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"Casino and hotel was AWESOME , staff was wonderful, room very nice " More

By a verified traveler on Mon 09 Mar 2020

Hotel Description

3.5-star eco-friendly hotel near Horseshoe Tunica Casino

In entertainment district

With a stay at this well-placed Robinsonville hotel, you'll be steps from Horseshoe Tunica Casino and Gold Strike Casino. Harrah's Tunica Casino and Bally's Casino Tunica are also within 3 miles (5 km).

Casino, outdoor pool

A casino, 6 restaurants, and an outdoor pool are all featured at this smoke-free hotel. Traveling on business? Take advantage of the express check-out, laundry service, and free valet parking. Enjoy the fitness center and perks like free self parking.

Comfy beds, WiFi

In addition to LED TVs with satellite channels, the 500 guestrooms offer WiFi and pillowtop beds. Refrigerators, room service, and free local calls are also available.

Deluxe Room, 1 King Bed, Non Smoking (Newly Remodeled)

Bed Count 1 King Bed Maximum Occupancy 2 Max
$48* Per night/room Nov 29 - Nov 30

Deluxe Room, 2 Queen Beds, Smoking (Newly Remodeled)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Deluxe Room, 1 King Bed, Smoking (Newly Remodeled)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 2 Queen Beds, Non Smoking (Newly Remodeled)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Premium Room, 2 Queen Beds, Smoking (Newly Remodeled)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Premium Room, 1 King Bed, Smoking (Newly Remodeled)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Horseshoe Tunica Casino and Hotel ratings based on 27 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Horseshoe Tunica Casino and Hotel

Everyone (18) Couples (3) Family (6)
5 out of 5

Posted by on Nov 1, 2020

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Comment from Hotel Management

Nov 2, 2020 by Hotel Management

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay! We hope to see you again very soon. Sincerely,

4 out of 5

Posted by on Sep 19, 2020

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Comment from Hotel Management

Sep 23, 2020 by Hotel Management

Thanks for staying with us. We appreciate your feedback!

4 out of 5

Posted by on Jul 11, 2020

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Comment from Hotel Management

Jul 12, 2020 by Hotel Management

Thank you for the great review of our casino and hotel! We are glad that you enjoyed your stay! We hope to see you again very soon. Sincerely,

1 out of 5
Front desk staff extremely rude. Didn't see much cleaning going on casino floor.

Posted by on Jun 2, 2020

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Comment from Hotel Management

Jun 3, 2020 by Hotel Management

Thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. Please always feel free to speak with management.

5 out of 5
Casino and hotel was AWESOME , staff was wonderful, room very nice

Posted by on Mar 9, 2020

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Comment from Hotel Management

Mar 11, 2020 by Hotel Management

Thanks for staying with us. We appreciate your feedback!

5 out of 5

Posted by on Feb 12, 2020

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Comment from Hotel Management

Feb 12, 2020 by Hotel Management

Thanks for staying with us. We appreciate your feedback!

2 out of 5
The entire hotel smelled like burnt coffee, the entire time we were there. It was almost to the point that we felt sick. None of our keys worked the first time, and one of the replacement keys only worked once. In the Casino, we played at a slot machine for over an hour and never received our drink order, despite ordering several times. The same way at the roulette table; over and hour there, $300 spent, and I got one beer. My girlfriend never got hers, and I only received the beer after complaining to the pit boss. The seafood buffet, however was really good and a great price.

Posted by , from Conway, Arkansas on Feb 4, 2020

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Comment from Hotel Management

Feb 5, 2020 by Hotel Management

Dear Mr. Michael, Thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

3 out of 5
Room had not been cleaned when we arrived. Had to call for towels and coffee that was not on the room. They wanted $13.00 for wi-fi which was really outlandish when you consider you paid for a premium room

Posted by , from Savannah Tn on Dec 26, 2019

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Comment from Hotel Management

Dec 27, 2019 by Hotel Management

Mr. Doug, I do apologize for the break down with your experience. Please always feel free to speak with management during your stay. We would love to fix the breakdown while you are here. Hopefully, this will not keep you from returning. Thanks,

5 out of 5
Variety of eating places. Awesome and friendly staff.

Posted by on Nov 8, 2019

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Comment from Hotel Management

Nov 9, 2019 by Hotel Management

Thanks for staying with us. We appreciate your feedback!

3 out of 5
Tv in bathroom. 1st room flooded. 2nd room dusty did not like money taken from soda machine. Reported to front desk but they seemed uninterested.

Posted by on Sep 26, 2019

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Comment from Hotel Management

Sep 26, 2019 by Hotel Management

I do greatly apologize for this experience. Please always feel free to speak with Hotel Management. Our goal is to offer the best service while you are here. We will look into this problem concerning the staff. Thanks

About the Horseshoe Tunica Casino and Hotel

Location 1021 Casino Center Dr, Robinsonville, MS 38664

Property Features

Horseshoe Tunica Casino and Hotel offers its guests an outdoor pool and a fitness center. There are 6 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have WiFi for a fee. A casino, gift shops/newsstands, and coffee/tea in a common area are also featured at the eco-friendly Horseshoe Tunica Casino and Hotel. Free self parking and valet parking are available. This 3.5-star Robinsonville hotel is smoke free.

  • 500 guestrooms or units
  • 15 levels
  • 500 buildings
  • 6 dining venues
  • Casino
  • Bar or lounge
  • Coffee shop
  • Deli
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Gift shop
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Free self parking , Free valet parking

Transport

  • Airport: Memphis Intl. Airport (MEM) (47 km / 29.2 mi)
  • Parking: Free valet parking and self parking

Room Amenities

Horseshoe Tunica Casino and Hotel offers 500 accommodations with safes and hair dryers. Beds feature pillowtop mattresses. 42-inch LED televisions come with satellite channels and pay movies. Bathrooms include shower/tub combinations and complimentary toiletries. In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and microwaves can be requested.

  • Pillowtop beds
  • In-room dining (limited hours)
  • HD television
  • Satellite channels
  • Movies for purchase
  • Refrigerator
  • Microwave available
  • Shower and tub combination
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy full breakfast daily from 8 AM to 11 AM.

Binions Steak - This fine-dining restaurant specializes in American cuisine and serves dinner only. Guests can enjoy drinks at the bar.

Noodles - This restaurant specializes in Asian cuisine and serves dinner only.

Village Square Buffet - This restaurant specializes in international cuisine and serves lunch and dinner.

Starbucks - This coffee shop specializes in American cuisine and serves light fare only.

8 oz Burger Bar - This diner specializes in American cuisine. Open 24 hours.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golf lessons on site
  • Golf driving range on site

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10 per day.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Guests younger than 21 are not permitted in the swimming pool.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property accepts credit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas.Contactless check-out is available.

  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 18.69 per accommodation, per night

The resort fee includes:

  • Fitness center access
  • Internet access
  • Phone calls

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 5 and USD 20 per person (approximately)
  • Fee for in-room wireless Internet: USD 0.00 per night (rates may vary)
  • Fee for wireless Internet in public areas: USD 0.00 per night (rates may vary)
  • Rollaway bed fee: USD 10 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Horseshoe Casino Hotel Tunica
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  • Horseshoe Tunica Casino & Hotel Robinsonville
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  • Tunica Casino Hotel
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  • Horseshoe Tunica Casino and Hotel Hotel Robinsonville

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Key Eco-Rating Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.