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Extended Stay America - Sacramento - South Natomas

2.5-star property
2810 Gateway Oaks Dr., Sacramento, CA 1-855-201-7819

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2.1 out of 5
See all 13 Travelocity Reviews

"Hotel very clean. Hotel room had a sofa bed supposedly for two kids BUT it was a twin bed. The kids had difficulty sleeping in the small bed. I res ... " More

By a verified traveler on Wed 18 Nov 2015

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Hotel Description

Hotel near Golden1Center in Sacramento

In Sacramento

Your stay at this South Natomas hotel places you within 3 miles (5 km) of Discovery Park and American River Bike Trail. Golden1Center and Sacramento Convention Center are also within 6 miles (10 km).

Free perks

This hotel features free WiFi in public areas, laundry facilities, and free self parking. Enjoy the free on-the-go breakfast each morning. A safe deposit box and barbecue grills are also provided.

Free WiFi, kitchens

The 144 guestrooms feature well-equipped kitchens with refrigerators, stovetops, and microwaves, as well as flat-screen TVs with cable channels. Other amenities include free WiFi, coffee/tea makers, and hair dryers. Housekeeping is available on request.

Studio, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$68* Per night/room Nov 10 - Nov 11

Studio, 2 Full Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Studio, 1 King Bed with Sofa bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Extended Stay America - Sacramento - South Natomas ratings based on 13 Verified Reviews

Review Summary
2.1 out of 5 2.0 out of 5.0
Room cleanliness 2.0 out of 5.0
Service & staff 2.5 out of 5.0
Room comfort 1.5 out of 5.0
Hotel condition 1.5 out of 5.0

Guest reviews for Extended Stay America - Sacramento - South Natomas

Everyone (10) Couples (1)
2 out of 5

Posted by on Oct 15, 2019

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4 out of 5

Posted by on Oct 3, 2019

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1 out of 5
Called ahead and said we would be arriving very late (around 1am) . Front desk said no problem. After driving 12 hours we get here and and the desk clerk says they are doing an audit for the next 20 minutes and she can't check me in until then....keep in mind it's 1am. So we go out into the car and wait. Come back at 1:30am and am checked in. Took forever because the clerk couldn't get the pet fee charged. After a few she said they would just do it in the morning during check out. We go to our room...there's people out drinking and smoking weed and being loud in the parking lot. Pretty sure we witnessed a drug deal while we were waiting for the audit to be over. Open the door to the to room and it wreaks of marijuana. We reserved a non smoking room. I have really bad asthma but I thought since we were so exhausted I might be able to sleep through it using my inhaler. Nope. We weren't in the room 30 minutes before we packed up and left. I went back and used their phone they have to call front desk after hours to check out and request a refund. The clerk didn't seem suprised at all and said okay no problem leave the key and you will get fully refunded tomorrow when the manager gets in....that seemed way too easy as if they've done this plenty of times. As far as amenities.... There's two of us and only 3 pillows. No extra blankets. No hand towels or wash cloths in the bathroom only 3 full size bath towels. Carpets were filthy and didn't see a remote control for the tv.

Posted by on Jun 3, 2019

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Comment from Hotel Management

Jun 4, 2019 by Hotel Management

We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. Our team's first priority is making sure that every guest has a comfortable and relaxing stay, and this time we really missed the mark. We regret that our staff did not respond to your requests while you were here and apologize for that inconvenience. Your feedback has been shared with every department involved. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management

2 out of 5
The front desk personal was great, friendly and professional, two very nice experiences. The room was a mess, dirty, and old wash cloth from previous guest I assume left hanging on the shower, old macdonalds wrappers on the floor. No hangers in the closet to hang my clothes up.

Posted by on Apr 12, 2019

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Comment from Hotel Management

Apr 13, 2019 by Hotel Management

Please accept our apologies for your unsatisfactory experience at our hotel. We appreciate your feedback and apologize that we were not able to meet your needs during your stay. Feedback like yours is invaluable to make necessary improvements. We are reviewing procedures with our staff in order to prevent similar circumstances from being repeated. Our entire team genuinely cares about providing a superb experience for all of our guests, so we hope to have the opportunity to prove this to you on a future visit. Sincerely, Hotel Management

1 out of 5
We didnt even stay it was that bad we slept in out car

Posted by on Feb 15, 2019

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1 out of 5

Dirty

Would not stay there ever again was dirty front office first gave us a room which was already occupied and it was a smoking room. Bed was dirty floors cobwebs in the corners of shower, and they gave us a handicap room no shower head it was a hand held shower totally disappointing

Posted by on Mar 15, 2018

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Comment from Hotel Management

Mar 17, 2018 by Hotel Management 

Please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely,Hotel Management 

2 out of 5

Didnt expect much, but was still disappointed

Pros: Low price
"Free breakfast" consisted only of instant outmeal and coffee No dishes or utinsils in kitchen, make sure you bring your own (I should have checked first) No trash in bathroom, toiletries were minimal (one bar of soap for both shower and sink and one shampoo, no lotion, body wash, or conditioner). Security lock on door was broken (the one that lets you open the door a crack to talk and still leave it secure). Bed was uncomfortable

Posted by , from san jose on Dec 6, 2017

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Comment from Hotel Management

Dec 8, 2017 by Hotel Management

Thank you for staying with us and for taking the time to share your concerns. Please accept our apologies for failing to meet your needs. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience. So we certainly understand why you may have found our amenities a bit different than traditional hotels. We hope you will give us a chance to welcome you back and experience our hotel the way it should have been during your visit. Sincerely, Hotel Management

1 out of 5

Worst hotel we have ever stayed.

