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"Really clean. Only problem was upstairs room, occupants were still making noise, sound like someone running through room. This was still going in at ... " More

By a verified traveler on Sun 26 Jul 2020

Hotel Description

Hotel near Market Square in San Antonio

Downtown San Antonio stay

Your stay at this Downtown San Antonio hotel places you within 2 miles (3 km) of Market Square and River Walk. Henry B. Gonzalez Convention Center and Alamo are also within 2 miles (3 km).

Free perks

This hotel features an indoor pool and a fitness center. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Enjoy the spa tub and free perks like continental breakfast and free self parking.

Free Internet, refrigerators

Featuring conveniences like refrigerators and microwaves, the 72 guestrooms offer free WiFi and free wired Internet, as well as LCD TVs with cable channels. Other amenities include coffee/tea makers, free newspapers, and free local calls.

Suite, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Bed Count 1 King Bed Maximum Occupancy 3 Max
$63* Per night/room Aug 17 - Aug 18

Suite, 3 Twin Beds, Non Smoking, Refrigerator & Microwave

Bed Count 3 Twin Beds Maximum Occupancy 6 Max

Suite, Multiple Beds, Accessible, Bathtub (with Sofabed)

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

Bed Count 2 King Beds Maximum Occupancy 5 Max

Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (with Sofabed)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Best Western Alamo Suites ratings based on 17 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Best Western Alamo Suites

Everyone (8) Couples (3) Family (3)
5 out of 5
Really clean. Only problem was upstairs room, occupants were still making noise, sound like someone running through room. This was still going in at midnight.

Posted by , from San antonio on Jul 26, 2020

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Comment from Hotel Management

Jul 26, 2020 by Manager

It was our pleasure to provide you with such a wonderful experience. Please do come see us again very soon!

3 out of 5
The website said that they offered breakfast and it did not and it was a lot further walk to the river walk then told

Posted by , from Fort Worth on Jun 2, 2020

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Comment from Hotel Management

Jun 5, 2020 by Manager

Thank you for sharing your experience, and I am very sorry for the inconveniences that you encountered during your stay. The fact that we have failed to meet your full expectations is disappointing and we are determined to work even harder towards ensuring that each guest enjoys a great experience. I hope you will find your expectations to be far surpassed if you ever return to the area, we would like to invite you back for another stay.

5 out of 5
I enjoy the hospitality of the staff. The location is perfect.

Posted by on Mar 11, 2020

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Comment from Hotel Management

Mar 11, 2020 by Manager

Thank you so much for the incredible rating. We look forward to your next visit!

4 out of 5
I felt the breakfast area was too small and difficult to maneuver due to the amount of guests it serves.

Posted by on Dec 28, 2019

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Comment from Hotel Management

Dec 29, 2019 by Manager

We appreciate that you've taken the time to share with us regarding our area and your comments about our breakfast. Through guest feedback like yours we are better able to enhance guest experience; so thank you.

4 out of 5

Posted by on Dec 7, 2019

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Comment from Hotel Management

Dec 7, 2019 by Manager

It was our privilege to earn your business and we hope to host you again on your next trip.

3 out of 5
Requres parking pass. Must have room key or will get locked out

Posted by on Oct 2, 2019

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Comment from Hotel Management

Oct 2, 2019 by Manager

Thank you for your valuable opinion regarding our parking as well as our room. Please do consider us again on your next visit to the area.

5 out of 5
Very nice friendly staff. Great breakfast and glad they had s swimming pool

Posted by on Jul 15, 2019

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Comment from Hotel Management

Jul 15, 2019 by Manager

Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. We hope to have the chance to serve you again on your next visit.

4 out of 5
The room was very clean, and the staff were helpful and polite. The bed and the pillows were too firm for me and my husband.

Posted by on Jun 5, 2019

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Comment from Hotel Management

Jun 6, 2019 by Manager

Know that your voice is of tremendous importance to us and we value your comments about our staff and bed. Every guest experience is extremely important to us. We value your feedback and thank you for your business.

5 out of 5
Easy access from the freeway . Not too far from downtown . Had three queen size beds . Thank You

Posted by on May 23, 2019

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Comment from Hotel Management

May 24, 2019 by Manager

It is such a compliment to receive such a wonderful rating. Thank you for taking the time to share about your experience with us and we hope to see you again very soon.

3 out of 5
Overall, the hotel was nice and it was close enough that we could walk to the river walk. The front desk staff were very nice and our room was clean. However, I do not feel that it was worth the price that I paid. The foot stool in the room had a tear in it and the desk chair had something white all over it. I would recommend the hotel, but just don't think it's work $100+ a night.

Posted by on Feb 24, 2019

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Comment from Hotel Management

Mar 5, 2019 by Manager

I am so sorry to hear about the situation that you experienced during your recent stay with us. Know that guest satisfaction is our utmost priority and we take what you have shared very seriously. Your review has been shared with management so that appropriate measured can be taken.

About the Best Western Alamo Suites

Location 1002 S Laredo St, San Antonio, TX 78204

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Best Western Alamo Suites offers its guests an indoor pool, a spa tub, and a fitness center. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business center on site. Free breakfast is available daily. The business-friendly Best Western Alamo Suites also features multilingual staff, coffee/tea in a common area, and complimentary newspapers in the lobby. Self parking is free. Smoking is allowed in designated areas at this San Antonio hotel.

  • 1 building
  • 72 guestrooms or units
  • 3 levels
  • Continental breakfast (free)
  • Business center (24 hours)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Newspapers in lobby (free)
  • Television in lobby
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Indoor pool
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: San Antonio Intl. Airport (SAT) (15.2 km / 9.5 mi)
  • Train station: San Antonio Station (3.5 km / 2.2 mi)
  • Parking: Free self parking

Room Amenities

Best Western Alamo Suites offers 72 accommodations with complimentary newspapers and coffee/tea makers. 37-inch LCD televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This San Antonio hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.

  • LCD television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

Guests are served free continental breakfast daily.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a fitness center.

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Braille or raised signage
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 4:00 AM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.The property affirms that it follows sanitization practices of We Care Clean (Best Western) guidelines.The property affirms that it adheres to the SafeStay (AHLA - USA) sanitization guidelines.Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.The property affirms that it follows sanitization practices of We Care Clean (Best Western) guidelines.The property affirms that it adheres to the SafeStay (AHLA - USA) sanitization guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Commonly-touched surfaces are cleaned with disinfectant Value
  • Property confirms they are implementing guest safety measures Value
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA) Value
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
  • Property confirms they are implementing enhanced cleaning measures Value
  • Individually-wrapped food options are available for breakfast
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: USD 99.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Alamo Suites
  • Best Western Alamo
  • Best Western Alamo Suites
  • Best Western Alamo Suites Downtown
  • Best Western Alamo Suites Hotel
  • Best Western Alamo Suites Hotel Downtown
  • Best Western Alamo Hotel San Antonio
  • Best Western Alamo Suites Hotel San Antonio
  • Best Western Alamo Suites San Antonio
  • Best Alamo Suites San Antonio
  • Best Western Alamo Suites Hotel
  • Best Western Alamo Suites San Antonio
  • Best Western Alamo Suites Hotel San Antonio

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.