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Aparthotel

Luciana Hotel & Beach Club

Property class: 3
3-star beachfront aparthotel near Playa del Carmen Maritime Terminal

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Photo gallery for Luciana Hotel & Beach Club

A beachside lounge with wicker furniture, umbrellas, and a thatched roof.
A deck with lounge chairs, a large potted plant, and a view of the ocean.
A bar area with a patterned wall, stools, and a counter with various items.
A hotel room with a bed, a view of the ocean, and a balcony with a table and chairs.
A swimming pool with a hot tub, stairs, and palm trees.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Outdoor Space

Explore the area

View in a map
Playa del Carmen, QROO
  • Place, Quinta Avenida
    ‪2 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪3 min walk‬
  • Place, Mamitas Beach
    ‪8 min walk‬

Room options

View all photos for Deluxe Room

A neatly made bed with a grey patterned bedspread and two pillows, a wooden headboard, and two bedside tables with a small shelf.

Deluxe Room

9.0 out of 10
Wonderful
(2 reviews)
  • 269 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Double Room

A double room with two beds, each with a headboard, a nightstand, and a pair of towels.

Deluxe Double Room

  • 269 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Deluxe Double Room, Partial Sea View

A room with a view of the ocean, a balcony with chairs, and a painting on the wall.

Deluxe Double Room, Partial Sea View

  • Partial sea view
  • 269 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Deluxe Room, Partial Sea View

A hotel room with a bed, a nightstand, a chair, a table, and a view of the ocean.

Deluxe Room, Partial Sea View

  • Partial sea view
  • 269 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

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About the neighborhood

Playa del Carmen

On the beach.Within a 10-minute walk of this Downtown Playa del Carmen aparthotel, you'll find Quinta Avenida and Playa del Carmen Maritime Terminal. Also, Mamitas Beach is within half a mile (1 km) and Gran Coyote Golf is within 6 miles (10 km).
View more Aparthotels in Playa del CarmenOpens in a new window

What's nearby

  • Quinta Avenida - 2 min walk - 0.1 miles
  • Calle 12 - 3 min walk - 0.2 miles
  • Playa del Carmen Main Beach - 3 min walk - 0.2 miles
  • Mamitas Beach - 8 min walk - 0.5 miles
  • Playacar Beach - 13 min walk - 0.7 miles

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive

Restaurants

  • ‪Cervecería Chapultepec - ‬3 min walk
  • ‪Starbucks - ‬2 min walk
  • ‪Fah Restaurant Bar - ‬2 min walk
  • ‪Zenzi Beach Club - ‬2 min walk
  • ‪Mercado 174 - ‬2 min walk

About this property

Luciana Hotel & Beach Club

3-star beachfront aparthotel near Playa del Carmen Maritime Terminal
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. An outdoor pool, a terrace, and multilingual staff are also featured at Luciana Hotel & Beach Club. A complete renovation of Luciana Hotel & Beach Club was completed in January 2025.

This 3-star Playa del Carmen aparthotel is smoke free.

  • 22 guestrooms or units
  • 3 levels
  • 2 buildings
  • Built in 2002
  • Beach lounge chairs
  • Umbrellas for the beach
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Terrace
  • No smoking on site
  • Bar or lounge
  • Dining venue
Luciana Hotel & Beach Club offers 22 air-conditioned accommodations with safes and coffee/tea makers. Smart televisions come with satellite channels.

Bathrooms include showers and hair dryers. This Playa del Carmen aparthotel provides complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

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Property amenities

Beach

  • On a white sand beach
  • Beach loungers
  • Beach umbrellas
  • Free beach club

Pool/Spa

  • Hot tub
  • Outdoor pool

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Restaurants on site

  • Restaurant Playa Maya

Food and drink

  • Coffee/tea maker
  • Mini-fridge

Dining

  • Daily cooked-to-order breakfast available 7:30 AM to noon for a fee: MXN 200 for adults and MXN 200 for children
  • A bar/lounge
  • A restaurant

Bedrooms

  • Bedsheets provided

Bathroom

  • 1 private bathroom
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Smart TV with satellite channels

Outdoor areas

  • Terrace

Comfort

  • Air conditioning

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 steps to reach entrance
  • Upper floors accessible by stairs only
  • Smoking not allowed

Services and conveniences

  • 24-hour front desk
  • Blackout drapes
  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (on request)
  • Iron/ironing board
  • Luggage storage
  • Multilingual staff
  • Safe

Location highlights

  • In an entertainment district
  • In the city center
  • Near the sea
  • On the waterfront

Things to do

  • Free beach club

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 2 buildings
  • 22 units
  • 3 floors
  • Bed sheets changed on request
  • Built in 2002
  • Housekeeping (on request)
  • Renovated - January 2025
  • Towels (changed on request)
  • Traditional architecture

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
A late check-out fee will be charged

Special check-in instructions

The check-in location differs from the property location; go to: [Calle 8 Norte Manzana 4 #876, Zona Maritima (The Carmen Hotel)]
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 58.66 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately MXN 200 for adults and MXN 200 for children
  • A late check-out fee will be charged

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. No onsite parking is available. This property accepts Visa, Mastercard, debit cards, and cash. Noise-free guestrooms cannot be guaranteed.

