Hotels on the Lake in Port of Menteith

"Avoid at all costs Staff are unhelpful and borderline rude. Booked a double room for sole occupancy and was given a twin room. When I protested this was not what was booked I was fobbed off. I asked to speak to the duty manager and waited over 30 minutes before going back to reception. Duty manager was aware I’d asked to speak to them but decided I wasn’t her priority. Fobbed off that the hotel was fully booked and could not change my room and offer no alternative so agreed they would give me a refund and checked out. Went to another hotel. Now radio silence and struggle to get an answer from them with regards the refund. This hotel is tired and dated and the room I was given just felt unclean so I wasn’t prepared to stay there. Won’t be going back "

"Booked this as an 18th Birthday present for my son and his girlfriend. Upon arrival they were asked to add on breakfast(which was already included) I called the hotel and receptionist said the manager would call me back, this was 3 weeks ago. Still no contact and off putting as it’s not a cheap hotel. "