope you will consider giving us a second chance to provide you an exceptional stay.

4 out of 5
I was very happy with the location of the hotel close to everything. The hotel and room was very clean. I will come back to this hotel. The staff was helpful and nice.

Posted by on Sep 26, 2019

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Comment from Hotel Management

Sep 30, 2019 by General Manager

Returning guests pay us the highest compliment, so we're thrilled to know you'd join us again here at Pacific Inn Hotel & Suites. It's also a pleasure to pass along your kind words for our team. We look forward to delivering another clean, comfortable, and convenient stay when your adventures bring you back our way!

4 out of 5
They charged an extra service fee over the amount Travelocity charged and the pool wasn’t open because it needed cleaning. I love the location to everything and the room has everything including iron.

Posted by on Aug 24, 2019

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Comment from Hotel Management

Aug 26, 2019 by General Manager

Thank you for your recent stay! We're thrilled that you loved our location and our comfortable, well-appointed rooms. Our team is dedicated to helping you make memories! We do apologize if there were any miscommunications regarding your reservation. All extra charges were detailed during your booking under the section titled "Fees". When your travels bring you back to the city, come and see us again for an outstanding value!

4 out of 5
The location was conventient and I also liked the scenery of the ocean.

Posted by on Jul 2, 2019

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Comment from Hotel Management

Jul 5, 2019 by General Manager

The ocean view is spectacular and we're so pleased it helped make your visit memorable. It's also great to hear that our location was convenient for your visit. Thank you for the lovely review! It would be a pleasure to host you again should you be back in town.

1 out of 5
The pictures online look nothing like the property. It is as if it changed ownership and the new owner doesnt keep up with anything. Most of the staff is rude and dont seem to want to help you with the exception of Pete. Pete was really the only good thing about this place. The rooms are dirty, the carpet is disgusting, and everything could use at least a bit of paint to improve something. Our daughter was swimming in the pool and the pool light popped out of the hole. She couldve been electrocuted. It still wasnt fixed or anything when we left the property. When checking out we went to the front desk and they just told us we were good to go and then ended up charging our card another 45 dollars without authorization and for who knows what the next day. I would not recommend this hotel to anyone. Spend the extra 40 bucks to stay at a different hotel.

Posted by on Jun 23, 2019

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Comment from Hotel Management

Jun 28, 2019 by General Manager

It's unfortunate for us to see that your recent visit fell short of your expectations. We apologize for the cleanliness concerns and perceived rudeness of our staff that you experienced. It is never our intention to make our guests feel unwelcome on our property, and rest assured we will investigate your concerns right away to amend them for the future. Given the opportunity, we'd appreciate another chance to provide you with the relaxing stay you expected.

2 out of 5
Staff was great. I just wish the bathroom was cleaner. The vent had black mold/buildup and the tub was gross. If the bathroom had been clean I would have had a perfect stay. Please renovate the bathrooms. Also, the size of the pool is misrepresented in the picture. It is much smaller than it looks.

Posted by on Jun 17, 2019

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Comment from Hotel Management

Jun 20, 2019 by General Manager

It is our hope that you had a fun time here in San Diego. Thank you for telling us about your experience, and where we need to focus our improvement efforts. We will do better and look to earn your five-star approval on a future stay!

3 out of 5
The front desk guy was super nice and gave me a free upgraded room (king bed with a jacuzzi tub). Love the free parking and the large room but the room smelled, I didn’t care for the wall unit for air and heat (smelled a little and was noisy), there was a fly in my bathroom that I couldn’t get out, and the walls are pretty thin.

Posted by on May 12, 2019

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Comment from Hotel Management

May 15, 2019 by General Manager

It was our pleasure to offer you an upgraded room, and we're glad our included parking added to your comfort. However, we apologize for any concerns about odor as well as for any issues with the AC. We'll look into your comments further. Please also accept our apologies for any worries about unwelcome visitors. Our staff is always happy to assist in situations like this. During your next trip to town, we invite you to stay with us again.

3 out of 5
Staff was really friendly and helpful when we were looking for a place for dinner.