Property Registration Number 008-007-006973/2025

We should mention

  • Pool access available from 9:00 AM to 9:00 PM.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Playa Maya Hotel Playa del Carmen
Playa Maya Hotel
Playa Maya Playa del Carmen
Playa Maya Riviera Maya/Playa Del Carmen Mexico
Playa Maya Del Carmen
Playa Maya Hotel Del Carmen

Frequently asked questions

How close is Luciana Hotel & Beach Club to the airport?

Luciana Hotel & Beach Club is 21.2 mi (256-min drive) away from the Cozumel Intl. Airport (CZM) airport, the closest popular airport to the property.

How much does it cost to stay at Luciana Hotel & Beach Club?

As of Sep 4, 2026, prices found for a 1-night stay for 2 adults at Luciana Hotel & Beach Club on Sep 6, 2026 start from $74, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Luciana Hotel & Beach Club have an airport shuttle?

Airport shuttle services are not available at Luciana Hotel & Beach Club.

How close is Luciana Hotel & Beach Club to the beach?

This aparthotel is on the beach. Don't forget your sunscreen!

Does Luciana Hotel & Beach Club offer free breakfast?

Free breakfast isn’t provided at Luciana Hotel & Beach Club, but cooked-to-order breakfast is offered for a fee of MXN 200 for adults and MXN 200 for children. It's available every day from 7:30 AM to noon.

Is there a casino at Luciana Hotel & Beach Club?

No, there is no casino at this aparthotel, but Riviera Gran Casino (6-min walk) is nearby.

What time is check-in at Luciana Hotel & Beach Club?

Check-in start time: 3:00 PM; Check-in end time: 6:00 PM.

Is there free parking at Luciana Hotel & Beach Club?

Free parking is not available at this aparthotel.

Does Luciana Hotel & Beach Club have a pool?

Luciana Hotel & Beach Club features an outdoor pool. Guests can enjoy pool access from 9:00 AM to 9:00 PM.

Does Luciana Hotel & Beach Club have a restaurant?

Luciana Hotel & Beach Club is home to Restaurant Playa Maya, which features ocean views, a beachfront location, and light fare.

Does Luciana Hotel & Beach Club have a spa?

There are no spa services available at this aparthotel.

How close is Luciana Hotel & Beach Club to downtown Playa del Carmen?

Luciana Hotel & Beach Club is 0.3 mi away from Playa del Carmen.

Luciana Hotel & Beach Club Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 312 out of 665 reviews
Rating 8 - Good. 188 out of 665 reviews
Rating 6 - Okay. 82 out of 665 reviews
Rating 4 - Poor. 36 out of 665 reviews
Rating 2 - Terrible. 47 out of 665 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Maria

Liked: Check-in, communication, listing accuracy
The only thing no hot water to take a shower. Maintenance person leaves at 8:00 pm so had to go to another room to be able to take a shower other then that just the inconvenience.
Stayed 2 nights in May 2026
Verified review

6/10 Okay

Jenner

Stayed 2 nights in May 2026
Verified review

8/10 Good

Yolanda Y

Liked: Cleanliness, check-in, communication, listing accuracy
Everything about the property was great except the bed! That was the hardest bed I’ve ever slept on. Aside from that, location was amazing the Luciana beach club is now seperate and to use you have to spend about $400 pesos which wasn’t bad. Never got to go to the Carmen roof top which is what’s included now with the stay
Stayed 5 nights in Mar 2026
Verified review

10/10 Excellent

walter

Liked: Cleanliness, check-in, communication, listing accuracy
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Charlotte

Liked: Cleanliness, check-in, communication, listing accuracy
Great hotel Very helpful for the check-in process as we arrived earlier they agreed to keep our luggages Our room was great Good location The only this is the beach club link to the hotel requested a minium consumable if you want to use their beds even you are a guest at the hotel. And the sound is very very loud which makes it hard to rest
Stayed 1 night in Apr 2026
Verified review

6/10 Okay

Javier

Liked: Check-in
Steps from beach is the main reason to stay here. Beach club breakfast and lunch was decent and not expensive. Room mega basic but clan.
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Patrick

Liked: Cleanliness, check-in, communication, listing accuracy
Bar and beach club were good. convenient location for Cozumel ferry.
Stayed 2 nights in Mar 2026
Verified review

8/10 Good

Dobby

Liked: Cleanliness, check-in, communication, listing accuracy
Stayed 2 nights in Mar 2026
Verified review

6/10 Okay

Kimberley

Liked: Check-in
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Joseph

Liked: Cleanliness, check-in, communication, listing accuracy
Good location in town on the beach. Everything was clean and well kept. Was a nice break from the huge resorts. Seaweed was no different here than anywhere else but they tried to keep it cleaned up.
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Melissa

