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Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma

5.0 star property
Upscale beachfront property with 9 outdoor pools

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Photo gallery for Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma

Aerial view
Creator video - submitted by Your Travel Homegirl
9 restaurants, breakfast, lunch, dinner served; Mediterranean cuisine
9 outdoor pools, pool umbrellas, sun loungers
Sauna, hot tub, steam room, body treatments, aromatherapy

Reviews

7.2 out of 10
Good

Popular amenities

  • Hot tub
  • Breakfast included
  • All inclusive
  • Parking included

Explore the area

View in a map
Uvero Alto, Punta Cana, 23000
  • Place, Sirenis Aquagames Water Park
    ‪7 min drive‬
  • Place, Macao Beach
    ‪14 min drive‬
  • Place, Cana Bay Golf Club
    ‪23 min drive‬
  • Airport, Punta Cana (PUJ-Punta Cana Intl.)
    ‪41 min drive‬

Room options

View all photos for Suite (PAD SUITE)

Premium bedding, free minibar, in-room safe, individually decorated

Suite (PAD SUITE)

8.0 out of 10
Very good
(83 reviews)
  • Garden view
  • Sleeps 5
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Suite (FLAT SUITE)

Premium bedding, free minibar, in-room safe, individually decorated

Suite (FLAT SUITE)

8.4 out of 10
Very good
(46 reviews)
  • Beach view
  • Sleeps 5
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Suite (PAD SWIM UP SUITE)

Premium bedding, free minibar, in-room safe, individually decorated

Suite (PAD SWIM UP SUITE)

7.6 out of 10
Good
(21 reviews)
  • Resort view
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite (FLAT SWIM UP SUITE)

Premium bedding, free minibar, in-room safe, individually decorated

Suite (FLAT SWIM UP SUITE)

8.6 out of 10
Excellent
(38 reviews)
  • Resort view
  • Sleeps 5
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Suite (SWANK PLUNGE POOL SUITE)

Exterior

Suite (SWANK PLUNGE POOL SUITE)

  • Resort view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Pool Super Villa

Pool Super Villa | View from room

Pool Super Villa

  • Resort view
  • Sleeps 6
  • 1 Double Sofa Bed, 1 King Bed and 2 Twin Beds

View all photos for Suite (SWANK WRAPAROUND SWIM UP SUITE)

Premium bedding, free minibar, in-room safe, individually decorated

Suite (SWANK WRAPAROUND SWIM UP SUITE)

  • Resort view
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room (THE PINEAPPLE)

Room (THE PINEAPPLE) | View from room

Room (THE PINEAPPLE)

  • Resort view
  • Sleeps 6
  • 1 King Bed, 1 Double Sofa Bed and 2 Twin Beds

View all photos for Suite (NEST SUITE)

Premium bedding, free minibar, in-room safe, individually decorated

Suite (NEST SUITE)

8.4 out of 10
Very good
(179 reviews)
  • Garden view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite (NEST SWIM UP SUITE)

Suite (NEST SWIM UP SUITE) | Premium bedding, free minibar, in-room safe, individually decorated

Suite (NEST SWIM UP SUITE)

8.2 out of 10
Very good
(69 reviews)
  • Resort view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Ocean View (SWANK)

Premium bedding, free minibar, in-room safe, individually decorated

Suite, Ocean View (SWANK)

  • Ocean view
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Suite (SWANK SUITE)

Premium bedding, free minibar, in-room safe, individually decorated

Suite (SWANK SUITE)

7.2 out of 10
Good
(11 reviews)
  • Garden view
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

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View from property

Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort

Bávaro
  • On private beach
  • Pool
  • Hot tub
  • Breakfast included
4.1 out of 5, Very Good, 2,390 reviews
$499 nightly
The price is $499
Apr 12 - Apr 13
Total with taxes and fees
Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort

About the neighborhood

Punta Cana

On the beach.With a stay at this Uvero Alto property, you'll be within 2 miles (3 km) of Sirenis Aquagames Water Park and 6 miles (10 km) of Macao Beach. Cana Bay Golf Club and Punta Blanca Golf Course are within 12 miles (20 km).