Posted by on Mar 28, 2019

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Comment from Hotel Management

Mar 29, 2019 by General Manager

We are happy that our team members reflected our kind and welcoming spirit in their interactions with you and we hope that their dining suggestions were a hit! Next time you're in sunny San Diego, come back and see us!

2 out of 5
Very disappointing. I booked a "jacuzzi suite" for my husband and I to get away for a romantic outing and when we arrived it was not like the pictures displayed online. Definitely not worth what you pay to stay here. The pictures online of the jacuzzi suite are NOT what you will see when you arrive. We were very disappointed. False advertisement at it's best. There was also a roach in the bathroom. Check in was fast, the bed was comfortable and we didn't have to deal with any staff but we will definitely never go back.

Posted by on Mar 19, 2019

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Comment from Hotel Management

Mar 21, 2019 by General Manager

We welcome all feedback from our guests, and we thank you for taking the time to share your thoughts with us. We try to ensure that our marketing content accurately reflects our facilities, and we are sorry to hear that you felt otherwise. We are always available to speak with you directly if you have any further concerns. However, we are glad to know that you appreciated our easy check-in and comfortable beds. Once again, thank you for sharing your thoughts, and we wish you well in your future travels.

2 out of 5

Posted by on Mar 18, 2019

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About the Pacific Inn and Suites

Location 1655 Pacific Hwy, San Diego, CA 92101

Property Features

Pacific Inn and Suites offers its guests an outdoor pool, a terrace, and concierge services. WiFi is available in public spaces for a fee. Pacific Inn and Suites also features express check-in, express check-out, and a safe deposit box at the front desk. Limited parking is available for a fee and is offered on a first-come, first-served basis. Smoking is allowed in designated areas at this San Diego hotel.

  • 34 guestrooms or units
  • 2 levels
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Terrace
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Refrigerator (on request)
  • Microwave (on request)

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Airport: San Diego, CA (SAN-San Diego Intl.) (3 km / 1.9 mi)
  • Train station: San Diego Santa Fe Depot (1.3 km / 0.8 mi)
  • Metro station: County Center - Little Italy Station (0.2 km / 0.1 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Pacific Inn and Suites offers 34 air-conditioned accommodations with safes and coffee/tea makers. Beds feature pillowtop mattresses. Premium cable television is provided. This San Diego hotel provides wireless Internet access for a surcharge. Microwaves, refrigerators, and irons/ironing boards can be requested. Housekeeping is provided on a limited basis.

  • Pillowtop beds
  • In-room dining
  • Television
  • Cable channels
  • Premium channels
  • Refrigerator available
  • Microwave available
  • Coffee maker
  • Housekeeping (limited)
  • Hair dryer available
  • Safe
  • Toiletries (free)
  • Iron and ironing board available
  • Climate control (air conditioning)

Food & Drink

Room service is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool.

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible parking

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 4 AM

Special check-in instructions:

If you are planning to arrive after 6 PM please contact the property at least 72 hours in advance using the information on the booking confirmation.

Guests arriving after 6 PM must contact the property at least 72 hours prior to arrival using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 4 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for USD 10 per stay.

Pets

  • Pets: USD 40.00 per pet, per day
  • Maximum 2 per room

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available
  • Number of children who can stay free - 4

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per stay
  • Resort fee: USD 11.07 per accommodation, per night

The resort fee includes:

  • Pool access
  • Internet access
  • Phone calls
  • In-room safe
  • In-room coffee
  • Self parking
  • Parking
  • Housekeeping

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 0 per night (rates may vary)
  • Fee for wireless Internet in public areas: USD 0 per night (rates may vary)
  • Self parking fee: USD 0 per night
  • Pet fee: USD 40.00 per pet, per day
  • Crib (infant bed) fee: USD 10 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Pacific Inn San Diego
  • Pacific Inn and Suites Hotel
  • Pacific Inn and Suites San Diego
  • Pacific Inn and Suites Hotel San Diego
url importing https://www.travelocity.com/San-Diego-Hotels-Pacific-Inn-and-Suites.h869302-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.