Liked: Cleanliness, check-in, communication, listing accuracy
The Luciana was fine. I liked the location. Its really right between the beach and La Quinta Ave. I actually found it to be a fairy quiet place considering location. The only thing i would complain about was no hot water in shower. But after a hot day on the beach and roof top pool it was still ok.
Stayed 6 nights in Mar 2026
Verified review

6/10 Okay

Jennifer

Liked: Cleanliness
Disliked: Communication
Never responded to my calls or return end my calls.
Stayed 2 nights in Jan 2026
Verified review

6/10 Okay

Anthony

Liked: Cleanliness, communication
Disliked: Amenities, property conditions & facilities
Room was clean and the location was great, but the hotel is quite old the not maintained great. Staff was friendly but not very responsive.
Stayed 2 nights in Feb 2026
Verified review

4/10 Poor

Christopher Mitchell

Stayed 6 nights in Feb 2026
Verified review

10/10 Excellent

Dean

Liked: Cleanliness, amenities, communication
We had a very pleasant stay. The room was nice and the ‘partial’ ocean view was lovely. The staff was organized and courteous. The attached beach cabanas and restaurant was exemplary along with their staff and food. Granted, this is a Mexican hotel so be prepared for construction ‘oddities’ and smaller bathroom dimensions. Nothing unsafe just quirky. A lovely lovely place in the heart of the action of Playa del Carmen
Stayed 7 nights in Feb 2026
Verified review

10/10 Excellent

Mario

Excelente servicio y ubicacion
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

Julie

Liked: Cleanliness, amenities, communication
Luciana Hotel was a great escape from our Minnesota winter! Our room was large, had a comfortable bed, terrific shower, coffee maker and refrigerator. Mere steps away from the beautiful beach bar where a calm
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

carolyn

Liked: Cleanliness, amenities, property conditions & facilities
really really great stay
Stayed 2 nights in Nov 2025
Verified review

8/10 Good

Jose Israel

Liked: Cleanliness, property conditions & facilities, communication
Exelente ubicacion, habitaciones acorde al precio. Buen club de playa
Stayed 4 nights in Jan 2026
Verified review

8/10 Good

Glenda

Liked: Cleanliness, communication
Staff were all very pleasant and helpful.
Stayed 6 nights in Jan 2026
Verified review

2/10 Terrible

Marshall

Disliked: Cleanliness, amenities, communication
Played very loud thumping music all day, & even into the night! We like to go to be early so that we can get up early and enjoy the sunrise. Not with loud thumping music until 12:15 a.m. Also, we patronized the restaurant a few times, but once we had our own sandwich to eat. The staff we had generously tipped previously, then threatened to call the police on us. We do not recommend Luciana, & we will never, ever stay at Luciana again.
Stayed 16 nights in Jan 2026
Verified review

2/10 Terrible

Jonathan

Disliked: Cleanliness, property conditions & facilities
The room had roaches in it, was dated and did not reflect the images online.
Stayed 12 nights in Jan 2026
Verified review

4/10 Poor

Kristin

Disliked: Amenities
We had a very smooth check in and the front desk was great! Getting into our room, we had to walk down the street, through the El Carmen restaurant, through the Luciana restaurant and then to our room. The room was fine, it was clean, but it wasn't updated. Our unexpected surprise was that we could see the ocean from our room! First negative- There aren't ashtrays on the balconies. Someone threw a butt and it landed on my shorts, ruining them! Next, there seems to be a feud between the two restaurants. When you book the hotel, it says you can use both properties. I was told to move from a chair because it was on the wrong side? The man at the Luciana got me a new appropriate chair, but then aggressively bad mouthed (inc. excessive cursing) the owner of the restaurant next door. (After this point, the workers at the El Carmen restaurant began blocking the walk way between properties.) On the last day, we couldn't get a chair. We had to check out, so we were only hoping to get 2 lounge chairs until about 10 am. Basically buying food/beverages wasn't enough. We watched the workers pocket money and then people, who arrived after us, obtained or reserved chairs. There were many empty chairs when we left to shower before checking out. Lastly, when we went in to shower, the water had been turned off without warning. When we went to check out, a worker did show us a shortcut through the hotel so that we wouldn't have to walk through the sand with our luggage.
View of the room
View of the room facing the other direction inc bathroom door.
Small, but unexpected view of the ocean
My lovely breakfast from the attached restaurant! Raul was wonderful during breakfast and Mica checked on us throughout the day!
Stayed 6 nights in Dec 2025
Verified review

2/10 Terrible

Yi Jing

Disliked: Room comfort
Pool & hot tub are way too small to swim.
Stayed 6 nights in Dec 2025
Verified review

10/10 Excellent

Tana

Liked: Cleanliness, communication
The hotel and staff were wonderful! Needs some updates but overall clean. On the main strip next to shopping and walkable to everything. The rooftop access to bar and pool of the Carmen hotel had amazing views of the ocean and more relaxing if you didn’t want to be on the sandy beach. The only downside was there is no onsite parking and we had to drag luggage down main streets and park blocks away. Expect it to be busy, noise and regular activities along a main strip of a city.
Stayed 2 nights in Jan 2026

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