What's nearby

  • Sirenis Aquagames Water Park - 7 min drive - 2.1 miles
  • Macao Beach - 14 min drive - 5.8 miles
  • Cana Bay Golf Club - 23 min drive - 10.5 miles
  • Punta Blanca Golf Course - 25 min drive - 11.9 miles
  • Arena Gorda Beach - 28 min drive - 12.8 miles

Getting around

  • Punta Cana Intl. Airport (PUJ) - 40 min drive

Restaurants

  • ‪Carnival - ‬15 min walk
  • ‪Coco Cafe - ‬8 min walk
  • ‪Wink - ‬17 min walk
  • ‪Showtime Bar - ‬6 min walk
  • ‪Faire - ‬14 min walk

About this property

Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma

Upscale beachfront property with 9 outdoor pools
Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Sit back and relax on the beach with cabanas (surcharge), umbrellas, and sun loungers. At Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma you can cool off in one of the 9 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 9 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include a beach bar, a poolside bar, and a bar/lounge. WiFi is free in public spaces. This all-inclusive property also offers a complimentary water park, a complimentary children's club, and a children's pool. Free self parking and valet parking are available.

This 5-star Punta Cana property is smoke free.

  • 460 guestrooms or units
  • 9 dining venues
  • Built in 2016
  • Buffet breakfast (free)
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma offers 460 air-conditioned accommodations with free minibar items and safes. Rooms open to balconies or patios. These individually decorated and furnished accommodations include dining tables. Beds feature premium bedding. 42-inch flat-screen televisions come with digital channels.

Bathrooms include showers, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.

Guests can indulge in a pampering treatment at the property's full-service spa. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

Similar properties

View from property
Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort
  • On private beach
  • Pool
  • Hot tub
  • Breakfast included
4.1 out of 5, Very Good, 2,390 reviews
$499 nightly
The price is $499
Apr 12 - Apr 13
Total with taxes and fees
Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort

Property amenities

Family friendly

  • 9 outdoor pools
  • Changing table
  • Children's dinnerware
  • Children's pool
  • Dining table
  • Free children's club
  • Free rollaway/extra bed
  • Free supervised activities for children
  • Free water park access
  • High chair
  • In-room babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Lazy river
  • Playground
  • Snack bar/deli
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 9 restaurants
  • A bar/lounge
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Things to do

  • 2 outdoor tennis courts
  • 9 outdoor pools
  • Archery
  • Basketball
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Hot tub
  • Lazy river
  • Playground
  • Sauna
  • Shopping
  • Snorkeling
  • Steam room
  • Stereo
  • Tennis lessons
  • Waterslide

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Doorbell and phone notification
  • Elevator (32 inch wide door)
  • Magnifying mirror
  • Stair-free path to entrance
  • Thin carpet in room
  • Visual doorbell notification
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Entertainment

  • 42-inch flat-screen TV with digital channels
  • MP3 dock

Bedroom

  • Free crib
  • Free rollaway/extra bed
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Dining table
  • Free stocked minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 80 per person (one way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses solar energy, plus a grey water recycling system
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property uses solar energy, plus a grey water recycling system. For guests' safety, the property includes a fire extinguisher in each accommodation.

Property is also known as

Nickelodeon Hotels Resorts Punta Cana Hotel
Nickelodeon Hotels Resorts Hotel
Nickelodeon Hotels Resorts Punta Cana
Nickelodeon Hotels Resorts Gourmet All Inclusive Karisma Hotel
Nickelodeon Hotels Resorts Gourmet Inclusive Karisma Hotel
Nickelodeon Hotels Resorts Punta Cana Gourmet Inclusive Karisma
Nickelodeon Hotels Resorts Punta Cana All Inclusive
Nickelodeon Hotels Resorts Punta Cana Gourmet Inclusive
Nickelodeon Hotels Resorts Punta Cana Gourmet All Inclusive
Nickelodeon Hotels Resorts Punta Cana Gourmet Inclusive
Nickelodeon Hotels Resorts Punta Cana
Nickelodeon Hotels Resorts Punta Cana All Inclusive
Nickelodeon Hotels Resorts Punta Cana Gourmet All Inclusive
Nickelodeon Hotels Resorts Punta Cana Gourmet All Inclusive
Nickelodeon Hotels Resorts Punta Cana Gourmet Inclusive
Nickelodeon Hotels Resorts Punta Cana
Nickelodeon Hotels Resorts Punta Cana All Inclusive

Frequently asked questions

How close is Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma to the airport?

Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma is 25.3 mi (40-min drive) away from the Punta Cana Intl. Airport (PUJ) airport, the closest popular airport to the property.

How much does it cost to stay at Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma?

As of Mar 12, 2026, prices found for a 1-night stay for 2 adults at Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma on Apr 12, 2026 start from $406, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma have an airport shuttle?

Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma offers an airport shuttle 24 hours a day, on request, for a charge of USD 80 per person, one way.

How close is Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma to the beach?

This property is on the beach. Don't forget your sunscreen!

Does Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma offer free breakfast?

Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma offers free buffet breakfast every day from 7:00 AM to 11:00 AM.

Is there a casino at Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma?

No, there is no casino at this property, but Casino Avalon Princess (21-min drive) is nearby.

What time is check-in at Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma?

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM.

Is there free parking at Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma?

This property offers free self parking and valet parking.

Does Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma have a pool?

Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma features 9 outdoor pools and a children's pool.

Does Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma have a restaurant?

There are 9 onsite restaurants, offering options like Mediterranean cuisine, a poolside location, and al fresco dining.

Does Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma have a spa?

This property has a spa, which features aromatherapy, deep-tissue massages, and body wraps.

How close is Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma to downtown Punta Cana?

Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma is 21.6 mi away from Punta Cana.

Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 780 out of 2125 reviews
Rating 8 - Good. 442 out of 2125 reviews
Rating 6 - Okay. 367 out of 2125 reviews
Rating 4 - Poor. 229 out of 2125 reviews
Rating 2 - Terrible. 307 out of 2125 reviews

8.0/10

Cleanliness

7.4/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Did not like the food
Stayed 7 nights in Dec 2025

6/10 Okay

KAYLAN

Traveled with family and small children, Traveled with family
Disliked: Property conditions & facilities
El hotel necesita remodelaciones, es un poco aburrido y hay que hacer fila para el buffet, el parque es muy pequeño y todo es extra
Stayed 3 nights in Nov 2025

2/10 Terrible

Sandra Noreen

Traveled with family and small children
Disliked: Cleanliness
This was probably the worst vacation experience my family and I have ever taken. The service at the Nickelodeon resort is terrible, most of the staff there are surly at best. The only ones we have any good experience with are the housekeeping and room service staff. Hygiene seems like an afterthought at this resort, my whole family got food poisoning half way through the trip and my 2 year old toddler came home with hand, foot and mouth disease. Please stay far, far away from this place.
Stayed 7 nights in Nov 2025

10/10 Excellent

Abdalkareem

Traveled with family
Liked: Cleanliness, property conditions & facilities
amazing place and great service. The breakfast could be improved but for a short stay ot os acceptable
Stayed 1 night in Dec 2025

6/10 Okay

Roselis De La

The room had rotting stainless steel, the bathtub had a leakage that the water got to my bedroom. The elevator didn’t work I was on the 3rd floor in room 2313. The food area called Fresco the food was garbage it was like worst than frozen dinners. I got no upgrade or amenities for the broken elevator the bathroom leakage. The upper management were insensitive to me & treated me as a local. I complained to Expedia on my 5th which was my Bday, because I called to complain they were attentive in the restaurant
Stayed 5 nights in Dec 2025

2/10 Terrible

Pajtim, Sayreville

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Nov 2025

6/10 Okay

Nikhil

Traveled with family and small children
No, room was old and had broken light fixture, broken door handle, stained walls and scratched surfaces
Stayed 5 nights in Dec 2025

2/10 Terrible

Neil

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
-poor quality food -the hotel never gave us the $500 credit per room (scam) and expedia never helped and made us lose hours in this matter -they don't provide hours of restaurants in apps or in hotel guide -hated being sold constantly the breakfasts and activities (they follow you through the entire hotel) -room service needed to be summoned three times to respond and sometimes never came -water park in the pictures is different, the big blue slides weren’t there (scam) -i hated the buffet they dont have air conditioning in there is sweaty and hot very bad for food conservation -items in the menu weren’t available -fresco restaurant advertised stromboli and gave bread empty (joke) This was a horrible experience. Not even decorated dor kids and characters were nowhere to be found
Stayed 3 nights in Dec 2025

10/10 Excellent

Maria

Stayed 1 night in Dec 2025

4/10 Poor

Alexandra Christina

Stayed 6 nights in Nov 2025

10/10 Excellent

Pamela

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff were amazing - in the restaurants, rooms, pools, activities. They were always efficient, friendly, professional and happy to assist!
Stayed 6 nights in Nov 2025