Several issues 1. Heater not working and it was a cold 45 degree evening 2. No blankets or sheets for the sofa bed. When we requested they only had the sheets no blankets. 3. Iron but no ironing board 4. No blow dryer just an empty broken holder on the wall 5. Coffe pot broken didn't work 6. No maid service 7. No clean towels, when requested they only had small ones 7. All we wever heard from staff "I'm by myself" 8. When addressing the issues I was told I wasn't the only one and was shown three pages of complaints for the day. 7. They advertise breakfast but all they had was muffins and powder cocoa.

Posted by on Mar 6, 2017

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Comment from Hotel Management

Mar 8, 2017 by General Manager

Thank you for choosing to stay at our hotel. I am truly sorry that we provided you with an inferior service and regret the inconvenience you encountered. I have shared your concerns with my staff, and we are taking appropriate measures to see where we can make improvements. Thanks again for your feedback, and please give us another chance to prove ourselves on a future visit. Sincerely, General Manager

1 out of 5

Horrible customer service

We stayed at this hotel as a one night stop off on a road trip. We just needed a basic room to stay the night with our kids. The hotel advertises a breakfast but it was hardly anything--a few pre-packaged muffins, granola bars and instant oatmeal. My kids wanted to make hot chocolate but there was no hot water. There was some coffee. Our room didn't have a hair dryer and when we called the front desk they said they would send one up but never did. It took 2 calls to the front desk to get bedding for the pull out sofa bed the night we arrived. When we tried to check out in the AM I waited at the front desk for 5 minutes for someone to show up, there was no bell or way to let someone know I was even there waiting. I even tried calling the hotel from my cell phone hoping someone would answer to let them know I was waiting at the front desk, but no one ever even answered the phone. I can say it was one of the worst hotel stays I have ever had, mainly because the customer service was non-existent. I would definitely not stay here again.

Posted by on Aug 1, 2016

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Comment from Hotel Management

by General Manager

We do wish that your recent stay with us had been more impressive. Thank you for sharing the areas of your stay where you feel more of our attention is needed. We do value feedback such as this and we hope the remainder of your trip was enjoyable. Thank you for taking a moment to post your review. General Manager

4 out of 5

A bed for a quick nite sleep.

Pros: Quiet location.
Cons: Hair dryer.
Needed a place to crash on west coast visit to kids and grandkids. Extended Stay provided a quiet, clean room away from noise of freeways and airport. Didn't need a kitchen, but it was there.

Posted by , from Tennessee on May 12, 2016

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Comment from Hotel Management

May 14, 2016 by General Manager

Thank you for choosing Extended Stay America - Sacramento - South Natomas for your stay on your visit to the area. It is great to hear you enjoyed a quiet stay in your clean room. We appreciate your feedback and look forward to welcoming you back for another stay! Sincerely, General Manager

About the Extended Stay America - Sacramento - South Natomas

Location 2810 Gateway Oaks Dr., Sacramento, CA 95833

Property Features

Free breakfast is available daily. Public spaces have free WiFi. Extended Stay America - Sacramento - South Natomas also features barbecue grills, laundry facilities, and discounted use of a nearby fitness facility. Free self parking is available. This Sacramento hotel is smoke free.

  • 144 guestrooms or units
  • 2 levels
  • 3 buildings
  • To-go breakfast (free)
  • Self-service laundry
  • Front desk (24 hours)
  • Front-desk safe
  • BBQ grill(s)
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Sacramento, CA (SMF-Sacramento Intl.) (16.9 km / 10.5 mi)
  • Train station: Sacramento Valley Station (5.4 km / 3.3 mi)
  • Parking: Free self parking

Room Amenities

Extended Stay America - Sacramento - South Natomas offers 144 air-conditioned accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. Kitchens offer refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. 32-inch flat-screen televisions come with premium cable channels. Housekeeping is provided on request.

  • In-room kitchen
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Stove
  • Coffee maker
  • Kitchenware
  • Shower and tub combination
  • Rollaway beds (surcharge)
  • Housekeeping (on request)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Exterior corridor access
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Guests are served free on-the-go breakfast daily from 6 AM to 9:30 AM.

Nearby Activities

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Hiking/biking trails nearby

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible parking

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight

Special check-in instructions:

This property accepts credit cards only for all bookings where payment for the stay will be made on site instead of at the time of booking, and for all onsite purchases. Cash is not accepted. For more details, please contact the property using the information on the reservation confirmation received after booking.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available.
  • Cribs (infant beds) are not available.

Pets

  • Pets: USD 25 per pet, per day (maximum USD 150 per stay)
  • Maximum 2 per room
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Debit cards not accepted
  • No rollaway/extra beds available
  • No cribs (infant beds) available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25 per pet, per day (maximum USD 150 per stay)
  • Weekly housekeeping provided; additional cleaning fee: USD 10 per day
  • Rollaway beds are available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Extended Stay America Sacramento South Natomas Hotel
  • Extended Stay America Natomas Hotel
  • Extended Stay America Natomas Hotel Sacramento South
  • Extended Stay America Sacramento South Natomas
  • Homestead South Natomas Hotel Sacramento
  • Homestead South Natomas Sacramento
  • Extended Stay America Natomas
  • Extended Stay America - Sacramento - South Natomas Hotel
  • Extended Stay America - Sacramento - South Natomas Sacramento

You should know

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.