Within a 5-minute walk of this Playa del Carmen resort, you'll find Maroma Beach and El Manglar Golf Course. Also within 9 miles (15 km) are El Camaleon Mayakoba Golf Course and Grand Coral Golf Riviera Maya.
This luxury resort features a private beach, a full-service spa, and a nightclub. Relax beachside with sun loungers and cool off with a drink at the beach bar. Enjoy a meal in one of the 7 restaurants and free perks like valet parking and WiFi in public areas.
Free WiFi, balconies
The 412 guestrooms feature free WiFi, LED TVs with cable channels, and thoughtful touches like bathrobes and slippers. Other amenities include furnished balconies, sitting areas, and premium bedding.
Feb 10, 2020 by Social Media
Dear guest, Thank you for choosing our resort as your host on your recent gateway to our destination, as it was a pleasure having you and appreciate that you have taken the time to share your experience. We truly regret hearing that you felt pressured by our staff to make extra purchases.We encourage our guests to provide us with their feedback in regards to our services during their stay in order for us to offer the best memories and experiences with us and therefore once again appreciate your kind remarks and be certain that your comments will not be overlooked. Please accept our sincerest apologies for the inconveniences you experienced and please know it was never our intention to disappoint you in any sense. I am very glad to inform you that I have shared your kind feedback to our Food & Beverage Manager in order to take action immediately. We sincerely hope we can have the honor of being your hosts in a not too distant future. Best regards
Jan 14, 2020 by Social Media
Dear guest, Thank you for sharing your feedback about your recent stay at Secrets Maroma Beach Riviera Cancun. There seems to have been a number of deficiencies encountered in your experience at our resort, which are very atypical and not reflective of our brand; as your stay was marred by irregular circumstances, we truly apologize for it. We are sorry that due to the incident, you could not enjoy your weekend. It only remains to say that our staff followed the security protocols once you made your report. We can only renew our apologies and assure you that we have briefed the team at great length of your comments and you can be assured that the necessary re-training measures are being instituted to prevent recurrences in the future. Once again we want to thank you for taking the time to share your feedback and we hope that despite the incident, you decide to give us a second chance to show you the service for which our hotel is known. Sincerely,
Dec 27, 2019 by Social Media
Dear Guest, Thank you for choosing Secrets Maroma Beach Riviera Cancún. It is wonderful to know how much you enjoyed your stay in the resort! We are very proud of your opinion regarding our grounds and facilities. Hope we have the opportunity to welcome you again in the near future. Warm regards,
Sep 27, 2019 by Social Media
Dear Anonymous. We are very happy to learn that you are very satisfied with our service. Thank you for sharing your feedback through this mean. Your comments are truly valued for us, as this allow us to improve our service levels and products. Overall, we take such comments very seriously and you can be assured that the necessary re-training measures are being instituted to prevent recurrences in the future. We hope that these details do not prevent you from returning with us, your home. We look forward to welcoming you again in the near future. Sincerely, Social Media Secrets Maroma Beach Riviera Cancun
Aug 12, 2019 by Social Media
Dear Anonymous We appreciate you for taking the time to share your nice comments about the exceptional service and food with us. It’s truly rewarding to know that your recent stay at Secrets Maroma Beach Riviera Cancun was great. We look forward to having you back in your home on the Mexican Caribbean. Best regards, Iliana Pérez Social Media Coordinator Secrets Maroma Beach Riviera Cancun
Aug 7, 2019 by Social Media
Dear Travelocity, It is a real pleasure to find this review of your most recent stay at Secrets Maroma Beach Riviera Cancun. We are pleased to know that you are satisfied with our service. Currently, Mexico and parts of the Caribbean are experiencing higher than normal amounts of seaweed. This seaweed, called sargassum, floats free and provides a natural and essential habitat for many species of fish including endangered species. During spikes like the one we're experiencing now; ocean currents naturally bring this seaweed to our shores where our resort staff works diligently from the early morning hours each day to remove what washes up to keep our beautiful beaches clean and accessible for guests to enjoy. Our staff is working as quickly as possible to remove this extra seaweed as the ocean delivers it to us. How quickly the seaweed returns throughout the day is unfortunately up to mother nature. We highly appreciate your gracious comments here and have shared it with the rest of our team. We hope to receive you soon, in this, your mexican paradise. Best regards, Iliana Pérez Social Media Coordinator Secrets Maroma Beach Riviera Cancun
Oct 3, 2016 by Alfredo Montaño
Thank you for your contribution to our resort Kristen. We are very happy to note you had a great stay experience and that you enjoyed all the perks we take pride offering our guests. We are looking forward to welcome you back again in a future ocassion.
This property is closed from March 27 2020 to July 13 2020 (dates subject to change).
All-inclusive room rates at Secrets Maroma Beach Riviera Cancun - Optional All Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages
Some rates at Secrets Maroma Beach Riviera Cancun - Optional All Inclusive are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Simply walk outside to feel the sun on your face at the white sand beach. At Secrets Maroma Beach Riviera Cancun - Optional All Inclusive you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 7 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include 3 bars/lounges, a beach bar, and a swim-up bar. WiFi is free in public spaces. This luxury resort also offers an outdoor tennis court, a spa tub, and a steam room. Self parking and valet parking are free. Smoking is allowed in designated areas at this 5-star Playa del Carmen resort.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking , Free valet parking
Secrets Maroma Beach Riviera Cancun - Optional All Inclusive offers 412 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and bathrobes. Rooms open to furnished balconies. Accommodations offer separate sitting areas. Beds feature premium bedding. 42-inch LED televisions come with cable channels. Bathrooms include separate bathtubs and showers, slippers, designer toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and ceiling fans. A nightly turndown service is provided and housekeeping is offered daily.
Secrets Maroma Beach Riviera Cancun - Optional All Inclusive has 7 restaurants on site.
2 outdoor swimming pools are on site along with a spa tub. Other recreational amenities include a private beach, an outdoor tennis court, a sauna, and a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
Secrets Spa by Pevonia has 16 treatment rooms including rooms for couples. Services include deep-tissue massages, sports massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna and a steam room.
The spa is open daily.
If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property advises that enhanced cleaning and guest safety measures are currently in place
Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F
Personal protective equipment, including masks, will be available to guests
Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer
Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors
The property affirms that it adheres to the Intertek Cristal (3rd party expert - Global) sanitization guidelines and the Safe Travels (WTTC - Global) sanitization guidelines
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The Breakfast Plan Junior Suite Tropical View Double, Breakfast Plan Junior Suite Tropical View King, Breakfast Plan Junior Suite Partial Ocean View King, and Breakfast Plan Junior Suite Partial Ocean View Double include breakfast only. It is not applicable for room service breakfast. All other meals and drinks at extra cost.
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors.The property affirms that it adheres to the Intertek Cristal (3rd party expert - Global) sanitization guidelines and the Safe Travels (WTTC - Global) sanitization guidelines.
Guests will be asked to pay the following charges at the property:
The charges below are included in your overall room price:
We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.
Green / Sustainable Property
This property participates in Rainforest Alliance Sustainable Tourism Certification, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.