8/10 Good

saranya

Stayed 7 nights in Nov 2025

6/10 Okay

Samira

Traveled with family and small children
The building that our room was it was very noisy, lots of slamming doors middle of the night and staff were very loud and most of the staff either didn't know any English or very very little.
Stayed 7 nights in Nov 2025

6/10 Okay

Denise

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool was great and my room was awesome i have no complaints 👌 🙂
Stayed 2 nights in Nov 2025

2/10 Terrible

Shaban

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Nothing Good About this Place ( If the Kids Say Dad I want to go back I do not like this place ) Thats a problem because in the first place we here for the kids very Poor From A to Z
Stayed 8 nights in Nov 2025

10/10 Excellent

Naima Abdullahi

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
I seen a lot of mixed reviews of this resort before coming. I travelled with my 2-year old daughter and husband. Not only did my daughter have the time of her life but we also enjoyed every moment. In fact she cried when we left saying she wants to stay! The weather was amazing. We enjoyed the food. The room was clean and every staff we encountered went above and beyond. We will definitely be returning.
Stayed 7 nights in Nov 2025

8/10 Good

Carin Nataly, loS ANGELES

Liked: Cleanliness, staff & service, property conditions & facilities
I can honestly state that my family and I had a great time at the resort. It was so much fun! No problems with the room, good food, and overall good service. I would go again if I had the chance. My 5 year old enjoyed the activities, water park, and beach. My teenager loved the cafe/ice cream shop and relaxing by the pool/beach. We all enjoyed the atmosphere during the day and night. We ate at Burgers, wok wok, and intergalactic restaurant. All three had great food! The only “bad” experience was the slow service at Wok Wok, but not enough to ruin our evening. We used their app to make restaurant reservations (not complicated) and the Karisma app to keep an eye out for activities (also, not complicated).
Stayed 4 nights in Nov 2025

6/10 Okay

Adam

Stayed 5 nights in Nov 2025

10/10 Excellent

Richard

Liked: Cleanliness, staff & service
Stayed 3 nights in Nov 2025

4/10 Poor

Rahulkumar

Traveled with family and small children, Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not worth the price. Terrible food, poor communication skills in staff, rudest staff ever encountered, resort restaurant really bad food, many times we noticed stale food, there is nothing near by where you can go eat or shop, tiles coming off in swimup pool, overall bad experience
Stayed 6 nights in Nov 2025

10/10 Excellent

Marina

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We loved everything about this resort: premises, entertainment, food, pools, slides, staff friendliness, amazing room. I highly recommend this resort to all, especially those with little children!
Stayed 10 nights in Nov 2025

6/10 Okay

Shante

Food quality and options are horrible . Nothing to eat except room service at
Stayed 5 nights in Nov 2025

10/10 Excellent

erin

Stayed 6 nights in Nov 2025

6/10 Okay

Omar

Liked: Cleanliness, amenities, property conditions & facilities
We just got back from this hotel, 2 adults and three kids. We got the swimup flat suite, which was great for 5 people. the swimup pool was pretty cold, but the kids didnt seem to mind too much. the beach was great, the pools and the waterpark were also great and the temperature in those pools were fine. We also all loved the lazy river. Cons - the food was just okay. nothing amazing. the drinks were lacking. nothing special. our app to book restaurants did not work the entire time we were there. biggest con: we were staying in building 4 and there was this feature right outside our door where you step on a fake sewer and the ninja turtles theme song plays really loud. IT WAS SO FREAKING LOUD. The theme song still haunts me in my dreams. The kids would start jumping on it as early as 6am... and also all hours of the night! At first I thought it was cute, my kids also loved it. but after hearing the theme song while trying to sleep for the millionth time, it lost its appeal. one night it rained and I think the sensor got stuck....so it literally played non stop from 12am - 3am. I called the front desk and they said they would send someone to fix it but it was a while before it stopped. I know you are probably reading this and thinking that this isnt a big deal, but try keeping three kids asleep at 2 in the morning with TURTLES IN A HALF SHELL blaring in your ear on max volume lol.
Stayed 7 nights in Nov 2025

2/10 Terrible

Jenry

Poor customer service and one of our rooms got
Stayed 3 nights in Nov 2025